Pyramid Hotel Group

  • Complex Director of Food & Beverage

    Hotel/Resort Name Sheraton/Le Meridien Charlotte Hotel Complex
    Posted Date 2 months ago(11/5/2018 5:00 PM)
    Location : Company Name
    Pyramid Hotel Group
    Food & Beverage
    Position Type
    Regular Full-Time
    # of Openings
    Requisition ID
  • About Us

    Located in Charlotte's Uptown Business District, the completely renovated Sheraton Charlotte and Le Méridien Charlotte Towers, each with its own entrance and lobby, share a 24-hour fitness center, spa, indoor and outdoor pools, pool bar, underground parking, 55,000 square feet of flexible meeting space and have a total of six restaurants and 605 guestrooms and suites. Additionally, Le Méridien Charlotte features a spectacular rooftop bar that showcases beautiful views of the downtown Charlotte skyline. Find out today what a career at the Sheraton Charlotte and Le Méridien Charlotte Towers with Pyramid Hotel Group can mean for you!


    Pyramid Hotel Group is fast growing leader in hotel management and seeks a strong, experienced leader to grow along with our company, and to be a part of the culture that puts its people first.


    We are currently searching for a Dynamic, Experienced Complex Director of Food and Beverage for our Sheraton and Le Meridien Hotel Complex in Charlotte, NC which boasts a combined 605 Guest rooms, over 55,000 square feet of meeting space and 7 outlets, including a rooftop pool and bar.


    This is a highly empowering position requiring high energy and the ability to motivate, cultivate and mentor a high performance team devoted to achieving the highest standards of guest satisfaction and exceptional service.  We value forward thinking, progressive and creative personalities. We provide the resources, you provide the leadership, inspiration and results.


    Reporting to the Area Managing Director with a strong dotted line to the Vice President of Food and Beverage, the objectives of the Complex Director of Food & Beverage are to achieve marketing, sales, profitability and quality service goals for the Food & Beverage Departments by developing and executing marketing strategies, preparing and executing budgets, providing quality service to the guests and employing leadership and managerial skills effectively.


    Duties include:

    • Responsible for motivating and managing a team of front and back of the house food and beverage management.
    • Develop and recommend the budget, marketing plans and objectives and manages within those approved plans.
    • Participate in total resort management as a member of the Hotel Executive Committee.
    • Implement and maintain F&B sales/marketing programs.
    • Direct and oversee development of employees
    • Hire, train, empower, coach and counsel, performance and salary reviews.
    • Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations.
    • Coordinate food and beverage operations with other hotel departments to ensure efficient guest service.
    • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
    • Implement procedures to increase guest and associate satisfaction.
    • Exercise quality control for both food and beverage
    • Maintaining standards of service and ensure their implementation.
    • Performing daily walk-through to ensure full compliance with Department of Health regulations and brand standards.
    • Maintain communications with Corporate Staff
    • Coach and counsel employees to reflect brand service standards and procedures.


    • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
    • 6 years or more of progressive hotel Food and Beverage experience
    • Service oriented style with professional presentations skills
    • At least 5 years’ experience in a senior role in a food and beverage environment
    • Proven leadership skills
    • 4 year college degree in Culinary, Hotel/Hospitality or other
    • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
    • Must be proficient in Microsoft Word and Excel
    • Must have excellent organizational, interpersonal and administrative skills
    • Experience implementing new F&B concepts
    • Ability to work several evenings and/or Friday and Saturday evenings as business needs require.


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