Fronting famous Seven Mile Beach, The Westin Casuarina Resort & Spa boasting 343 guest rooms and suites with over 60,000 sf of meeting space is in the heart of Grand Cayman. Named to Condé Nast Traveler’s 2002 Gold List, the resort has been recognized for its across-the-board excellence, and offers employees a wide variety of services and diversions in an exclusive resort setting.
To provide efficient and professional pool and beach-side service to hotel guests
To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Pool and Beach Manager, when necessary to ensure customer satisfaction.
JOB KNOWLEDGE & EDUCATIONAL LEVEL:
High school diploma or equivalent required.
English fluency required
SKILLS AND APTITUDES:
Organized and efficient.
High quality standards for production and service.
Diplomatic and calm.
Strong verbal communications skills.
Courteous, friendly, and professional manner.
Good team player.
Customer service focus.
Able to work productively with little supervision. Trustworthy and reliable.
Constantly moving in and outdoor environment.
Extensive exposure to sunlight.
Exposed to weather conditions while serving guests outdoors.
Work areas may be crowded and noisy.
Stands and walks moderate to long distances throughout shift.
Constantly required to handle and move objects weighing up to 50 lbs. over moderate to long distances. Bending , pushing and lifting necessary to perform routine job tasks.
Must be able to work well under pressure.
IMPACT OF DECISION: Decisions directly impact customer service and the public image of the
hotel. Poor decisions may result in customer dissatisfaction and loss of revenues, due to
unprofessional manner, inefficient service, unsafe work habits, or improperly handled customer
GENERAL: Must comply with the Company's Appearance and Dress Code policy as set forth in
the Employee Handbook
The Westin Casuarina Resort & Spa Grand Cayman reserves the right to modify and update this Position Description as needed.
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