DoubleTree by Hilton Berkeley Marina
1 month ago(11/5/2019 2:26 PM)
Location : Company Name
Pyramid Hotel Group
# of Openings
A Bellperson is responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing?
As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Greet and escort arriving and departing guests to and from their accommodations * Retrieve and transport guest luggage * Inspect guest rooms and acquaint guests with these rooms and their features * Respond to guest inquiries and requests in a timely, friendly and efficient manner * Organize and store luggage, as needed, according to guidelines * Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments * Ensure messages and faxes are regularly delivered throughout the day * Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed * Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed * Assist in the maintenance, appearance and functionality of equipment
Load and unload luggage carts.
Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, and exercise room, etc.). Inspect guest's room to ensure it is in order and that supplies are adequate.
Explain features of the room including operation of radio, television, telephone, in-room movie system, etc.
Check/store luggage for arrivals and departures with luggage tags.Deliver flowers, laundry and packages to guestrooms.Assist with room changes.
Maintain current listing of local and area attractions, special events and activities.
Maintain list of local transportation guides, churches, sports arenas, etc.
Assist Houseperson with guest requests.
Ensure lobby reader board is correct.
Provide information, maps and directions as required.
Answer console to assist guest service agents.
Show guestrooms and suites as needed and emphasize the hotel's amenities