Pyramid Hotel Group

  • Restaurant Supervisor

    Hotel/Resort Name Boston Marriott Burlington
    Posted Date 3 weeks ago(10/30/2018 8:29 AM)
    Location : Company Name
    Pyramid Hotel Group
    Food & Beverage
    Position Type
    Regular Full-Time
    # of Openings
    Requisition ID
  • About Us

    The Boston Marriott in Burlington, MA, boasting 418 guest rooms and over 13,000 square feet of flexible meeting space provides the ideal location for a trip to New England. Just steps from the Burlington Mall and a short drive from Hanscom Air Force Base, the Lahey Clinic, Woburn and Lexington, Massachusetts, this hotel's stunning guest rooms, restaurants and event space make it one of the premier Burlington, MA, hotels. For those traveling on business or hosting an event, this hotel in Burlington, MA, features a 9,000 sq ft Grand Ballroom and state-of-the art meeting rooms. Find out today what a career with Pyramid Hotel Group and the Burlington Marriott can mean for you!


    Chopps' is a modern Chophouse serving inspired American cooking including a variety of succulent cuts of all natural beef, fresh local seafood, and regional dishes. Both emulating and redefining the traditional Chophouse, Chopps' warm and unpretentious setting offers comfort and style. A prominently featured open kitchen gives guests a glimpse behind the scenes, as they enjoy a dining experience filled with great food, drinks, and smart casual service. Chopps' is a popular gathering spot for hotel guests and locals alike that come for the bustling bar scene to enjoy live entertainment and a carefully crafted cocktail or glass of wine.


    Purpose and Performance Goals: The purpose of this job is to perform the duties of Restaurant Supervisor in accordance with company standards for satisfactory performance.


    Job Description: Essential duties and responsibilities include the following (other duties may be assigned):

    1. Supervises all outlet staff including hosts, bussers, room service order takers/servers, and bartenders.
    2. Assists with scheduling, hiring, coaching and counseling.
    3. Assists with outlets inventory.
    4. Greets guests at table within three minutes with a warm and welcome manner with introduction and an offering of a beverage.
    5. Delivers drinks to the table and inform the guests of the daily specials and soup of the day along with any other pertinent information the guests need to know e.g. any items that are currently out of stock.
    6. Asks for and takes the guests meal order. Offers suggestions, such as wine pairing with items ordered and suggests an appetizer to start the meal with. Upsells!
    7. Enters and reviews order at POS system.
    8. Maintains table maintenance.
    9. Delivers orders accurately and in a timely manner.
    10. Presents guest checks and collects payments accurately and in a timely manner.
    11. Maintains a cheerful, positive attitude and appropriate conduct with both guests and teammates at all times.


    Supervisory Responsibilities: Supervises all outlets team members in their daily duties. Carries out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities include assisting with interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems


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