Pyramid Hotel Group

Front Desk Agent

Hotel/Resort Name The Residence Inn by Marriott Berkeley
Posted Date 3 months ago(7/21/2021 5:18 PM)
Location : Company Name
Pyramid Hotel Group
Location
US-CA-Berkeley
Department
Front Office
Position Type
Regular Part-Time
# of Openings
3
Requisition ID
2021-10798
Requisition Post Information* : External Company Name
Pyramid Hotel Group
Requisition Post Information* : External Company URL
https://careers-phg.icims.com
Address
2129 Shattuck Avenue
Postal Code
94704

About Us

Residence-Inn-Berkeley-RenderingThe Residence Inn by Marriott Berkeley is a new 17-story hotel with 331 suites, located at 2121 Center Street in downtown Berkeley, California, 94704 adjacent to the Museum of Modern Art. Steps away from the University of California, Berkeley and across the street from direct access to San Francisco and Oakland California via BART (Bay Area Rapid Transit System). The ground floor will include an expansive hotel lobby, breakfast space and gathering areas to work or socialize. The Hotel has an Outdoor Public Terrace at level 3, with approximately 9,000 square feet of flexible indoor function space. An Outdoor Bar, Restaurant and Deck on the 12th floor provides guests with sweeping views of the beautiful East Bay Hills and World Famous University of California, Berkeley.

Description

 

Coming Soon!

 

Join the Brand-New Residence Inn by Marriott Berkeley!

 

Berkeley’s newest hotel destination, The Residence Inn by Marriott Berkeley, will offer guests contemporary accommodations with fully equipped kitchens, separate living spaces and thoughtful modern amenities. Located in the heart of Downtown Berkeley, this 17 story property with 331 suites will feature over 15,000 square feet of flexible meeting and event space and a rooftop restaurant and bar with expansive and inspiring views of the city.

 

We are looking for fun, passionate, service-oriented employees to join our opening team for this beautiful brand-new property!

 

The Residence Inn by Marriott Berkeley will embrace our employees through a culture of care, focused on giving respect, offering support and providing rewards.

 

We offer our employees the following benefits:

  • Sign On Bonus!
  • Free AC Transit Passes!
  • Free Employee Meal Plan!
  • Quarterly Bonus Program!
  • 401K with Employer Match!
  • Travel Discounts with Marriott brand & Pyramid Hotel Group properties!

At this time, we are seeking part time Front Desk Agents

 

Responsibilities will include:

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, etc. as appropriate
  • Verify payment using electronic acceptance methods. Handle cash and other payment methods, make change and balance an assigned house bank.  Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
  • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
  • Other duties as required/assigned

 

***Local residents are encouraged to apply***

 

Requirements

  • No prior experience required
  • Prior hospitality experience preferred
  • FOSSE System experience a plus

 

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