Pyramid Hotel Group

Front Office Manager

Hotel/Resort Name DoubleTree by Hilton Orlando Downtown
Posted Date 4 days ago(7/22/2021 4:39 PM)
Location : Company Name
Pyramid Hotel Group
Location
US-FL-Orlando
Department
Front Office
Position Type
Regular Full-Time
# of Openings
1
Requisition ID
2021-10822

About Us

DT Orlando Downtown

 

 

 

 

At the Doubletree by Hilton Orlando Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands.  We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.
If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest.
You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the Doubletree by Hilton Orlando Downtown with Pyramid Hotel Group can mean for you!

 

 

 

Description

Front Office Manager

Doubletree by Hilton Orlando Downtown

We offer:

  • Competitive Wages
  • Health Dental & Vision insurance
  • Company Paid Life & AD&D Insurance
  • Disability insurance
  • Paid Time Off (PTO)
  • Unlimited PTO Rollover
  • PTO Cash Out Option
  • 7 Paid Holidays
  • 401(k) matching
  • Health Savings Account plan
  • Tuition Reimbursement
  • Associate Referral Bonus
  • Quarterly Bonus Program for all employees
  • Employee assistance program
  • Hotel Room Discounts Worldwide
  • Free Parking
  • Advancement Opportunities across a portfolio of 100 hotels representing all major Brands

The Front Office Manager leads the effortless and seamless movement of guests in and out of the hotel while ensuring the Front Office team provides exceptional levels of guest service to provide the best possible guest experience.  Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations. The individual selected for this role must have a positive attitude, an engaging personality, and ability to handle stress during peak business periods. The Front Office Manager will assure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include but limited to the following; other duties may be assigned.

  • Be knowledgeable of Front Office operating procedures.
  • Assist the staff during peak periods by providing an efficient, professional check-in/check-out in line.
  • Ensure supervisors are managing meal and rest breaks of Front Office staff, while balancing guest service and employee wellness.
  • Ensure all staff complies with hotel standards and company policies.
  • Monitor progress of daily checklists and verify all tasks are complete by end of workday.
  • Maintain warm, hospitable guest relations in all guest contact.
  • Maintain positive employee relations in a supportive environment.
  • Increase Guest Satisfaction scores and lowering guest complaints by ensuring prompt courteous and proper services.
  • Communicating effectively within and between departments.
  • Ensuring good safety practices of employees.
  • Performing special projects, as requested.
  • Operating within budgeted guidelines by maintaining effective controls.
  • Review function sheets and work with relevant departments to assure quality and satisfaction.
  • Attend regular meetings.
  • Ensure all customer service issues are properly handled and followed up with the guest.
  • Must pass-on guest service complaints to appropriate department heads.
  • Ensure VIP rooms are being inspected
  • Partakes in selecting qualified employees.
  • Conducts employee meetings and counseling sessions in order to maximize employee morale and productivity and foster a sense of community.
  • Determines and communicates standards of performance to employees. Evaluates employee performance on a regular basis.
  • Develops employees to maximize potential and prepare for future promotional opportunities and counsel employees on career development.
  • Executes any needed disciplinary action required while ensuring consistency, fairness and respect within framework of established guidelines.

 

Requirements

Education and Experience:

College educational level preferred.  Prior experience in a related field is required.  Associates (2-year College) degree and 3 years hotel management experience preferred. Prior experience with Hilton Brand systems a plus.

 

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