Pyramid Hotel Group

  • Pool/Beach Attendant

    Hotel/Resort Name The Westin Grand Cayman Seven Mile Beach Resort & Spa
    Posted Date 1 year ago(10/23/2018 3:36 PM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    KY-Grand Cayman
    Department
    Club
    Position Type
    Regular Full-Time
    # of Openings
    1
    Requisition ID
    2018-3992
  • About Us

    Fronting famous Seven Mile Beach, The Westin Casuarina Resort & Spa boasting 343 guest rooms and suites with over 60,000 sf of meeting space is in the heart of Grand Cayman. Named to Condé Nast Traveler’s 2002 Gold List, the resort has been recognized for its across-the-board excellence, and offers employees a wide variety of services and diversions in an exclusive resort setting.

    Description

    POSITION PURPOSE

    To provide efficient and professional pool and beach-side service to hotel guests

     

    ESSENTIAL FUNCTIONS

    To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Pool and Beach Manager, when necessary to ensure customer satisfaction.

    • To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
    • To make the Pool and Beach Manager aware of all guest comments and complaints.
    • To be familiar with the menus, service standards, and procedures.
    • To follow specified procedures to provide prompt, efficient, and gracious customer service to hotel guests by the pool and beach.
    • To follow specified procedures to properly set-up pool and beach stations and perform side work, on a daily basis.
    • To keep the pool and beach areas clear of used glasses, dishes, utensils, and towels at all times.
    • To set up beach with chairs, umbrellas and towels and to ensure that guests are provided with clean towels, as needed.
    • To follow all policies and procedures of the Westin Casuarina Resort & Spa Grand Cayman.
    • To immediately report all suspicious occurrences and hazardous conditions.
    • To maintain the cleanliness and safety of work areas at all times.
    • To practice safe work habits at all times, to avoid injury to self and others.
    • To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment.
    • To attend all mandatory meetings as directed.
    • To perform other tasks, including cross-training, as directed.

    Requirements

    JOB KNOWLEDGE & EDUCATIONAL LEVEL:

    High school diploma or equivalent required.

    English fluency required

     

    SKILLS AND APTITUDES:

    Detail oriented.

    Organized and efficient.

    Learns quickly.

    Safety minded.

    High quality standards for production and service.

    Diplomatic and calm.

    Strong verbal communications skills.

    Courteous, friendly, and professional manner.

    Good team player.

    Customer service focus.

    Able to work productively with little supervision. Trustworthy and reliable.

     

    WORKING ENVIRONMENT:

    Constantly moving in and outdoor environment.

    Extensive exposure to sunlight.

    Exposed to weather conditions while serving guests outdoors.

    Work areas may be crowded and noisy.

     

    PHYSICAL DEMANDS:

    Stands and walks moderate to long distances throughout shift.

    Constantly required to handle and move objects weighing up to 50 lbs. over moderate to long distances. Bending , pushing and lifting necessary to perform routine job tasks.

    Must be able to work well under pressure.

     

    IMPACT OF DECISION: Decisions directly impact customer service and the public image of the

    hotel. Poor decisions may result in customer dissatisfaction and loss of revenues, due to

    unprofessional manner, inefficient service, unsafe work habits, or improperly handled customer

    service situations.

     

    GENERAL: Must comply with the Company's Appearance and Dress Code policy as set forth in

    the Employee Handbook

     

    The Westin Casuarina Resort & Spa Grand Cayman reserves the right to modify and update this Position Description as needed.

     

    EOE

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