Pyramid Hotel Group

  • Operations Manager

    Hotel/Resort Name Courtyard New York Downtown Manhattan/World Trade Center Area
    Posted Date 3 weeks ago(11/2/2018 12:34 PM)
    Location : Company Name
    Pyramid Hotel Group
    US-NY-New York
    Front Office
    Position Type
    Regular Full-Time
    # of Openings
    Requisition ID
  • About Us

    How would you like to work in "the Center of the Universe"? Our new Courtyard New York Manhattan / World Trade Center hotel is an ultra-modern hotel featuring avante garde décor and a location that's just steps away from the new One World Observatory and the National September 11 Memorial and Museum. Come help us provide a top-tier hospitality experience to our clientele, who often are doing business or sightseeing in Lower Manhattan and love the accessibility we provide to New York City's bustling financial district including Wall Street and the New York Stock Exchange (NYSE). Our flexible workspaces and complimentary Wi-Fi are just some of the amenities that make us a perfect destination for business travelers and leisure vacationers alike, and we take our service commitment seriously. The area features fabulous live/work/play environments all up and down Manhattan—like SoHo, Tribeca, Greenwich Village, Battery Park and South Street Seaport—and in greater New York City and its outlying areas as well. Take a bite out of the Big Apple and make us your choice to further your hospitality career!


    Benefits of this Opportunity:

    • Career advancement opportunities
    • Incremental increases of hourly rate
    • Responsibility for scheduling front desk staff and food and beverage team 
    • A voice in management decisions
    • Participation in the hiring process
    • The capacity to improve the business


    • Accounts Recieveables 
    • Scheudling and Payroll
    • Inventory and ordering for all Front Office Supplies
    • Knowldge of Marriott Select Service is preffered
    • Holding Monthy Front Office meetings
    • Closing out all Marriott Cusomter care, Guestvoice, and Empower
    • Understand and possess all the necessary skills relative to all of the jobs that you are responsible to train
    • Handle the interviewing and hiring of all front desk, bellman, concierge, and pbx personnel
    • Prepare front desk schedules in accordance with staffing guidelines
    • Assist in labor management; provide supervision according to the productivity standards of our hotel and our company.
    • Complete the training and certification of all front desk, bellman, concierge, and pbx personnel
    • Attend all required meetings
    • Review the job performance of all staff within Pyramid Guidelines
    • Conduct necessary meetings and ongoing training
    • Maintain the condition of your area and equipment
    • Insure that you are in accordance with all Pyramid Hotels accounting standards
    • Follow all standards set forth by the hotel and the company

    General Duties

    As a Director of Front Office Operations, your job is to supervise the front desk staff, guest service representatives (concierge and bell service staff), PBX operators. You will also be expected to communicate on a daily basis with the night audit manager.



     The Qualities Necessary to Succeed:

    • A commitment to the quality and performance guidelines and your role as a operations manager
    • Effective communication
    • The desire and ability to learn and advance
    • A flexible schedule
    • Professional experience and skills for your position
    • Professional appearance and demeanor
    • Fosse Experince 


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