Pyramid Hotel Group

  • Reservations Coordinator

    Hotel/Resort Name Boston Harbor Hotel
    Posted Date 2 days ago(12/7/2018 4:17 PM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-MA-Boston
    Department
    Front Office
    Position Type
    Regular Full-Time
    # of Openings
    1
    Requisition ID
    2018-4335
  • About Us

    The Boston Harbor Hotel is Boston’s premier waterfront hotel, where luxury service is personal.

    We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunity.

    All candidates must display superior service orientation, be willing to learn and work as part of our team.  Due to the nature of our business, schedule flexibility is required for all positions.

    Description

    JOB SUMMARY

    The Reservations Coordinator will offer support through all aspects of guest reservations including but not limited to, reservation calls, email inquiries, internal request forms, assembly of guest packages, group rooming lists, and group changes. This position will be responsible for assisting the Reservations Manager in day to day tasks such as reports, rooming lists, filing, supervision of Reservations Agents, and daily checklist for the Reservations Agents.

    CANDIDATE PROFILE

    Education:

    Bachelor’s degree, preferably specializing in Hospitality, Business Administration, and or related major or equivalent experience is preferred.

     

    Experience:

    Must have at least two (2) or more years of previous Front Office or Guest Services experience, including one (1) year of Reservations experience.

     

    KEY RESPONSIBILTIES:

    The primary responsibilities for the Reservations Coordinator include but are not limited to:

    • Correspond with guests, clients and travel agents to answer special requests for rooms and rates.
    • Process telephone reservations and operate computer terminals and printers to store and receive reservation data.
    • Assist Conference Service Managers with group blocks by inputting any group rooming lists, and changes.
    • Detail all group reservations.
    • Verify duties and examine work for accuracy, neatness and conformance to policies and procedures.
    • Prepare reports for use by the hotel staff.
    • Address guest complaints with appropriate personnel.
    • Process guaranteed deposits.
    • Research travel agent commissions and requests.
    • Generate guest confirmations.
    • Ensure computer systems and related interfaces are working properly.
    • File all necessary paperwork in proper location
    • Answer all incoming reservation calls in a timely manner while projecting a professional, courteous and enthusiastic attitude using Forbes 5 Star standards.
    • Achieve complete familiarity with all hotel facilities and services and promote these facilities whenever possible.
    • Process all in‑house reservation requests and information including VIP forms, and sales bookings.
    • Assist with close outs of FIT/Wholesale rates on dates provided.
    • Update knowledge and information regarding rates, special packages, group bookings, corporate club members, etc.
    • Must be able to balance working a computer and telephone in an accurate and efficient manner.
    • Ability to work in a fast paced, demanding environment with constant changes.
    • Attempt to up sell whenever possible as long as the best interests of the guest(s) are protected.
    • Complete all other assignments, duties and tasks as assigned by the Reservations Manager.
    • Possess knowledge of the reservations procedure and features of the John Adams Presidential Suite.  Respond to all inquiries as soon as possible and service all confirmed reservations. Act as a point of contact for guests to ensure prompt service and guest satisfaction.

    Requirements

     

    JOB QUALIFICATIONS

    In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

    • Experience in property management software, such as OPERA, or Delphi is preferred.
    • Previous knowledge of the Reservations System procedure.
    • Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment.
    • Demonstrated ability to work cohesively with a team.
    • Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources.
    • Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
    • Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable.
    • Must have experience in all Microsoft Office suite products.

    The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.

     

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