Pyramid Hotel Group

  • Concierge Lounge Attendant

    Hotel/Resort Name Hilton Houston Galleria Area
    Posted Date 2 weeks ago(1/4/2019 1:27 PM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-TX-Houston
    Department
    Guest Services
    Position Type
    Regular Full-Time
    # of Openings
    1
    Requisition ID
    2019-4475
  • About Us

    Located less than 2 miles from the prestigious Galleria Shopping & Business District and just 10 miles from downtown Houston, the Hilton Houston Galleria Area, fully renovated in March 2016, boasts 292 guest rooms and over 13,000 square feet of meeting space with a centralized location – perfect for both work and leisure. Find out today what a career at the Hilton Houston Galleria Area with Pyramid Hotel Group can mean for you!

    Description

    Job Description

    A Lounge Agent is responsible for preparing and replenishing food and beverage service in the Executive Lounge in the hotel's continuing effort to deliver outstanding guest service and to maximize profitability.

    What will I be doing?

    As a Lounge Agent, you will comfort executive Guests throughout their stay at the hotel by responding efficiently to their inquiries and offering advice and information as requested. A Lounge Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

    • Welcome executive Guests on arrival and assist them during their stay dealing efficiently with inquiries and any complaints
    • Ensure that all Guest supplies and amenities are offered and replenished to the required standards
    • Walk the lounge carefully in order to clear dirty dishes and glasses from the tables; carry dirty dishes and glasses them to the kitchen to be rinsed and placed in the dishwasher. Operate the dishwasher, remove and dry clean service ware and put them in their proper place.
    • Sweep, mop, clean and maintain the Executive Floor kitchen, bar area, lounge and bathroom throughout the shift. Maintain the cleanliness of the lounge at all times.
    • Polish and dust furniture in the Executive Lounge on a daily basis.
    • Maintain established linen, equipment and service ware par levels in the kitchen and lounge.
    • Set up food & beverage for transport into the Lounge area.

    Job Requirements--
    What are we looking for?

    Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

    • Hospitality - We're passionate about delivering exceptional guest experiences.
    • Integrity - We do the right thing, all the time.
    • Leadership - We're leaders in our industry and in our communities.
    • Teamwork - We're team players in everything we do.
    • Ownership - We're the owners of our actions and decisions.
    • Now - We operate with a sense of urgency and discipline

    In addition, we look for the demonstration of the following key attributes:

    • Quality
    • Productivity
    • Dependability
    • Customer Focus
    • Adaptability
    •  

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