Assists incoming and outgoing guests carrying baggage to and from their rooms; explains features of room to guest ensuring that all equipment is functioning property; gives location of ice and vending machines; reviews safety procedures.
Explains and promotes hotel facilities, outlets and services to guests as opportunities presents themselves to increase guest satisfaction and maximize hotel revenues.
Responds to guests needs including delivery of guest mail/messages, Forget Something items and any other requests received from guests or Guest Service Staff.
Provides guests with local direction in a courteous and accurate manner.
Ensures baggage is secured and tagged at guest request to store baggage.
May accept dry cleaning from guest and secure for pick up dry cleaning company; delivers clean laundry to guest rooms in a timely manner.
Skills Interpersonal skills. Knowledge of city including local restaurants and attractions.
Hours or Work: Must be available to work up to 40 hours per week with flexible shifts/days. Likely to include weekends, holidays and overtime.
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