SCOPE

Responsible for assisting the servers in providing the highest quality service possible to guests while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation by removing used tableware between courses, clearing and resetting tables after guests leave, assisting servers in delivery of orders to guests table and providing refills as needed.

PRIMARY RESPONSIBILITIES

• Set up and clear tables, stock all service stations and assist food servers with table service to ensure total guest satisfaction.
• Quickly clear dirty table settings and prepare table for resetting.
• Promptly and consistently reset all serviceware as prescribed.
• Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments.
• Serve guests with beverages, breads and butter to begin their dining experience and replenish as necessary.
• Practice "Teamwork" and "Clean as you go" policies.
• Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
• Attend monthly departmental meetings.
• Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotels from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Pyramid Hotels rules and regulations will be subject to disciplinary action, up to and including termination of employment.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

Perform general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards. Folding napkins for all meal periods throughout the day to maintain an adequate supply.

Perform other duties as requested, such as cleaning unexpected spills, or special guest requests, to ensure total guest satisfaction.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Knowledge of the appropriate table settings and serviceware.

Ability to understand verbal English to comprehend basic guest requests.

Ability to understand written English to read any caution or safety notices.

Ability to grasp, lift and/or carry, or otherwise, transport up to 75 lbs. through a crowded room.

Ability to move or push goods on a hand cart/truck weighing a maximum of 200 lbs.

QUALIFICATION STANDARDS

Education:

• Any combination of education, training or experience that provides the required knowledge, skills and abilities.
• High School Graduate preferred.

Experience:

• No prior experience required. Prior hospitality experience preferred.
• Licenses or certificates:
• Valid Food Handlers and Alcohol Server Certification/Card

Grooming:

• All employees must maintain a neat, clean and well groomed appearance (specific standards available).

Other:

The hotel functions seven (7) days a week and twenty-four (24) hours per day.

All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

EEOE/MFV

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