Pyramid Hotel Group

Restaurant Server

Hotel/Resort Name The Laylow Autograph Collection Hotel
Posted Date 1 week ago(6/10/2021 5:56 PM)
Location : Company Name
Pyramid Hotel Group
Location
US-HI-Waikiki-Honolulu
Department
Food & Beverage
Position Type
Regular Part-Time
# of Openings
1
Requisition ID
2021-10214

About Us

Pool 1 (night)

Literally steps away from Waikiki Beach, shopping and dining, The Laylow, Autograph Collection Hotel is a 1960’s Hawaiian Modern aesthetic hotel in lush garden surroundings. Focused on the relaxed vacation vibe, this hotel transports visitors and employees alike back in time through authentic mid-century furnishings and décor. Centrally located in the heart of Waikiki, it is just a short walk to the ocean, restaurants, shops, and nightlife; making it a fabulous place to work and further your career in the hospitality industry. Find out today what a career with Pyramid Hotel Group at The Laylow can mean for you!

Description

To provide the most professional restaurant service available to the guest through good, prompt and courteous service. 

  • Develop a complete knowledge of the menu. Be able to describe the layout, ingredients, glassware/plate ware used for each menu item.
  • Utilize suggestive selling on both beverage & food without coming off as pushy.
  • Memorize all cocktails and liquors offered on our list and know how to describe them in depth by knowing what the spirit is, how it is created, & where it comes from.
  • Memorize all beer offered on our list and be able to describe in depth what kind of beer it is, how it is made, and where it comes from.
  • Memorize all wine offered on our list and be able to describe the varietal, region, climate, & taste of each wine.
  • Learn and correctly use the Micros system.
  • Participate in daily lineup, menu classes and departmental meetings.
  • Keep dining room clean and organized.
  • Completes monthly Palms training.
  • Completes other duties as assigned or needed.
  • Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
  • Inform and describe to your guests specials and menu changes on a nightly basis.
  • Make recommendations you genuinely feel your guests will enjoy without talking bad about other dishes.
  • Answer questions about our food, beverages and other restaurant functions and services.
  • Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
  • Deliver food and beverages from kitchen and bar to guests in a timely matter.
  • Perform side work at the start and end of each shift as required by service station assignment.
  • Maintain clean service areas throughout your shift.
  • Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
  • Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).

Requirements

  • High School Diploma or GED required.
  • One year of serving alcohol in a similar concept is preferred
  • Must be able to communicate clearly with guests, customers, supervisor and fellow employees
  • Must be able to work a flexible shift schedule to include weekdays, weekends, AM, PM and split shifts.
  • Must be able to handle guest requests and/or complaints
  • Must be able to present a valid server liquor card required
  • TIPS certification preferred

 

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