Pyramid Hotel Group

  • Director of Services

    Hotel/Resort Name Sheraton/Le Meridien Charlotte Hotel Complex
    Posted Date 1 week ago(1/8/2019 12:22 PM)
    Location : Company Name
    Pyramid Hotel Group
    Position Type
    Regular Full-Time
    # of Openings
    Requisition ID
  • About Us

    Located in Charlotte's Uptown Business District, the completely renovated Sheraton Charlotte and Le Méridien Charlotte Towers, each with its own entrance and lobby, share a 24-hour fitness center, spa, indoor and outdoor pools, pool bar, underground parking, 55,000 square feet of flexible meeting space and have a total of six restaurants and 605 guestrooms and suites. Additionally, Le Méridien Charlotte features a spectacular rooftop bar that showcases beautiful views of the downtown Charlotte skyline. Find out today what a career at the Sheraton Charlotte and Le Méridien Charlotte Towers with Pyramid Hotel Group can mean for you!


    Provides direct leadership and guidance to staff to ensure that highlevel of cleanliness, quality and service is achieved and maintained.



    Maintain a high level of cleanliness in assigned areas. Participate in staff selection process. Interview candidates as needed. Schedule days off, holidays and vacations, ensuring that facility's needs are met in accordance with hours and position control. In addition:

    • Assign personnel to established work areas or project duties
    • Plan and coordinate project work to ensure that proper frequencies are maintained
    • Ensure that staff receive proper orientation, initial training and ongoing education
    • Ensure duty lists are revised and current at all times. Review duty lists with regular and relief associates periodically
    • Ensure that proper supply control guidelines are followed and staff is trained in the use of all chemicals
    • Proactive approach to identifying and correcting facility quality assurance concerns. Timely follow-up is required
    • Attend and participate in departmental staff meetings on a schedule basis. Attend ongoing staff development and training courses as offered by company and facility
    • Provide and monitor individual guidance and motivation to associates to enable each one to perform to his/her fullest potential
    • Discipline associates when necessary according to progressive disciplinary guidelines
    • Monitor associates' attendance and take proactive action when patterns of absenteeism are observed
    • Keep records and appropriate log books current and maintain all necessary documentation.
    • Monitor service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments
    • Participate in facility Quality Assurance Program as required. Ensure high quality percentage of clean is maintained in areas of assignment.
    • Perform Quality Assurance Inspections as assigned.
    • Assign equipment to staff. Monitor daily equipment use, cleaning and maintenance.
    • Ensure that all equipment is clean and professional in appearance at all times
    • Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to appropriate assistant director.
    • Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates with guidance from appropriate assistant director
    • Respond to concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up
    • Participate in associate performance evaluations and make recommendations as needed. conducts associate performance evaluations with guidance and approval from appropriate assistant director
    • Participate in department safety and maintain a safe work environment at all times. Report all unsafe equipment and acts to appropriate assistant director
    • Assure that the integrity of security at the facility is maintained at all times
    • Handle special requests or projects and perform other duties as assigned
    • Assist housekeepers on an as needed basis
    • Ensure housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance at all times


    High school diploma or equivalent. Three to five years supervisory experience in housekeeping or service-related field with high customer/client contact required



    Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Ability to communicate effectively in written format and oral presentations
    • Ability to multi-tasks and establish priorities
    • Ability to maintain organization in a changing environment
    • Exhibits initiative, responsibility, flexibility and leadership
    • Possess a thorough knowledge of contract administration and office procedures
    • Ability to use working knowledge of working environment to meet established goals and objectives


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