Pyramid Hotel Group

  • Restaurant Server

    Hotel/Resort Name Embassy Suites Boston Marlborough
    Posted Date 8 months ago(4/9/2019 5:07 PM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-MA-Marlborough
    Department
    Food & Beverage
    Position Type
    Regular Part-Time
    # of Openings
    3
    Requisition ID
    2019-5420
  • About Us

    Centrally located between Boston and Worcester, our 229 room all-suite hotel with over 3,500 square feet of meeting space and 2 outlets is less than 45 minutes from Logan Airport (BOS) and just off I-495. The hotel’s convenient location is north of the Massachusetts Turnpike (I-90) that links to Maine, Rhode Island and New Hampshire. Find out today what a career at the Embassy Suites Boston Marlborough with Pyramid Hotel Group can mean for you!

    Description

    We are ready to unveil our brand new, beautiful restaurant which has been named Stone 31 to represent the 31st stone mile marker along Boston Post Road. We are looking for professional and passionate Servers to join our team as we open Stone 31. As a Server you are responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. We are offering a signing bonus ! $50.00 after the first 30 days, an additional $50.00 after completion of 60 days and an additional $150.00 after completion of 120 days

    Responsibilities 

    • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
    • Be familiar with the organization of the Restaurant, bar and Room Service and know the function of each job position.
    • Have a thorough knowledge of menus and current specials in applicable outlets.
    • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
    • Pre-bus all tables removing soiled dishes after each course.
    • Be familiar with the operation of the P.O.S system.
    • Perform cashiering functions by closing checks and preparing end of shift paperwork.
    • Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
    • Ensure that tables and side stands are kept stocked, tidy and clean.
    • Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
    • Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
    • Answer the telephone according to standards.
    • Consistently upsell food, beverage and promotional items to guests.
    • Be familiar with fire extinguishers, locations and know how to use them.
    • Receive and deliver food and beverage orders and collect payment.
    • Ensure overall guest satisfaction.

    Requirements

    • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
    • Flexible and long hours sometimes required.
    • Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Ability to stand during entire shift.
    • Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
    • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
    • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
    • Must be able to multitask and prioritize departmental functions to meet deadlines.
    • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
    • Attend all hotel required meetings and trainings.
    • Maintain regular attendance in compliance with Pyramid Hotel Group standards.
    • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
    • Comply with Pyramid Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
    • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
    • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
    • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
    • Must be able to cross-train in other hotel related areas.
    • Must be able to maintain confidentiality of information.
    • Must be able to show initiative, including anticipating guest or operational needs.
    • Perform other duties as requested by management.
    • Maintain a friendly and warm demeanor at all times.

     

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