The DoubleTree by Hilton Orlando Downtown hotel, boasting 341 guest rooms and over 20,000 square feet of meeting space, overlooking beautiful Lake Ivanhoe, offers an upscale hotel experience in a relaxed downtown Orlando location. From our downtown Orlando, Florida hotel, ride the complimentary shuttle service to downtown Orlando businesses and cultural venues, including the Orlando Ballet, Philharmonic Orchestra, Chamber of Commerce and Orange County Courthouse. Our full-service hotel is minutes from Amway Arena, downtown Orlando nightlife districts and the Orlando Executive Airport. Convenient to I-4, our hotel is within driving distance to Universal Studios®, SeaWorld Orlando® and the Walt Disney World® Parks. Find out today what a career with Pyramid Hotel Group at the Doubletree by Hilton Orlando Downtown can mean for you!

Essential duties and responsibilities include the following (other duties may be assigned):

• Supervises all outlet staff including hosts, bussers, room service order takers/servers, and bartenders.
• Assists with scheduling and candidate selection in hiring process.
• Assists with outlets inventory.
• Greets guests at table within three minutes with a warm and welcome manner with introduction and an offering of a beverage.
• Delivers drinks to the table and inform the guests of the daily specials and soup of the day along with any other pertinent information the guests need to know e.g. any items that are currently out of stock.
• Asks for and takes the guests meal order. Offers suggestions, such as wine pairing with items ordered and suggests an appetizer to start the meal with. Upsells!
• Enters and reviews order at POS system.
• Maintains table maintenance.
• Delivers orders accurately and in a timely manner.
• Presents guest checks and collects payments accurately and in a timely manner.
• Maintains a cheerful, positive attitude and appropriate conduct with both guests and teammates at all times.

Supervisory Responsibilities:

Supervises all outlets team members in their daily duties. Carries out supervisory responsibilities in accordance with company policies and applicable laws. Responsibilities include assisting with interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, employee recognition, addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High School Diploma or GED. 3 years of serving experience in a full service, similar concept is required. Previous supervisory experience preferred.

Language Skills:

Must be able to communicate clearly with guests, customers, supervisor and fellow employees.

Mathematical Skills:

N/A

Reasoning Ability:

Must be able to analyze routine data to make appropriate judgments regarding serving processes. Must be able to make reasonable judgements as it relates to supervisory processes.

Certificates, Licenses, Registrations:

TIPS certification preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Candidate must be able to lift 50 lbs., be able to work long hours/split shifts and be able to handle stressful conditions. Must be able to reach, grasp and feel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hours:

Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime. Also, depending on the season, hours may be reduced at any time.