Literally steps away from Waikiki Beach, shopping and dining, The Laylow, Autograph Collection Hotel is a 1960’s Hawaiian Modern aesthetic hotel in lush garden surroundings. Focused on the relaxed vacation vibe, this hotel transports visitors and employees alike back in time through authentic mid-century furnishings and décor. Centrally located in the heart of Waikiki, it is just a short walk to the ocean, restaurants, shops, and nightlife; making it a fabulous place to work and further your career in the hospitality industry. Find out today what a career with Pyramid Hotel Group at The Laylow can mean for you!

Daily Task:

• Greet and welcome every Guest. Ensure every Guest receives a fond farewell. Identify and explain hotel facilities and features to Guests while escorting them.
• Safely and securely drive every guest vehicle. Safely and securely stores guest vehicle keys.
• Communicate parking procedures to guests/visitors.
• Supply guests with directions/information regarding property amenities, services, hours of operation, and local areas of interest.
• Notify Front Office/Assistant Front Office Manager of guest reports of theft.
• Maintain a thorough knowledge of all hotel features, layouts, room types and amenities.
• Maintain a thorough knowledge of hotel restaurant concepts, menu price range, Hours of operation of outlets, Local area and culture.
• Control and monitor traffic at the driveway.
• Accommodate all Guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Ensure that the Valet desk is attended to at all times; that all posting positions are maintained.
• Arrange transportation or call taxi cabs for guests/visitors.
• Follow and Perform all Marriott standards for the department.
• Post up in assigned Posting Positions on the floor when not actively assisting a guest.
• Perform all other job duties as assigned.

• 1-2 years of hotel experience preferred, Experience in a luxury lifestyle hotel highly desirable.
• 1-2 years of customer service experience required.
• 1-2 years bell/valet experience highly desirable.
• High School Degree or equivalent required, Bachelor’s degree in hotel or travel industry management preferred.
• Must be able to work a flexible shift schedule to include weekdays, weekends, AM, PM and overnight shifts.
• Must be able to present a valid state drivers license
• Must provide a clear driving abstract, with no moving violations for the past 3 years.
• Ability to provide legible written communication.
• Possess a good command of English and the ability to clearly and pleasantly communicate