Pyramid Hotel Group

  • Guest Service Ambassador

    Hotel/Resort Name Sheraton/Le Meridien Charlotte Hotel Complex
    Posted Date 5 months ago(6/24/2019 10:20 AM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-NC-Charlotte
    Department
    Guest Services
    Position Type
    Regular Full-Time
    # of Openings
    7
    Requisition ID
    2019-6141
  • About Us

    Sheraton Le Meridien Sunset photo

    Located in Charlotte's Uptown Business District, the completely renovated Sheraton Charlotte and Le Méridien Charlotte Towers, each with its own entrance and lobby, share a 24-hour fitness center, spa, indoor and outdoor pools, pool bar, underground parking, 55,000 square feet of flexible meeting space and have a total of six restaurants and 605 guestrooms and suites. Additionally, Le Méridien Charlotte features a spectacular rooftop bar that showcases beautiful views of the downtown Charlotte skyline. Find out today what a career at the Sheraton Charlotte and Le Méridien Charlotte Towers with Pyramid Hotel Group can mean for you!

    Description

    The Sheraton Le Meridien, located in Uptown Charlotte, has an opening for a service minded candidate who will focus on creating an exceptional experience for all guests.  As the point of contact for guests requests and service recovery when necessary, this position is a key contributor to the overall satisfaction of our guests. 

     

    Responsibilites will include; presence in the lobby with warm welcomes and attentive to guests requests or needs, sending welcome notes for arriving guests, providing prompt and courteous responses to guests issues, follow up calls to guests, monitor guests experience from arrival to departure.  The position will interact with all departments to ensure that we exceed the expectations of our guests requests and needs.

     

     

    Requirements

    • Bachelors degree in Hospitality, Tourism or a related field is preferred
    • Minimun 2 years expereince in progressive Front Office and/or guest service expereince required 
    • A service minded mindset
    • Ability to resolve issues

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