Pyramid Hotel Group

  • Director of Food & Beverage

    Hotel/Resort Name Hilton Boston Woburn
    Posted Date 3 months ago(9/3/2019 9:47 AM)
    Location : Company Name
    Pyramid Hotel Group
    Food & Beverage
    Position Type
    Regular Full-Time
    # of Openings
    Requisition ID
  • About Us

    Unwind at the Hilton Boston Woburn, a hotel in Woburn, MA just minutes from Boston in Cummings Park Business Center and 20 minutes from Logan International Airport.

    Relax in a guest room or upgrade to a suite with a separate living area and conference table. Reserve an Executive Room for exclusive access to the Executive Lounge with complimentary breakfast from Monday through Friday and complimentary evening snacks from Monday through Thursday. Our hotel offers complimentary transportation within a five-mile radius. Visit Boston attractions, ride the nearby Commuter Rail and discover the excitement of downtown Boston, or dine out at local Woburn restaurants.

    Positioned close to a wide range of businesses, our hotel in Woburn offers over 10,000 sq. ft. of meeting space in 13 versatile function rooms. Host your special event, wedding or corporate meeting for up to 700 Guests and relax while the dedicated events staff takes care of the details. Stay in touch with high-speed internet access throughout the hotel and make use of the fully equipped, 24-hour business center.

    Work out in our modern fitness center with the latest cardiovascular equipment and weights, or rejuvenate with a swim in the heated indoor pool. Unwind at the Rivet bar with a game of pool, a beverage, and some lighter dining options from our signature tapas menu. 


    The objectives of the Director of Food & Beverage are to achieve marketing, sales, profitability and quality service goals for the Food & Beverage Department by developing and executing marketing strategies. Preparing and executing the budget, providing quality service to the guests and employing leadership and managerial skills effectively.

    Duties include:

    • Responsible for motivating and managing a team of front and back of the house food and beverage management.
    • Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
    • Participate in total hotel management as a member of the Hotel Executive Committee
    • Implement and maintain F&B sales/marketing programs
    • Direct and oversee development of employees
    • Hire, train, empower, coach and counsel, performance and salary reviews
    • Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
    • Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
    • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
    • Implement procedures to increase guest and associate satisfaction
    • Exercise quality control for both food and beverage
    • Maintaining standards of service and ensure their implementation
    • Performing daily walk-through to ensure full compliance with Department of Health regulations and brand standards
    • Maintain communications with Corporate Staff
    • Coach and counsel employees to reflect brand service standards and procedures



    • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
    • 6 years or more of progressive hotel Food and Beverage experience
    • With opening hotels, previous hotel pre-opening experience preferred
    • Service oriented style with professional presentations skills
    • At least 3 years’ experience in a senior role in a food and beverage environment
    • Proven leadership skills
    • Hotel/Hospitality degree an asset
    • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
    • Clear concise written and verbal communication skills in English
    • Must be proficient in Microsoft Word and Excel
    • Must have excellent organizational, interpersonal and administrative skills
    • Experience implementing new F&B concepts


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