Come be a part of one of Pyramid Hotel Group's newest hotels, The Admiral Hotel Mobile, Curio Collection by Hilton! Our newly added hotel boasts 156 guest rooms, 7,000 SF of meeting space, and two food and beverage outlets - Launch and Corner 251! Come for the career, stay for the culture!
Find out today what a career with Pyramid Hotel Group at The Admiral Hotel Mobile, Curio Collection by Hilton can mean for you!
We're looking for a detail-oriented Night Audit Clerk.
The Night Audit Clerk will:
Assist and oversee all Front Desk/audit functions.
Balance Food & Beverage outlets.
Balance and post the front office accounts.
Distribute daily report and others as requested.
Follow all checklists to ensure all duties are performed. All checklists are to be signed and dated each night.
Work with staff to resolve guest request.
Handle the guest check-in/check-out needs, inquiries and reported problems.
Communicate with bellperson/drivers/housekeeping.
Obtain and verify essential guest information; ensure accuracy and completeness of all records.
Assign guest rooms on the basis of reservation requirements.
Read, maintain and make entries in the Front Desk log book.
Check for any guest mail or messages.
Inquire as to the guest enjoying their stay.
Listen attentively to all guest comments.
Thank the guest for staying with us and offer to make any future reservations.
Ensure the timely delivery of wake-up calls and express checkout bills to the guest.
Maintenance of computerized hotel systems.
Handling of major guest complaints and disturbances.
Reporting physical, financial and personal miscellaneous discrepancies to management.
Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group, from time to time, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry and report deadlines, employee may be required to work varying schedules to meet the business needs of the hotel and report deadlines.
Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to vary depending upon the particular requirements of the hotel.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities.
Good working knowledge of Hospitality accounting systems.
Ability to read, write and speak the English language to communicate effectively.
Ability to exercise judgement in evaluating situations and in making sound decisions.
High School diploma and/or any other combination of education and experience that provides the required knowledge, skills and abilities.
Flexibility is needed as the hotel functions seven (7) days a week and twenty-four (24) hours per day.
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