Pyramid Hotel Group

  • Sales Event Manager

    Hotel/Resort Name Sheraton Los Angeles San Gabriel
    Posted Date 1 week ago(1/9/2019 8:48 PM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-CA-San Gabriel
    Department
    Sales
    Position Type
    Regular Full-Time
    # of Openings
    1
    Requisition ID
    2019-4532
  • About Us

    The brand new Sheraton San Gabriel Hotel, located in the heart of historic San Gabriel, is steps away from the San Gabriel Square Mall, dubbed the “Great Mall of China,” housing Chinese specialty shops within its 220,000 square feet of retail space. Our newest hotel is part of the Valley Boulevard revitalization effort, in which the spectacular five-story, 288-key hotel with over 15,000 square feet of meeting space, boast two food and beverage outlets.  Find your place at this stunning hotel, where eye-catching architecture will be matched by immaculate service from our staff of hand-picked hospitality professionals. Search for job openings at our hotel and find out today what a career with Pyramid Hotel Group at the Sheraton San Gabriel can mean for you!

    Description

     

    • Produces BEO’s and convention resumes and ensures proper distribution to all appropriate departments for groups that have been booked through the Sales department.
    • Maintains detailed files, records and trace systems.  This includes recording all correspondence and notes in CI-TY.
    • Verifies all space requirements and meeting room set ups with clients.
    • Ensures that public space needed by conventions is properly maintained and in good condition.
    • Maintains knowledge of reservation procedures and sales filing systems.
    • Organizes all details of the BEO’s. Ensures all special arrangements, food and beverage needs and requisitions.
    • Determines revisions in agendas, reconfirms space blocked with CI-TY and releases any space no longer required.
    • Communicates with clients to finalize events, including starting and ending times, guarantees, A/V, and food and beverage requirements.
    • Checks on any VIP rooms and amenities on day of arrival.
    • Checks all scheduled functions throughout the day.
    • Keeps all departments informed of any changes in the client’s requirements.
    • Maintains warm, hospitable guest relations in all guest contacts.
    • Maintains positive employee relations in a supportive environment.
    • Works closely with the Banquet Manager and Banquet department in ensuring an understanding of client needs.
    • Increases guest satisfaction scores and lowers guest complaints by ensuring prompt courteous and proper services.
    • Communicates effectively within and between departments.
    • Attends regular communication meetings (business review, staff, BEO).

    Requirements

    1-2 years previous hotel sales or client servicing experience and working knowledge of Word, Excel and the Internet required; 2-3 years previous sales or convention services management experience in a hospitality environment, working knowledge of CI-TY, college degree preferred. Open schedule to work weekends and holidays.

     

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