Pyramid Hotel Group

  • Bellman

    Hotel/Resort Name Hilton Raleigh North Hills
    Posted Date 2 days ago(12/4/2019 12:31 PM)
    Location : Company Name
    Pyramid Hotel Group
    Guest Services
    Position Type
    Regular Full-Time
    # of Openings
    Requisition ID
  • About Us


    Location: Hilton Raleigh North Hills


    We have both Full Time and Part Time positions available.


    Position Summary:

    Provide exceptional experiences for our guests assisting with luggage, requests and transportation needs.



    • Be present in the lobby at all times. Greet and escort guests to areas of the hotel
    • Deliver items to guests rooms as needed
    • Respond to quest inquires and requests in a timely, friendly and efficient manner
    • Driver responsibilities to include transporting guests to/from the airport, North Hills, and local businesses as directed by the hotel
    • Maintain luggage carts in clean and operational condition
    • Organize and store luggage as needed for guests according to guidelines
    • Keep lobby doors and windows clean, maintain front entrance of the hotel
    • Provide excellent customer service per Hilton standards and assist in situations to ensure customer satisfaction.
    • Anticipate guest needs, respond promptly and acknowledge all guests.
    • Clean hotel vehicles.  Advise management when maintenance is needed.
    • Report all tips in compliance with company policy and IRS regulations.
    • Maintain complete knowledge and informed at all times promoting hotel services, facilities and outlets:
      • Hotel features/services, hours of operation.
      • Room rates, special packages and promotions.
      • Daily house count and expected arrivals/departures.
      • Scheduled daily group activities/events in house.
      • Renovations
      • Hours of operation of all outlets.
    • Be knowledgeable of the local area
    • Report moving violations, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
    • Provides a professional image at all times through appearance and dress



    • High school education or equivalent is required
    • Hospitality industry experience preferred
    • Must possess a valid state driver license, successfully pass a Department of Motor Vehicle report and adhere to all company guidelines regarding safe driving
    • This position requires continuous movement, full mobility, lifting up to 75 pounds and pushing or pulling a luggage cart weighing over 100 pounds
    • Excellent interpersonal, organizational and communication skills.
    • Positive, energetic attitude at all times
    • Good judgment and decision making skills.
    • Ability to resolve guest complaints through problem resolution techniques.
    • Ability to manage multiple tasks effectively.
    • Ability to work under pressure and deal with stressful situations.


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