Pyramid Hotel Group

  • Assistant Front Office Manager

    Hotel/Resort Name Boston Harbor Hotel
    Posted Date 2 days ago(12/7/2018 9:18 AM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-MA-Boston
    Department
    Front Office
    Position Type
    Regular Full-Time
    # of Openings
    1
    Requisition ID
    2018-4332
  • About Us

    The Boston Harbor Hotel is Boston’s premier waterfront hotel, where luxury service is personal.

    We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunity.

    All candidates must display superior service orientation, be willing to learn and work as part of our team.  Due to the nature of our business, schedule flexibility is required for all positions.

    Description

    JOB SUMMARY

    The Assistant Front Office Manager will offer support through all aspects of Front Office and Guest Services functions.

     

    CANDIDATE PROFILE

    Education:

    Bachelor’s degree, preferably specializing in Hotel Management, Business Administration, and or related major or equivalent experience is required.

     

    Experience:

    Must have at least two (2) or more years of previous Front Office or Guest Services experience, including Supervisory experience preferred.

     

    KEY RESPONSIBILTIES

    The primary responsibilities for the Assistant Front Office Manager will include but are not limited to:

    • The schedule for this position will consist of three (3) Day and Evening Shifts, and two (2) Overnight Shifts.
    • Manage all aspects of Front Desk operations for assigned shift.
    • Monitor performance and recommend/initiate corrective and/or disciplinary action, or other staffing/human resources-related actions in according with company policies and procedures.
    • Alert management of potentially serious issues.
    • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
    • Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
    • Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.
    • Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives.
    • Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
    • Throughout shift conduct routine inspections of the Front Office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Correct any deficiencies.
    • Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
    • Promote teamwork and quality service through daily communication and coordination with other departments.
    • Will serve as “manager on duty” as required.
    • This position typically supervises a shift of Front Office employees. 

    Requirements

    JOB QUALIFICATIONS

    In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

    • Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
    • Demonstrated ability to work cohesively with a team.
    • Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.    
    • Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
    • Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
    • Must have experience in all Microsoft Office and industry relevant Front Office systems.
    • Problem solving, reasoning, motivating, organizational and training abilities are used often. May be required to work nights, weekends, and/or holidays. 

    The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

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