Pyramid Hotel Group

  • Housekeeping Inspector

    Hotel/Resort Name Residence Inn East Baltimore at the Johns Hopkins Medical Campus
    Posted Date 6 months ago(6/19/2019 12:35 PM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-MD-Baltimore
    Department
    Housekeeping
    Position Type
    Regular Full-Time
    # of Openings
    1
    Requisition ID
    2019-6062
  • About Us

    The 15-story, 194-room hotel with over 7,000 square feet of meeting space and retail complex known as the Marriott Residence Inn East Baltimore at the Johns Hopkins Medical Campus is the focal point of development across an 88-acre parcel that will make this area of the city a vibrant and rewarding place to work, live and experience life.

     

    The Johns Hopkins Medical Campus is a sprawling and well-respected collection of facilities that dominate Baltimore's northeastern landscape, where world-renowned doctors and researchers develop medicines and procedures on the leading frontiers of medicine—and work directly with patients. The knowledge and vitality that John Hopkins brings to the Greater Baltimore area contributes greatly to the quality of life here, and positons the Marriott Residence Inn East Baltimore as a "workplace of choice".

     

    Be a part of this special undertaking and consider advancing your hospitality career at a brand-new hotel designed and built with vision, class and a commitment to quality: the Marriott Residence Inn East Baltimore at the Johns Hopkins Medical Campus. Apply online with us today!

    Description

    We're looking for a qualified, motivated Housekeeping Inspector.

    The Housekeeping Inspector willsupervise, direct, assist, and assure the completion of housekeeping tasks assigned to Room Attendants and Housepersons in guest rooms and corridors to maintain Pyramid Hotel Groups high standards of cleanliness.

    ESSENTIAL FUNCTIONS:

    � Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.

    � Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counselling, as well as exercise good judgement, while reinforcing Hilton's high standards of quality. Prepare work performance reports on all personnel assigned to work area and submit to the Housekeeping office. Insure all jobs are completed within the shift.

    � Take requested inventories of furniture, fixtures, equipment and supplies, etc. Insure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.

    � Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department.

    � Expedite special guest requests, such as extra towels, blankets or pillows.

    Other:

    Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

    Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

    Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

    SUPPORTIVE FUNCTIONS:

    In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

    � Assist room attendants and houseperson in securing all supplies and tools necessary for the completion of their jobs as the need arises.

    � Report all suspicious persons or actions, hazardous conditions, etc. to the Security Department.

    � Respond to guest questions. Provide guest assistance, directions, and information as requested.

    � Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.

    � Other duties as assigned such as assisting Room Attendants when necessary.

    Requirements

    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

    � Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment.

    � Ability to read, write and communicate in English in order to complete forms such as a room status report and meet guest needs/requests.

    � Ability to provide clear direction, instruction and guidance to subordinates.

    � Ability to organize and prioritize work, and meet deadlines.

    � Ability to exercise judgement and implement control over the performance of subordinates.

    QUALIFICATION STANDARDS

    Education:

    Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred.

    Experience:

    Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable.

    Licenses or certificates:

    None.

    Grooming:

    All employees must maintain a neat, clean and well groomed appearance (specific standards available).

    Other:

    Knowledge of other languages desirable.

    Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

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