Pyramid Hotel Group

  • Doorperson

    Hotel/Resort Name Tarrytown House Estate and Conference Center
    Posted Date 4 weeks ago(11/11/2019 11:34 AM)
    Location : Company Name
    Pyramid Hotel Group
    Location
    US-NY-Tarrytown
    Department
    Guest Services
    Position Type
    Regular Full-Time
    # of Openings
    1
    Requisition ID
    2019-7449
  • About Us

    Located only 25 minutes from New York City, Tarrytown House Estate is the perfect escape in the beautiful Historic Hudson Valley. Guests delight in the region's physically pleasant ambience brought about by the neighboring residences and sites in areas such as White Plains and Sleepy Hollow.

     

     

     

    Our charming Westchester hotel features:

    • 26 sprawling acres overlooking the Hudson River
    • Fully-equipped fitness center
    • Indoor and outdoor swimming pools for year-round enjoyment
    • Regulation hard surface tennis & volleyball courts
    • On-call massage therapists
    • Close proximity to historic sites, including Washington Irving's Sunnyside, Lyndhurst Castle, Kykuit Estate, & more

    Description

    The Doorperson is responsible for giving personal assistance to guests and visitors and is the first step in the overall check-in process. The Doorperson greets every new guest and assists with luggage and offers parking needs, and also help in access to transportation, hailing cabs, etc.

     

    ESSENTIAL FUNCTIONS:

     

    As a front-line representative of the Hotel, the Doorperson contributes to the creation of a positive impression of the hotel by exhibiting excellent drive service to all guests and performs duties in a professional and courteous manner.

    The Doorperson will:

    • Contribute to teamwork and harmonious working relationships with co-workers within the hotel to help ensure the highest quality of customer service.
    • Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity, emergencies and from driving in the local community.
    • Ensure that vehicle and guest movement is flowing in safe and efficient manner at all times including drive is running smoothly and the valet ramp is being used to maximize the benefit for all guests of the hotel.
    • Provide excellent service to all customers, striving to exceed their expectation, to ensure continuous improvement of the Hotel's customer focused environment. Exemplify excellent customer service toward guests, visitors and coworkers. Show courtesy, compassion, and respect. Communicate with all guests in a positive and professional manner. Contribute to teamwork and harmonious working relationships.
    • Properly issue valet tickets and collects the revenues due associated with the service provided, if applicable.
    • Be responsible for overall cleanliness of the front drive, and cleaning any areas that need attention.
    • Respond to work station on time, with essential equipment to perform duties.
    • Provide courteous, expedient and quality valet services, while observing safety regulations.
    • Assist customers with luggage and information as needed.
    • Greet incoming guests in a polite and professional manner, assisting by opening vehicle doors.
    • Ensure that all transactions (tickets) are turned in daily
    • Report unauthorized vehicles, accidents or anything unusual to proper management.
    • Be responsible for knowing, understanding and explaining all parking policies and procedures.
    • Demonstrate knowledge of parking policies by accurately answering customers questions.
    • Abide by the company policies and procedures.
    • Demonstrate knowledge of the company's customer service standards and their relationship to each job functions within the parking operations.
    • Responsible for contributing to the overall facility appearance.
    • Provide and maintain a safe environment for guests, visitors and employees by reporting any hazards or unsafe conditions.
    • Assist in litter management, regularly cleaning of valet garage areas.
    • Immediately report observed housekeeping or maintenance issues.
    • Report any extraordinary/unusual activities to management.

    Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotels from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

     

    Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

     

    Upon employment, all employees are required to fully comply with Pyramid Hotels rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

     

    In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel:

     

    • Assist valets with parking of vehicles if needed.
    • Assist in cashiering duties including logs, hanging up keys and doing valet charge checks.
    • Clean and polish carts and other equipment used in the department.
    • Answer the Valet phone and provide information as needed.
    • Maintain an alert and attentive demeanor.
    • Maintain cleanliness of the hotel vehicle by cleaning and washing it when appropriate.
    • Take vehicle for periodic servicing and fueling as required.
    • Other duties as assigned by the supervisor.

    SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

     

    • Ability to understand and follow written and or verbal instructions.
    • Ability to effectively communicate verbally in English.
    • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
    • Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists to identify appropriate customer pick-up and drop off points and street signs.
    • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 100 lbs. continuously throughout shift.
    • Ability to stand, walk and/or sit and continuously perform essential job functions.
    • Sufficient manual dexterity in both hands to be able to load and unload luggage.
    • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

    Requirements

    Experience: No prior experience required.� Prior guest service or other hospitality experience preferred.� Able to operate a vehicle and drive a standard transmission a must.

     

    Licenses or certificates: Valid Driver�s License required.

     

    Grooming: All employees must maintain a neat, clean and well groomed appearance (specific standards available).

     

    Other: Applicants with additional language skills preferred.

     

    Note:��� The hotel functions seven (7) days a week and twenty-four (24) hours per day.� All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

     

    Quality is never an accident.� It is always the result of our conscious effort.� All associates, therefore, are to provide a QUALITY PRODUCT and HOSPITABLE.

    SERVICE the first time.� This guarantees a satisfied guest who will keep returning to the Hotel.

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