Pyramid Hotel Group

  • Bellperson

    Hotel/Resort Name Revere Hotel Boston Common
    Posted Date 2 weeks ago(11/6/2018 11:02 AM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-MA-Boston
    Department
    Guest Services
    Position Type
    Regular Full-Time
    # of Openings
    1
    Requisition ID
    2018-4098
  • About Us

    Situated in the heart of Boston, the Revere Hotel Boston Common is inspired by the spirit of the city, yet reveling in the non-traditional.  The rebirth of the upscale Back Bay hotel is inspired by the legendary Paul Revere, and offers a multi-layered guest experience that is equal parts social, intelligent, edgy, and engaging.  The property now embodies an abstracted modern interpretation of Longfellow's iconic poem, and incorporates the symbolism of Paul Revere's midnight ride through the streets of downtown Boston.

    Description

    JOB SUMMARY

    We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the guest’s experience, and an exceptional service attitude for the position of Bellperson at the Revere Hotel Boston Common. This position is responsible to greet and welcome all guests and patrons in a courteous, professional and efficient manner and to assist with the transportation of luggage from the reception area to the guestrooms and vice versa.

     

    CANDIDATE PROFILE

    Experience:

    Must have at least (1) or more years of experience, with a combination of previous Guest Services experience in a upscale Hotel environment.

     

    KEY RESPONSIBILITIES

    The primary responsibilities for the Bellperson include but are not limited to:

    • Secure luggage from all incoming guests upon check in; obtain room key and escort guest to room.
    • Place luggage in respective areas in guestroom, i.e. on luggage rack, in closet etc....
    • Assist all departing guests with luggage transport from guestroom to front entrance.
    • Familiarize all guests with room amenities including temperature control unit, remote controlled television, mini bar, etc…
    • Inform guests of all hotel facilities including the hours of operation of the restaurants, lounges and health club.
    • Ensure prompt professional response to all guest requests for service.
    • Store and retrieve luggage from bell closet as needed while regularly logging such activity.
    • Deliver any miscellaneous items i.e. flowers, packages, brochures, etc.. to guestrooms, banquet rooms or hotel offices as directed.
    • Assist guests with directions and other information.

    JOB QUALIFICATIONS

    In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

    • Demonstrated ability to work cohesively with a team.
    • Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
    • Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
    • Must be familiar with the local area.
    • Ability to transport (pull, push) up to 50 lbs.

     

    The Revere Hotel Boston Common is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. 

     

     

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