Pyramid Hotel Group

  • Front Office Supervisor

    Hotel/Resort Name Renaissance Woodbridge Hotel
    Posted Date 7 days ago(1/11/2019 1:47 PM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-NJ-Iselin
    Department
    Front Office
    Position Type
    Regular Full-Time
    # of Openings
    1
    Requisition ID
    2019-4550
  • About Us

    Climb a step higher in your hospitality career at the sophisticated Renaissance Woodbridge Hotel in Iselin, NJ. Situated between Edison and Woodbridge Township, our hotel offers employees close proximity to attractions including Menlo Park Museum and Rutgers University— and the dynamic sights and sounds of New York City are just a short train ride away. You'll service guests who enjoy our bold style and customized comfort in spacious guest rooms and suites that include free Wi-Fi, plug-in technology and flat-panel TVs. Our event planners please groups with productive meetings and vibrant social soirees when utilizing one of our 22 gathering spaces totaling over 25,000 square feet of flexible space. We cater to our guests with both indoor or outdoor pools and a modern fitness center—and we count on our knowledgable, service-oriented staff to keep our hotel head-and-shoulders above the rest. Join us and see where the Renaissance Woodbridge Hotel can take your career today!

    Description

    We have an opening for a full-time Front Desk Supervisor.

     

    The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.

    The Front Desk Supervisor will:

    Communicate effectively both verbally and in writing to provide clear direction to staff.

    Monitor lobby traffic and make staffing adjustments accordingly.

    Greet guests immediately with a friendly and sincere welcome. 

    Promptly complete the registration process by inputting and retrieving information without routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote the Pyramid Hotel Group marketing program. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate.

    Require standing and continual mobility throughout front office area. 

    Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks and other forms of payment. Convert foreign currency at current posted rates.

    Perform accurate moderately complex arithmetic functions using a calculator.

    Post charges to guest rooms and house accounts using the computer.

    Promptly answer the telephone using positive tone. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for hotel guests as requested.

    Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees.

    Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions.

    Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation.

    Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. 

    Attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance

    Requirements

    Prior hospitality experience required. Must be able to work flexible hours.

    QUALIFICATION STANDARDS Education:  High school diploma required. Some College preferred. Experience: Two years combined prior front desk and supervisory experience preferred. Grooming: All employees must maintain a neat, clean and well groomed appearance.

    Other: Applicants with additional language skills preferred.Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

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