Pyramid Hotel Group

  • Front Desk Agent

    Hotel/Resort Name Origin Hotel Red Rocks
    Posted Date 7 months ago(5/8/2019 7:35 PM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-CO-Golden
    Department
    Front Office
    Position Type
    Regular Full-Time
    # of Openings
    3
    Requisition ID
    2019-5702
  • About Us

    Origin Red Rocks

     

    Come be a part of one of Pyramid Hotel Group's newest hotels, the Origin Hotel Red Rocks! Our recently opened hotel boasts 124 guest rooms, 4,800 SF of meeting space and hip and unique restaurant and bar concept - The Nomad! Come for the career, stay for the culture!

     

    Find out today what a career with Pyramid Hotel Group at the Origin Red Rocks Hotel can mean for you!

    Description

    At Origin, our tribe — and the culture we promote — is what makes us special.

    We seek out individuals who want to roam, move and interact with the world. We share these experiences with each other and with our guests with the intention of being true ambassadors for the Origin community. And we’re looking for new adventurers to join our tribe. If you are looking to have fun, travel and to be part of a company that celebrates its community, then Origin might be the home you’re looking for. If you want to be part of a team that fosters a culture of positive interactions and experiences, then we are definitely looking for you.

     

    Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.

    The Front Desk Agent will:

    • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
    • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.
    • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
    • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
    • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
    • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
    • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

    OTHER DUTIES MAY INCLUDE:

    • Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer.
    • Use the photocopier to make copies of items as required.
    • Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents.

    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

    • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
    • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
    • Ability to stand and move throughout front office and continuously perform essential job functions.
    • Ability to read, listen and communicate effectively in English, both verbally and in writing.
    • Ability to access and accurately input information using a moderately complex computer system.
    • Hearing and visual ability to observe and detect signs of emergency situations.
    • Experience with Galaxy systems is a plus but not required. 

    Requirements

    Education:

    High school diploma preferred.

    Experience:

    No prior experience required. Prior hospitality experience preferred.

    Licenses or certificates:

    No special licenses required. Individuals are required to meet the minimum bonding standards.

    Grooming:

    All employees must maintain a neat, clean and well groomed appearance (specific standards available).

    Other:

    Applicants with additional language skills preferred.

     

    Other:

    Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

    Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

    Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment

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