We are seeking a full-time housekeeper to join our team at the Hilton Raleigh North Hills hotel!
Pyramid Hotel Group is fast growing leader in hotel and resort management and seeks team members to grow along with our company, and to be a part of the culture that puts its people first!
For some, traveling and being away is fun; however, many travelers miss being home. Our Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and comfortable stay. How will I be contributing? The role of the Housekeeper is to assure the overall success of the hotel by meeting or exceeding the guest expectation for product cleanliness. You will be responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Hilton Raleigh North Hills is currently seeking a full time Housekeeper for our 333 room full service hotel located in Raleigh, NC. As an associate of the Hilton Raleigh North Hills, you will also be an associate of Pyramid Hotel Group, one of the nation's largest and fastest growing hospitality management companies where the opportunity for career growth is endless!
Candidates should be service minded, energetic and have the ability to work well in a team environment.
Clean assigned guest rooms according to system standards. This includes making beds, cleaning bathrooms, vacuuming carpet, etc.
Place and restock items in the hotel rooms including paper items, soap, towels, etc. according to Brand Standards.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Protect the privacy and security of guests and coworkers.
Address guests’ service needs in a professional, positive, and timely manner.
Welcome and acknowledge every guest with a smile, eye contact, and a friendly verbal greeting.
Assist other associates to ensure proper coverage and prompt guest service.
Comply with quality assurance expectations and standards.
Report missing hotel property and damages to room to manager.
Customer service experience is preferred, preferably in a hotel or related field
Must be reliable; willing to work weekends and holidays
Must be able to multi-task
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