Pyramid Hotel Group

  • Food and Beverage Manager

    Hotel/Resort Name Hilton Raleigh North Hills
    Posted Date 1 week ago(5/16/2019 9:23 AM)
    Location : Company Name
    Pyramid Hotel Group
    Food & Beverage
    Position Type
    Regular Full-Time
    # of Openings
    Requisition ID
  • About Us


    Location: Hilton Raleigh North Hills


    Position Summary: Under the guidance of the Food and Beverage Chef, plan and direct the daily functions and short and long-term objectives of all Food and Beverage outlets to meet the needs of the hotel.




    • Provide services that are above and beyond for customer satisfaction and retention.
    • Improve service by communicating and assisting individuals to understand guests needs, provide guidance, feedback and individual coaching when needed.
    • Encourage and build mutual respect and corporation among team members.
    • Serve as a role model to demonstrate appropriate behaviors.
    • Communicate and provide information to managers, supervisors, co-workers and subordinates effectively. 
    • Explore new business opportunities and communicate to the F&B Chef.
    • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
    • Analyze information and evaluate results to choose best solution and solve problems.
    • Identify the developmental needs of others and coach, mentor or otherwise help others to improve their knowledge or skills.
    • Inform and / or update executives, peers and subordinates on relevant information in a timely manner.
    • Ensure expectations and objectives are clearly communicated.
    • Establish challenging, realistic and obtainable goals to guide operation and performance.
    • Coach and support food and beverage leadership team to effectively manage wages, food and beverage costs and controllable expenses to include restaurant supplies, uniforms, etc.
    • Review findings from comment cards and guest satisfaction results with food and beverage team and ensure appropriate corrective action is taken.
    • Work with food and beverage team to determine areas of concern and develop strategies to improve the department's financial performance.
    • Monitor the department's actual and projected sales to ensure revenue goals are met or exceeded and opportunities are identified and addressed.
    • Ensure cash and liquor control policies are in place in food and beverage areas and are followed by all related associates.
    • Empower associates to provide excellent guest service and strive to improve service performance where needed.
    • Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance.
    • Share plans to take corrective action based on comment cards and guest satisfaction results with hotel leadership.
    • Coach team by providing specific feedback to improve performance.
    • Ensure associates are treated fairly and equitably.
    • Bring issues to the attention of Human Resources as necessary.
    • Implement effective marketing techniques to showcase restaurant, promotions, specials, etc.



    • Bachelor's or Associate’s Degree in hospitality, restaurant, culinary or management field and minimum of three years restaurant experience, or an equivalent combination of education and experience.
    • Minimum of two years supervisory or management experience.
    • Minimum of one year alcohol/bar experience.
    • Excellent interpersonal, organizational and communication skills.
    • Ability to lead both managers and team members.
    • Ability to walk, stand and bend continuously to perform essential job functions.
    • Ability to work under pressure and deal with stressful situations.
    • Computer proficiency to include email, Internet, word processing and spreadsheets.
    • Proficiency in point-of-sale systems.



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