Pyramid Hotel Group

  • Night Auditor

    Hotel/Resort Name Hilton Garden Inn Seattle Downtown
    Posted Date 2 weeks ago(11/28/2018 11:37 AM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-WA-Seattle
    Department
    Guest Services
    Position Type
    Regular Part-Time
    # of Openings
    1
    Requisition ID
    2018-4250
  • About Us

    Located on the southern tip of Lake Union, the Hilton Garden Inn Seattle Downtown hotel is perfectly located for business and employment opportunities. Our proximity to Lake Union allows visitors to take in some of the Pacific Northwest's majestic scenery and enjoy outdoor activities like kayaking and sailing. An ideal venue for business, corporate and social events up to 125 people, our hotel has over 2,000 sq. ft. of versatile space and a complimentary business center. State-of-the-art A/V technology and our helpful staff will guarantee your conference, cocktail reception or wedding is a success.  Tastefully decorated and flooded with natural light, each of our 222 guest rooms and suites offer everything you need to relax and stay productive. Unwind in the bar, and enjoy American cuisine for breakfast, lunch and dinner in our restaurant.

    Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn Seattle Downtown can mean for you!

    Description

    Part-time Night Auditor - 2 nights a week (primarily Tues & Wed - Overnight 11pm to 7am)  Possible additional evening front desk shifts available as well if applicant is looking for full-time.

     

    JOB DESCRIPTION:

    Duties include completing audits of the daily hotel transactions during evening shifts. Also assists with greeting guests at the fronk desk and processing check-in/out transactions. Ability to work evening and/or overnight shifts, good customer-service and communication skills, attention to detail and flexible work schedule required. Previous night auditing experience a plus!

     

    ESSENTIAL FUNCTIONS:

    1. Assist and oversee all Front Desk/audit functions.
      1. Balance Food & Beverage outlets.
      2. Balance and post the front office accounts.
      3. Distribute daily report and others as requested.
    2. Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night.
    3. Work with staff to resolve guest request.
    4. Handle the guest check-in/check-out needs, inquiries and reported problems.
    5. Communicate with security.
    6. Be responsible for house/cash bank and deposit keys.
    7. Obtain and verify essential guest information; ensure accuracy and completeness of all records.
    8. Assign guest rooms on the basis of reservation requirements.
    9. Read, maintain and make entries in the Front Desk passdown reports.
    10. Check for any guest mail or messages.
    11. Inquire as to the guest enjoying their stay.
    12. Listen attentively to all guest comments.
    13. Thank the guest for staying with us and offer to make any future reservations.
    14. Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
    15. Responsible for knowing hotel emergency procedures.
    16. Adhere to all hotel policies and procedures and all changes that may occur.
    17. Carry out a reasonable request by management that I am capable of performing.
    18. Handling of major guest complaints and disturbances.
    19. Reporting physical, financial and personal miscellaneous discrepancies to management.
    20. Any other duties assigned by Supervisor.

    Requirements

    JOB REQUIREMENTS:

     

    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

     

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities.

    1. Good working knowledge of Hospitality accounting systems.
    2. Ability to read, write and speak the English language to communicate effectively.
    3. Ability to exercise judgment in evaluating situations and in making sound decisions.

    QUALIFICATION STANDARDS

     

    Education:

    High School diploma and/or any other combination of education and experience that provides the required knowledge, skills and abilities.

     

    Experience:

    Hilton OnQ Experience a plus. Prefer applicants to have prior front desk or night audit experience. Good customer service required.

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