Pyramid Hotel Group

  • Front Desk Supervisor

    Hotel/Resort Name DoubleTree by Hilton Salt Lake City Airport
    Posted Date 2 weeks ago(11/5/2018 1:55 PM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-UT-Salt Lake City
    Department
    Front Office
    Position Type
    Regular Full-Time
    # of Openings
    1
    Requisition ID
    2018-4086
  • About Us

    Enjoy stunning mountain and lakeside views and a warm welcome when you stay at the newly renovated DoubleTree by Hilton Hotel Salt Lake City Airport. We will even greet you with a warm chocolate chip cookie when you check-in. Only two miles from Salt Lake City International Airport, this modern Salt Lake City Airport hotel offers spacious accommodations, modern facilities and a fantastic location just ten minutes from downtown Salt Lake City. Enjoy easy access to a number of major Salt Lake City companies and corporations and attractions, including Salt Palace Convention Center, Energy Solutions Arena and Great Salt Lake, just a short drive from the hotel. There are also 13 world-class ski resorts located less than an hour away, including Snowbird and Park City Mountain Resort.



    Unwind in a modern guest room at this Salt Lake City Airport hotel with a variety of thoughtful touches and amenities, including comfortable beds, a spacious work desk, TV, WiFi and an MP3 alarm clock. Upgrade to a suite for additional space and amenities. Hold an event with 13,000 sq. ft. of flexible meeting space and the latest A/V equipment and stay connected in the 24-hour business center. Maintain your exercise regimen with the 24-hour fitness center, basketball court and putting green, swim in the indoor pool or stroll along the walking path set around the eight-acre lake. Relax with a glass of wine by the fireside in The Club before enjoying American classics and stunning lakeside views.

    Description

    The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.The Front Desk Supervisor will:Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly. Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote the Pyramid Hotel Group marketing program. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate. Require standing and continual mobility throughout front office area. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler�s checks and other forms of payment. Convert foreign currency at current posted rates. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for hotel guests as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Other attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance

    Requirements

    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills required. Ability to access and accurately input information using a moderately complex computer system.Ability to stand, walk and continuously perform behind the front desk..Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.

    QUALIFICATION STANDARDSEducation: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma required. Some College preferred. Experience: No prior experience required. Two years combined prior front desk and supervisory experience preferred. Grooming: All employees must maintain a neat, clean and well groomed appearance.

    Other: Applicants with additional language skills preferred.Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

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