Pyramid Hotel Group

  • Bell Person/Driver

    Hotel/Resort Name Boston Marriott Burlington
    Posted Date 5 months ago(7/10/2019 6:16 AM)
    Location : Company Name
    Pyramid Hotel Group
    Guest Services
    Position Type
    Regular Part-Time
    # of Openings
    Requisition ID
  • About Us

    The Boston Marriott in Burlington, MA, boasting 418 guest rooms and over 13,000 square feet of flexible meeting space provides the ideal location for a trip to New England. Just steps from the Burlington Mall and a short drive from Hanscom Air Force Base, the Lahey Clinic, Woburn and Lexington, Massachusetts, this hotel's stunning guest rooms, restaurants and event space make it one of the premier Burlington, MA, hotels. For those traveling on business or hosting an event, this hotel in Burlington, MA, features a 9,000 sq ft Grand Ballroom and state-of-the art meeting rooms. Find out today what a career with Pyramid Hotel Group and the Burlington Marriott can mean for you!



    Major Functions: Performs a variety of routine functions to ensure guests have a comfortable stay. Assists with luggage during check-in and check-out. Provides transportation as requested using company van in transporting guests to locations as designated.


    Essential Functions:


    • Assist guest with opening and closing doors.  
    • Assists incoming and outgoing guests with baggage, boxes, equipment, etc. (Able to move luggage or packages weighing up to 50 pounds and able to stand for 8 consecutive hours.)
    • Explains services and facilities of hotel, hours of operation, location, and location of banquet functions.
    • Orients guest to guestroom layout, heating and air conditioning controls, the nearest ice machine, and other relevant amenities.
    • Answers questions about local areas of interest, and assists incoming and outgoing guests with all transportation needs to corporations, local area attractions, etc.
    • Ensure the gift shop is fully stocked, VIP honors check-in is stocked and front desk has enough welcome waters.
    • Count gift shop inventory monthly.
    • Delivers guest laundry/dry cleaning, as well as requested supplies and amenities.
    • Assists in maintaining cleanliness of parking lots, public restrooms, ash urns, and public areas as needed. Keeps bell closet and back of the Guest Services area clean and organized.
    • Empties all of front lobby trash barrels and ensures the remanding space is clean. Brings all cardboard to the recycling bin.
    • Notifies supervisor of any potential guest challenges or concerns.
    • Delivers packages received at the hotel to the appropriate departments, and logs all incoming and outgoing packages per PHG standards.
    • Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.
    • Provides the highest quality of service to guests at all times.
    • Wears proper uniform and name tag at all times in accordance with the standards of personal appearance guidelines.
    • Performs all other duties deemed necessary by management.


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