Pyramid Hotel Group

  • Night Audit Clerk

    Hotel/Resort Name Hilton Garden Inn Seattle Downtown
    Posted Date 4 months ago(8/27/2019 3:56 PM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-WA-Seattle
    Department
    Accounting
    Position Type
    Regular Full-Time
    # of Openings
    1
    Requisition ID
    2019-6739
  • About Us

    Located on the southern tip of Lake Union, the Hilton Garden Inn Seattle Downtown hotel is perfectly located for business and employment opportunities. Our proximity to Lake Union allows visitors to take in some of the Pacific Northwest's majestic scenery and enjoy outdoor activities like kayaking and sailing. An ideal venue for business, corporate and social events up to 125 people, our hotel has over 2,000 sq. ft. of versatile space and a complimentary business center. State-of-the-art A/V technology and our helpful staff will guarantee your conference, cocktail reception or wedding is a success.  Tastefully decorated and flooded with natural light, each of our 222 guest rooms and suites offer everything you need to relax and stay productive. Unwind in the bar, and enjoy American cuisine for breakfast, lunch and dinner in our restaurant.

    Find out today what a career with Pyramid Hotel Group at the Hilton Garden Inn Seattle Downtown can mean for you!

    Description

    Beautiful downtown hotel is looking for a full-time detail-oriented overnight Night Audit Clerk.

     

    The Night Audit Clerk will:

    • Assist and oversee all Front Desk/audit functions.

    a) Balance Food & Beverage outlets.

    b) Balance and post the front office accounts.

    c) Distribute daily report and others as requested.

    • Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night.
    • Work with staff to resolve guest request.
    • Handle the guest check-in/check-out needs, inquiries and reported problems.
    • Communicate with bellperson/drivers/housekeeping.
    • Be responsible for house/cash bank and deposit keys.
    • Obtain and verify essential guest information; ensure accuracy and completeness of all records.
    • Assign guest rooms on the basis of reservation requirements.'
    • Read, maintain and make entries in the Front Desk log book.
    • Act as manager on duty during overnight shift and fill out MOD report each shift. 
    • Inquire as to the guest enjoying their stay.
    • Listen attentively to all guest comments.
    • Thank the guest for staying with us and offer to make any future reservations.
    • Oversee the issue of other department keys and maintain a log showing the time and to whom issued.
    • Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
    • Responsible for knowing hotel emergency procedures.
    • Adhere to all hotel policies and procedures and all changes that may occur.
    • Carry out a reasonable request by management that I am capable of performing.
    • Maintenance of computerized hotel systems
    • Handling of major guest complaints and disturbances.
    • Responsible for requesting and inventory of supplies for audit staff.
    • Reporting physical, financial and personal miscellaneous discrepancies to management.

    Other:

     

    Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group, from time to time, is essential to the successful performance of this position. Employee with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

     

    Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines.

     

    Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

     

    SUPPORTIVE FUNCTIONS:

     

    In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to vary depending upon the particular requirements of the hotel.

    1. Handle special project assignments as requested by the AGM and Front Office Manager. 

    Requirements

    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

     

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities.

    • Good working knowledge of Hospitality accounting systems.
    • Ability to read, write and speak the English language to communicate effectively.
    • Ability to exercise judgement in evaluating situations and in making sound decisions.
    • Must be able to stand for long periods of time.
    • Must be able to work independently with little to no supervision.

    QUALIFICATION STANDARDS

     

    Education:

    High School diploma and/or any other combination of education and experience that provides the required knowledge, skills and abilities.

     

    Experience:

    Hilton OnQ Experience a plus. Prefer applicants to have prior front desk or night audit experience. Good customer service required.

     

    Grooming:

    All employees must maintain a neat, clean and well-groomed appearance (specific standards available).

     

    Other:

    Drug testing and Background check is conducted upon job offer.

     

    Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

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