Pyramid Hotel Group

  • Housekeeping Inspector

    Hotel/Resort Name Radisson Hotel Lansing at the Capitol
    Posted Date 1 month ago(11/12/2019 1:44 PM)
    Location : Company Name
    Winegardner and Hammons Hotel Group
    Location
    US-MI-Lansing
    Department
    Housekeeping
    Position Type
    Regular Full-Time
    # of Openings
    1
    Requisition ID
    2019-6638
  • About Us

    Our hotel’s prime location in downtown Lansing, MI offers a direct connection to the Lansing Center, with one of the largest convention and meeting facilities in Michigan. But it's our top tier team of service professionals who make us one of the best hotels in the area. If you're looking to join a growing team of talented individuals, come see exactly what a career at the Radisson Hotel Lansing at the Capitol can do for you!

    Description

    We're looking for a detail-oriented, highly motivated housekeeping inspector to join our housekeeping team!  

     

    The housekeeping inspector will oversee and assist the housekeeping managers to ensure the timely and accurate completion of housekeeping tasks assigned to room attendants and housepersons in guest rooms and corridors to maintain Radisson Hotel's high standards of cleanliness.

     

    Essential job functions include the following:

    • Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance. Prepare work orders for shampooers to clean carpets and supply room attendants to maintain par stock in closet, etc.
    • Train and monitor performance of room attendants and housepersons. Provide organization, instruction, guidance, communication, counseling, as well as exercise good judgement, while reinforcing Radisson's high standards of quality. Prepare work performance reports on all personnel assigned to work area and submit to the Housekeeping office. Insure all jobs are completed within the shift.
    • Take requested inventories of furniture, fixtures, equipment and supplies, etc. Insure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines. Upon inspection of VIP rooms, make certain all VIP supplies are in place.
    • Report all maintenance deficiencies in guest rooms and corridors via work orders. Telephone deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department.
    • Expedite special guest requests, such as extra towels, blankets or pillows.
    • Regular attendance in conformance with the standards, which may be established by the hotel, essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
    • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, including weekends (Saturdays and Sundays) and holidays.

    In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

    • Assist room attendants and houseperson in securing all supplies and tools necessary for the completion of their jobs as the need arises.
    • Report all suspicious persons or actions, hazardous conditions, etc. to the manager on duty (MOD).
    • Respond to guest questions, provide guest assistance, directions, and information as requested.
    • Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
    • Other duties as assigned such as assisting room attendants when necessary.

    Requirements

    The successful candidate individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

     

    • Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment.
    • Ability to read, write and communicate in English in order to complete forms such as a room status report and meet guest needs/requests.  Knowledge of other languages desirable.
    • Ability to provide clear direction, instruction and guidance to subordinates.
    • Ability to organize and prioritize work, and meet deadlines.
    • Ability to exercise judgement and implement control over the performance of subordinates.

    Education:  Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred.

    Experience:  Minimum six months cleaning supervisory experience or one year of comparable housekeeping experience acceptable.

     

    The hotel functions seven (7) days a week and twenty-four (24) hours per day.  Applicants must be available to work weekends, including Sundays

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