Pyramid Global Hospitality

Guest Services Agent

Hotel/Resort Name Ohio University Inn & Conference Center
Posted Date 2 months ago(10/11/2022 9:42 AM)
Location
US-OH-Athens
Department
Guest Services
Position Type
Regular Part Time
# of Openings
1
Requisition ID
2022-19974
Requisition Post Information* : External Company Name
Pyramid Hotel Group
Requisition Post Information* : External Company URL
https://careers-phg.icims.com
Address
331 Richland Avenue
Postal Code
45701

About Us

OUI

 

 

 

 

 

 

Join a team of amazing individuals with a one of a kind company!
We offer employee benefits that you cannot find anywhere else!
With The Ohio University Inn & Conference Center you will be blown away by the lifestyle and culture that we can offer! You can enjoy a $1 employee meal program, employee travel discounts, a uniform allowance, matching 401k, the ability to grow with one company to become anything you want in the hospitality industry, monthly associate rallies and so much more! Our full time associates will be eligible for medical, dental, vision and life insurance as well as PTO, Sick and 7 PAID holidays! We want you to come for the job and stay for the culture! What are you waiting for! Apply today!

 

To learn more about the OU Inn & Cutler's Restaurant visit www.ouinn.com. 

Description

We are looking for highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room. 


If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality.


Your Role:

  • Help guests discover their “Wanderlust” experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Interacts with all guests. The guest services attendant will welcome each guest to our hotel.
  • If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
  • You will be escorting and orienting the guest to the front desk for check-in.
  • You will park and retrieve guests vehicles as requested
  • Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
  • You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
  • Assist lobby attendant in keeping entrance area clean and organized
  • "Be the difference" with all guest and employees and do more than just “the norm".

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