Pyramid Hotel Group

  • Host/Hostess - Wigwam Bar AM

    Hotel/Resort Name The Wigwam
    Posted Date 3 weeks ago(11/2/2018 2:35 PM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-AZ-Litchfield Park
    Department
    Food & Beverage
    Position Type
    Regular Part-Time
    # of Openings
    1
    Requisition ID
    2018-4066
  • About Us

    Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to come make a little history of your own. The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and with a true representation of an authentic Arizona experience. The Wigwam is the only Resort in Arizona with three, 18-hole championship golf courses. Our signature 26,000 sq. ft. spa, LeMonds- Aveda Salon and Spa, features 15 luxurious treatment rooms, a full service salon and a private coed lap pool. The dining experiences cater to any occasion. At our signature farm-to-table restaurant, Litchfield’s, guests can enjoy a four-diamond meal with all locally sourced produce, Red’s Bar & Grill offers approachable and soul-warming cuisine with a relaxed vibe, and the Wigwam Bar is the resort’s social hub – a community courtyard in Litchfield Park where locals and guests alike meet for everything from early morning lattés to a late evening of live music and cocktails. The Wigwam is currently seeking enthusiastic, driven individuals, with a great attitude and passion for excellence. If you would like to join our culture of caring and make some history at The Wigwam, please apply online. The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran

    Description

    POSITION PURPOSE

    Responsible for greeting guests in a friendly, enthusiastic, professional, and timely manner.

    Taking the guests to the tables, and starting the guests experience in a positive manner.

     

    ESSENTIAL FUNCTION

     

    Control the flow of work in the room by seating guests in station rotation while maintaining guest lists and following restaurant standards.

    Handle reservation book, take incoming telephone calls, note reservations and special requests by guests

    Serve water, stock ice, refill glassware station, and continually do running side work. Greet guests by name whenever possible during the course of meal service.

     

    SUPPORTIVE FUNCTIONS

    In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

    • Perform general clerical tasks including maintaining large group party information for he manager and reservation books. Open Table.
    • Assist in table setting and general dining room maintenance during peak periods.
    • Perform general cleaning tasks utilizing cleaning to adhere to health and safety standards.
    •  Assist servers, bartenders, food runners and bussers when necessary.
    • Fold napkins for meal periods to maintain an adequate supply.
    • Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
    • 5 foot & 10 foot rule. Very important in assisting and supporting others. Within 10 feet, we as employees must smile and give eye contact to the guest. Within 5 feet of the guest we must give a sincere and welcoming greeting. Every guest is our guest; we must assist and help in all areas of the resort. Your title may not be Front Desk or Bellman. But it is our job to be that positive domino effect on employees and our guests here at the hotel. If a guest looks confused, we as employees need to be able to help and guide them in the right direction or to the correct department.

    Requirements

    SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

     

    • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
    • Must be able to read and write to facilitate the communication process.
    • Requires good communication skills, both verbal and written.
    • Knowledge of appropriate table settings and service ware.
    • Knowledge of all menu items, prices and general service procedures.
    • Must possess basic computational ability.
    • Must possess basic computer skills.
    • Must be able to multi task.
    Physical Demands
    • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
    • Must be able to stand and exert well-paced mobility for up to 4 hours in length.
    • Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
    • Must be able to exert well-paced ability in limited space.
    • Must be able to lift up to 15 lbs. on a regular and continuing basis.
    • May be required to lift trays of food or food items weighing up to 30 lbs. occasionally.
    • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
    • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
    • Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
    • Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
    • Requires manual dexterity to use and operate all necessary equipment.
    • You must always be courteous and professionalism with guests and employees when communicating.

      

    QUALIFICATION STANDARDS

    Education                

    High school or equivalent education required.

     

    Experience

    No prior experience required.  Public contact experience desired.

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