Pyramid Hotel Group

  • Night Auditor

    Hotel/Resort Name The Westin Grand Cayman Seven Mile Beach Resort & Spa
    Posted Date 2 weeks ago(11/5/2018 4:28 PM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    Grand Cayman Islands
    Department
    Accounting
    Position Type
    Regular Full-Time
    # of Openings
    1
    Requisition ID
    2018-4089
  • About Us

    Fronting famous Seven Mile Beach, The Westin Casuarina Resort & Spa boasting 343 guest rooms and suites with over 60,000 sf of meeting space is in the heart of Grand Cayman. Named to Condé Nast Traveler’s 2002 Gold List, the resort has been recognized for its across-the-board excellence, and offers employees a wide variety of services and diversions in an exclusive resort setting.

    Description

    The Sunshine Suites Resort and Spa are inviting applications from Qualified Caymanians, Status Holders, or Permanent Residence with the rights to work only for the position of

     

    Night Auditor Responsibilities

     

     

    • The applicant should be able & is responsible to work the Night shifts.
    • The successful applicant will be responsible for working shifts between 11 pm to 7 am. The applicant should also be willing to work 6 days a week and if needed on public holidays and weekends.
    • He/she will be responsible for reconciling Food & Beverage, Front office and all the credit/cash transactions for the day, effectively and efficiently.
    • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.
    • To Verify that all charges posted from the POS Software had reached the correct guest folios and also not missing
    • Prints up and files reservations for the next business day.
    • Reconcile inter-property guest charges between Sunshine Suites and The Westin.
    • Post inter-property resort fee adjustment.
    • Verifies all account postings and balances.
    • Verifies that room rates are correct and posts those rates to guest accounts.
    • Is able to function as a front desk agent especially in terms of check-in and check-out procedures.
    • Prepare of End of day procedure.
    • Run end of day process in property management software (PMS).
    • Follow the Night Audit Checklist
    • Performs wake-up calls.
    • Input Revenue to the Income Journal Making sure all Reports Balance
    • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
    • Respond to guest needs and special requests and alert the appropriate manager as needed
    • Receive Handover From PM Shift - Any Outstanding Discrepancies and follow up items.
    • Balance Front Desk Credit Cards and ensure that all Front Desk credit card receipts are signed.  Any discrepancies need to be resolved prior closing credit card batches.
    • Balance F&B Credit Cards and ensure that all Front Desk credit card receipts are signed.  Any discrepancies need to be resolved prior closing credit card batches.
    • Print City Ledger Report: Make sure All WHL Folios for the day are accounted for.
    • Walk the property and follow up on the Security guard
    • Direct billing all WHL folios
    • Transfer Front office data to Account receivables
    • Any other special request asked by the front office manager or GM completed.

    Requirements

    Requirements

     

    Education:

    High school diploma preferred.

     

    Experience:

    • Individual to have at least one or more years of Front Office experience is a must.
    • Individual to have a minimum of 2 years Hotel accounting and audit experience is a must.
    • Working knowledge of Opera, ProfitSage and MICROS computer system is a must.
    • Basic computer skills like, Microsoft Word, Excel is a must.
    • Experience handling cash, accounting procedures, and general administrative tasks is a must.

     

    Grooming:

    All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

     

    Other:

    Applicants with additional language skills preferred.

     

    Hourly rate is $6-8.00 plus share of the gratuity (based on candidate experience)

     

    This position requires working a flexible schedule of day and/or evening shifts including weekends and public holidays and on call at all times. The applicant must meet the minimum requirements and must be able to speak, read, write and understand the primary language “English” used in the workplace.

     

    Benefits: Health Insurance, Pension, Vacation & Sick Leave as required by the Cayman Islands Law.

     

    EOE

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