Pyramid Hotel Group

  • Front Desk Manager

    Hotel/Resort Name The Phelps - Residence Inn Cincinnati Downtown
    Posted Date 3 weeks ago(11/15/2019 4:14 PM)
    Location : Company Name
    Winegardner and Hammons Hotel Group
    Front Office
    Position Type
    Regular Full-Time
    # of Openings
    Requisition ID
  • About Us

    There's a reason we were named the #1 hotel in Cincinnati. It's our people. Sure, we have boutique accommodations at Residence Inn Cincinnati Downtown, housed in the historic Phelps Building in the heart of the city. Unique among extended-stay hotels in Cincinnati, we feature a rooftop restaurant and terrace, but that's not what really sets us apart. We were named number one because we're powered by some of the best, most talented individuals in the business. If you're the best, you belong with the best. Come see what a career with us will do for you!


    The Phelps-Residence Inn Cincinnati Downtown is looking for a self-motivated Front Desk Manager. Job duties include but are not limited to…

    • Checking guests in and out of the hotel
    • Answering multiple phone lines
    • Confirming reservations, assigning rooms, and issuing and activating room key.
    • Processing all payment types such as room charges, cash, checks, debit, or credit.
    • Setting up accurate accounts for each guest upon check-in Anticipating sold-out situations and obtaining satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
    • Blocking rooms in the computer and identifying designated requirements and requests
    • Handling cash and ensuring that drop receipts are balanced according to Accounting specifications.
    • Assisting management in training, motivating, and coaching employees
    • Assisting with the valet department-parking and retrieving guest vehicles
    • Reporting accidents, injuries, and unsafe work conditions; completing safety training and certifications.
    • Acting as Manager on Duty
    • Scheduling front desk agents and valet attendants according to business levels
    • Ensuring 100% customer satisfaction with all guest interactions
    • Ensuring high Marriott standards are being met
    • Ensuring that all WHG standards and expectations are being met by all associates on a daily basis
    • Developing and maintaining positive working relationships with others.
    • Performing other duties as deemed necessary



    Applicants must be able to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance. Applicants must have a 2 or 4 year degree. Hotel supervisory experience is required. Applicants must have a good driving record.


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