Pyramid Hotel Group

Guest Services Representative

Hotel/Resort Name Radisson Hotel Lansing at the Capitol
Posted Date 3 months ago(4/22/2021 2:34 PM)
Location : Company Name
Winegardner and Hammons Hotel Group
Location
US-MI-Lansing
Department
Front Office
Position Type
Regular Full-Time
# of Openings
1
Requisition ID
2021-9364

About Us

Our hotel’s prime location in downtown Lansing, MI offers a direct connection to the Lansing Center, with one of the largest convention and meeting facilities in Michigan. But it's our top tier team of service professionals who make us one of the best hotels in the area. If you're looking to join a growing team of talented individuals, come see exactly what a career at the Radisson Hotel Lansing at the Capitol can do for you!

Description

The Radisson Hotel Lansing at the Capitol, located in the heart of downtown Lansing, is currently seeking a guest services representative to join its front desk team.

 

The guest service representative is responsible for greeting and registering guests, checking guests in and out promptly and courteously, and closing out guest accounts upon completion of their stay.

 

Due to the cyclical nature of the hospitality industry, regular attendance is essential to the successful performance of this position, as well as the ability to work varying non-traditional schedules to reflect the business needs of the hotel.

Requirements

The successful candidate will have a strong customer service background in a fast paced environment.  Demonstrated ability to resolve guest issues and contribute to a high functioning team environment.  Education must include basic math, verbal and written communications skills.  Relevant prior work experience to include customer service, problem resolution, and reception/front desk experience preferred.  Experience with property management systems (like OPERA) is preferred but not required. 

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