Pyramid Hotel Group

Front Desk Agent

Hotel/Resort Name Candlewood Suites East Lansing
Posted Date 3 months ago(10/29/2020 10:38 AM)
Location : Company Name
Pyramid Hotel Group
Location
US-MI-Lansing
Department
Front Office
Position Type
Regular Full-Time
# of Openings
1
Requisition ID
2020-8620

About Us

Pyramid Hotel Group is the manager of this Candlewood Suites Hotel owned by Michigan State University. The 128-suite hotel is attached to MSU's state-of-the-art 96,000-square-foot Executive Education Center, overlooking the MSU-owned 18-hole championship golf course. Hotel guests also have access to the adjacent University Club dining facilities, health club, day care and recreational facilities.

Description

The Candlewood Suites is looking for a Front Desk Agent to join our team!

 

Primary responsibilities include: Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.


Additional responsibilities include:

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
  • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.

Requirements

High school diploma preferred.

Prior hospitality experience preferred.

Ability stand on feet for prolonged periods of time. 

 

All offers are contingent upon the successful completion of a background check and drug test. 

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