Pyramid Hotel Group

  • Host/Hostess

    Hotel/Resort Name Hilton Raleigh North Hills
    Posted Date 2 weeks ago(12/4/2019 12:33 PM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-NC-Raleigh
    Department
    Food & Beverage
    Position Type
    Regular Part-Time
    # of Openings
    1
    Requisition ID
    2018-2609
  • About Us

    Description

    Location: Hilton Raleigh North Hills

     

    Position Summary:

    Greet and facilitate the guest experience by scheduling reservations, organizing server sections and maintaining an efficient customer flow.  Responsible for communicating feedback from customers and informing staff of menu or operational changes

     

    Responsibilities:

    • Greet guests in a friendly and professional manner.
    • Seat guests at the appropriate tables as per the organized seating chart and in an order that does not overload a particular server.
    • Provide guests with menus and inform them of the specials and features.
    • Organize and prepare reservations.
    • Complete all side-work projects as assigned by Manager.
    • Ensure the dining and serving areas are properly set up and clean.
    • Communicate with all guests to ensure quality satisfaction with both food and service.
    • Respond appropriately to customer complaints and bring any issues to the attention of a manager.
    • Communicate with management, kitchen staff and serving staff to ensure effective customer flow.
    • Complete financial transactions accurately and efficiently as required.
    • Clean, clear and set tables as required.
    • Complete end of shift side duties.
    • Promote teamwork and remain flexible in the work environment.  Assist Team Members whenever necessary.  Promote a positive work environment where everyone’s ideas are valued and considered.
    • Perform other duties as assigned by the Management team.
    • Excellent customer care to guests, including assessing needs, meeting quality standards for service and evaluation of customer satisfaction.
    • Exceptional communication and positive representation of the hotel to customers and other external parties including verbal and written communication.
    • Establish and maintain constructive and cooperative working relationships with others.  Participate in a team orientated work environment.
    • Identify and resolve guest issues and/or seek management assistance if required.
    • Observe and obtain information needed to enhance the overall quality of service from all relevant sources.
    • Delegate the appropriate tasks and manage staff workloads.

     

    Requirements

    Requirements:

    • Previous customer service experience.
    • Knowledge of the principles and processes for providing excellent customer care.
    • Ability to assess the needs of others and actions required for high performance disorders.
    • Ability to recognize problems and potential conflict with both customers and staff.
    • Ability to think using logic and reasoning to identify solutions and alternatives for a successful outcome.  The ability to use sound judgment and make decisions.
    • The ability to promote two way communications by presenting clear ideas using thoughtful and responsive words. 
    • Ability to recognize and control emotions to maintain a high level of professionalism with internal staff and external customers.
    • Comply with department and hotel policy and procedures.
    • Excellent interpersonal, organizational and communication skills.
    • Ability to foster teamwork.
    • Ability to walk, stand and bend continuously to perform essential job functions.
    • Ability to work under pressure and deal with stressful situations.
    • Proficiency in point-of-sale systems.

    We are a drug-free work place; pre-employment drug screen required.

    Benefits available after 90-day introductory period.

    EOE/AA

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