Pyramid Hotel Group

  • Reservations Manager

    Hotel/Resort Name DoubleTree by Hilton Berkeley Marina
    Posted Date 2 days ago(12/7/2018 6:03 PM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-CA-Berkeley
    Department
    Front Office
    Position Type
    Regular Full-Time
    # of Openings
    1
    Requisition ID
    2018-4338
  • About Us

    Description

    We're looking for a detail-oriented, fast-acting Reservations Manager.

    As a Reservations Manager, you would be responsible for managing the reservations process and operation in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: 

    ESSENTIAL FUNCTIONS:

    • Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc. Promote Hotel's marketing programs. Assign reservations based on guest preferences and availability. Requires sitting for long periods of time in a confined space and in close proximity to other employees to continuously perform essential functions.
    • Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data with routine difficulty using a computer reservation system and utilizing codes for efficiency. Requires English writing skills in the event that the computer system is inaccessible and manual documentation of reservations is required.
    • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc. Memorize and communicate applicable deposit and guarantee policies as requested. Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.

    Requirements

    JOB REQUIREMENTS:

    • Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes.
    • Use the photocopier to make copies of items as required.
    • Initiate reports and retrieve printed forms from computer printer.
    • Verify credit card authorizations for processing advance deposits.
    • Contacting Groups for reservation needs
    • Making Schedules
    • Verifying commissions on a daily basis.
    • Training new employees
    • Updating 10-day forecast
    • Supervising Agents
    • Assisting Front Office with group needs
    • Actively Participate in Group Pick up meetings

    Job Requirements:

    QUALIFICATION STANDARDS

    Education:

    High school diploma or GED.

    Experience:

    Experience required. Prior communications, reservations, hospitality and/or computer experience preferred.

    Licenses or certificates:

    No special licenses required.

     

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