Pyramid Hotel Group

  • PBX Operator

    Hotel/Resort Name Renaissance Denver Stapleton Hotel
    Posted Date 4 days ago(12/2/2019 5:06 PM)
    Location : Company Name
    Pyramid Hotel Group
    Guest Services
    Position Type
    Regular Full-Time
    # of Openings
    Requisition ID
  • About Us

    The award-winning Denver Renaissance Stapleton Hotel — with 400 rooms, a state-of-the-art EMC center, beautiful rooms and a dazzling public area and lobby bar — is the place to work for hospitality professionals in the Denver, Colorado area! With 30,000 sq. ft. of meeting space we're a destination of choice for business travelers, families, weddings and other special events — and our staff is dedicated to providing that unforgettably wonderful guest experience. You owe it to yourself to find out what a career with the Denver Renaissance Stapleton Hotel and Pyramid Hotel Group can mean for you and your hospitality career. Apply today!


    The Renaissance Denver Stapleton Hotel provides competitive wages and a fun working environment for all employees. We are also very proud to offer the following benefits:

    • 50% discount on RTD Eco bus/light rail pass
    • Free Team Member meals
    • Free covered parking
    • Medical, dental and vision insurance
    • 401(k) and company match offered after 90 days
    • Company paid life insurance
    • Company paid accidental death and dismemberment insurance
    • Short term and long term disability insurance
    • PTO
    • Holiday pay
    • Discounted hotel rooms (Marriott brands and Pyramid Hotel Group Hotels)
    • 20% discount on dining experiences at Marriott hotels
    • Educational reimbursement
    • Cigna health insurance health club and weight loss benefit
    • Bonus program



    The PBX Operator will operate the Hotel switchboard, in an efficient, professional and courteous manner. The smooth functioning of the entire hotel telephone system relies upon the ability of the telephone operators to properly handle all outgoing, incoming and internal telephone communication. The Operator will respond to guest inquiries in regards to Hotel Information, Dining Information, and direct calls as appropriate to the Hotel employees



    The primary responsibilities for the PBX Operator will include but are not limited to:

    • Uses private branch exchange (PBX) switchboard to connect interoffice and house calls
    • Answers, screens, and routes outside and in-house calls, in an efficient manner
    • Keeps record of requests placed by guests and ensures requests are completed
    • Operates radio system to relay in-house messages and information
    • Input wake up calls
    • Places welcome calls to guests
    • Understands and can react to emergency situations and procedures
    • Utilizes PBX and front office computer systems
    • Coordinate emergency communications to the fire and emergency response units when applicable
    • Accepts all messages for in house, expected arrival and function guests and ensures their efficient and timely distribution
    • Reviews daily listings of upcoming hotel events
    • Reports telephone related problems to Front Office Manager.
    • Assists guests with dialing instructions as requested.
    • Processes paperwork as directed during off peak periods.
    • Maintains neat and orderly work area




    In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences:

    • Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment
    • Demonstrated ability to work cohesively with a team
    • Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources
    • Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills
    • Ability to communicate effectively in the English language, both verbally and in writing 


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