The Boston Harbor Hotel is Boston’s premier waterfront hotel, where luxury service is personal.

We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunity.

All candidates must display superior service orientation, be willing to learn and work as part of our team.  Due to the nature of our business, schedule flexibility is required for all positions.

BOSTON HARBOR HOTEL

POSITION DESCRIPTION

JOB SUMMARY

Each concierge is responsible for assisting all guests and patrons in a manner, which ensures complete guest satisfaction. To provide a wide variety of information and service to guests thus fulfilling specific requests and general inquiries; act as liaison for guests to services in the Boston area.

CANDIDATE PROFILE

Education:

Bachelor’s degree, preferably specializing in Hospitality, Business Administration or equivalent experience is required.

Experience:

Minimum of two (2) or more years of progressive Front Office and/or Guest Services experience.

KEY RESPONSIBILTIES

The primary responsibilities for the Concierge include but are not limited to:

• Provide prompt and professional response to all requests for services by "finding a way" to fulfill each one, no matter how large or small.
• Supervise the activity and meal breaks scheduling of the bell staff, door staff, and valet staff in the absence of the Director of Guest Services.
• Replenish and review the current inventory of brochures, pamphlets, guides, and directories to be informed of all Boston area events.
• Oversee the general cleanliness and orderly appearance of the concierge desk and surrounding lobby area, contacting the housekeeping staff if necessary.
• Accept all guest calls for bell service and supervise this service.
• Maintain daily paperwork in an organized and legible manner, especially document involving charges to guest folios.

• Maintain good contacts with the providers of outside services to insure the best experience for our guest.
• Ensure prompt package and message delivery service through bell staff.
• Gift certificates administration.
• Transmit telex and facsimile messages upon request.
• Report any problems to the Director of Guest Services as soon as possible.
• Complete all other assignments, duties and tasks as assigned by the Director of Guest Services and Front Office Management staff.

JOB QUALIFICATIONS

In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

• Experience in property management software, such as OPERA, is preferred.
• Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Demonstrated ability to work cohesively with a team.
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
• Must have experience in all Microsoft Office suite products.

The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.