Ready to celebrate your next big career win at a level of style and thoughtful accommodations befitting a champion?  Take the next step in your career today and become a member of Pyramid Hotel Group’s CARE culture and outstanding career potential! 

Hotel Eleo at the University of Florida, scheduled to open in April 2020, is one of the newest hotels to join the Pyramid Hotel Group Family. With its contemporary flair, 173 guest rooms, 1,200 square feet of meeting space and signature 3 meal restaurant and bar, it's sure to be one of the best places to work in the Gainesville area. Find out what a career at the Hotel Eleo at the University of Florida with Pyramid Hotel Group can mean for you! 

Duties include completing audits of hotel transactions during evening shifts. Also assists with greeting guests at the fronk desk and processing check-in/out transactions. Ability to work evening and/or overnight shifts, good customer-service and communication skills, attention to detail and flexible work schedule required. Previous night auditing experience a plus!

Primary Responsibilities

Balance and audit for accuracy of all hotel revenues while acting as the overnight Hotel Host.  Associates will be required to perform any other job-related duties assigned by their supervisor.

Essential Job Functions

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues. Balance and audit for accuracy.
• Complete and transmit daily management and accounting reports and supporting documents.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of hotel features/services, rates, packages/promotions, and daily counts.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Meet with Supervisor to review daily assignments and priorities.

Communicate shift pass on to all front office associates at the end of each shift.

• Access all functions of computer system.
• Set up workstation with necessary supplies.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Promote positive guest relations to all individuals approaching the Front Desk.
• Process all guest check-ins.
• Confirm reservation in system and review all noted information.
• For guests without a reservation, sell a room type agreed upon.
• Register guest in the computer and generate a registration card. Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Advice guest of any messages, mail, faxes, etc. received for them. Inform guest of room safe and room key procedures.
• Communicate services and amenities of the hotel to guests.
• Set up accurate accounts for each guest checking in according to their requirements.
• Accommodate room changes.

Document all guest requests, complaints or problems. Document and confirm reservations and cancellations.

• Take record and relay messages accurately, completely and legibly.
• Offer detailed information on the voice mail system to callers and guests wishing to leave message.
• Accept and record wake-up call requests; personally set/log each requested wake up call.
• Present folio to guest and resolves any disputed charges.
• Settle guest accounts, including resolving any late charges, processing check-outs/express check-outs.
• Retrieve guest room key from guest and solicit guest comments on their stay.
• Handle requests for late check-outs.
• Conduct group check-ins/outs.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.
• Adhere to all cashiering procedures, including making change for guests, cashing guests’ personal checks/travelers’ checks.
• Count and secure bank. Balance and drop receipts.
• Complete designated cashier reports.

Ability to assume other duties as assigned by the Assistant General Manager

General Skills/Qualifications

• Must be a service minded individual with a positive attitude who truly enjoys helping others.
• Must be quick on their feet and adept at handling stressful situations seamlessly.
• Must be able to stand for up to 8 hours.
• Must be computer literate.
• Must be able to work a flexible schedule to include nights, weekends, and holidays.
• Must be able to lift and carry at least 50lbs.