Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to come make a little history of your own. The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and with a true representation of an authentic Arizona experience. The Wigwam is the only Resort in Arizona with three, 18-hole championship golf courses. Our signature 26,000 sq. ft. spa, LeMonds- Aveda Salon and Spa, features 15 luxurious treatment rooms, a full service salon and a private coed lap pool. The dining experiences cater to any occasion. At our signature farm-to-table restaurant, Litchfield’s, guests can enjoy a four-diamond meal with all locally sourced produce, Red’s Bar & Grill offers approachable and soul-warming cuisine with a relaxed vibe, and the Wigwam Bar is the resort’s social hub – a community courtyard in Litchfield Park where locals and guests alike meet for everything from early morning lattés to a late evening of live music and cocktails. The Wigwam is currently seeking enthusiastic, driven individuals, with a great attitude and passion for excellence. If you would like to join our culture of caring and make some history at The Wigwam, please apply online. The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran

POSITION PURPOSE

Perform general repairs in and around hotel as needed.

ESSENTIAL FUNCTIONS

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

1. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
2. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
3. Maintain positive guest relations at all times.
4. Under direction of the Chief Engineer or Engineering Supervisor, perform general repair and maintenance of any and all equipment found in and around the hotel. Specific work areas will be assigned as needed to each employee, based on skill level and experience. Accurate record keeping on assigned tasks is required. Ensure that all safety systems are operable.
5. Resolve guest complaints, ensuring guest satisfaction.
6. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
7. Receive daily work assignments from Chief Engineer

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and effective operation of the hotel facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

• Assist other departmental craft workers as required.
• Perform all duties required as Fire Alarm Response Team.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must have all around skills and be able to make minor electrical, plumbing, a/c, painting, wallpaper and carpentry repairs.
• Must possess a high level of accuracy and neatness.

Physical Demands

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning and repair/maintenance tasks.
• Must be able to lift up to 25 lbs. on a regular and continuing basis.
• Must have the ability to bend, squat and frequently lift 50 lbs. and occasionally lift up to 100 lbs.
• Machine operators: (without inspection), mechanics, skilled trades people. Works with lathes, drill presses, power saws and mills where the seeing job is at or within arm's reach.  Also, mechanics and skilled tradespeople and those who do work of a nonrepetitive nature such as carpenters, technicians, service people, plumbers, painters, mechanics, etc.
• Mobile equipment operators: those who operate cars, trucks, cranes, forklifts and high lift equipment.
• The worker is subject to hazards: includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
• The worker is subject to atmospheric conditions, one or more of the following conditions that affect the respiratory system or the skin: fumes, odors, dusts, mists, gases or poor ventilation.
• The worker is subject to oils; there is air and/or skin exposure to oils and other cutting fluids.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.  

QUALIFICATION STANDARDS

Education

High school or equivalent education required.

Experience

Must have minimum of three years hands-on experience working on minor electrical, painting, plumbing and a/c repairs.

Licenses or Certificates

Ability to obtain and/or maintain any government required licenses, certificates or permits.