Fronting famous Seven Mile Beach, The Westin Casuarina Resort & Spa boasting 343 guest rooms and suites with over 60,000 sf of meeting space is in the heart of Grand Cayman. Named to Condé Nast Traveler’s 2002 Gold List, the resort has been recognized for its across-the-board excellence, and offers employees a wide variety of services and diversions in an exclusive resort setting.

POSITION PURPOSE

Direct, coordinate and organize the Beach and Pool experience in order to maintain high standards of food and beverage quality, service, and merchandising to maximize profits and enhancement of the guest experience.  Participate in total hotel management as a member of the hotel Executive Committee.

Plan and direct the functions of administration and planning of the Food and Beverage pool and beach experience limited to Tortuga Beach and Grill and Tortuga Bar. Lead and manage Beach Ambassadors, Towel hut personnel, beach and pool servers and bartenders in the Pool & Beach area to meet and exceed the daily needs of operation.

RED SAIL SPORTS:

Develop and maintain an open and professional working relationship with the RSS team on resort and headquarters. Develop in sync beach programming that reflects the overall pool and beach experience and objectives including but not limited to SUP rentals and clinics and all other non-motorized beach sports. Develop RSS training to complements each other’s objectives and improving sales and profits for each operation.

BEACH PROGRAMING:

Develop, create and execute the best on-site beach programming on the island to include but not limited to Beach Yoga, Yoga Aquatics, Zumba, volleyball clinics, SUP clinics, SUP Yoga, paddle tennis and all other beach programming available. Work in Tandem with pool and Beach Assistant manager in charge of programming to ensure consistent messaging of products and services.

CABANAS:

Develop and maintain a superior cabana ambassador program to include but not limited to: Cabana F&B Menus, added value plans, cleaning services throughout the day and maximizing revenues. Develop a yield strategy to maximize rental during low, medium and high season and prepare an electronic reservation system to avoid double booking.

MARKETING:

Develop an aggressive in-house marketing plan to maximize all pool and beach sales including but not limited to: Tortuga Beach Grill and Bar, Tortuga Bar, Cabana (pool and beach) sales and cabana F&B Packages. Develop strong social media messaging to include details of services and products, promotions and beach programming.

ENTERTAINMENT:

Develop a seasonal live music and entertainment package to increase in-house capture ratios and increase local patronage from the surrounding area. Implement weekly and monthly events involving F&B on the beach events to improve top line revenues and create a local and in-house following during all seasons.

Clearly describe, assign and delegate responsibility and authority for the operation of the various areas of the beach and pool area.

Develop, implement and monitor schedules for the operation of all restaurants and bars, beach ambassadors and towel hut attendants to achieve a profitable result.

Implement effective control of food, beverage and labor costs among all sub-departments.

Assist the area managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising and promotion.

Regularly review and evaluate the degree of customer acceptance of the beach and pool area.  Recommend to management new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up of the customer market, or a change in the competitive environment.

Develop (with the aid of sub-department heads) operating tools necessary and incidental to modern management principles, i.e., budgeting, forecasting purchase specifications, recipes, portion specifications, menu abstracts, food production control, job descriptions, etc.

Continuously evaluate the performance and encourage improvement of the personnel in the food and beverage department. 

Plan and administer a training and development program within the department which will provide well-trained employees at all levels and permit advancement for those persons qualified and interested in career development. civil rights laws.

Responsible to train, coach and develop all associates to acquire the knowledge and experience to improve associates career path, if one chooses to.

Ensure you can provide inspiration and motivation to all associates so they can consistently be encouraged to do their job with ease and with the highest positive attitude.

Provide associates with the knowledge, skills, tools and supplies to successfully complete their jobs.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.

• Must be able to read and write to facilitate the communication process.

• Requires good communication skills, both verbal and written.

• Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required.

• Ability to access and accurately input information using a moderately complex computer system.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.

• Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision.

• Ability to work on the beach/Sand

• Ability to work under the sun throughout the day

Education

College or university education required. 

Bachelor’s Degree preferred.

Experience              

Several years experience in overall Food & Beverage operation as well as management experience. Culinary, sales and service background required.

Other

Bilingual or multilingual ability preferred.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

7 years experience in a similar position

EOE