Pyramid Hotel Group

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Hotel/Resort Name Colorado Springs Marriott
Posted Date 1 hour ago(5/12/2021 12:41 PM)
Elevate your career to new heights and join our team at the Colorado Springs Marriott. The Colorado Springs Marriott is a beautiful, modern full service 309 room property located in north Colorado Springs with breathtaking views of the Pikes Peak.   We offer our employees the following incredible benefits: - $500 sign on bonus for all new hires hired between now and March 11th ($250 after 3 months of service and another $250 after 6 months of service) - Paid Time Off (PTO) available after 90 days - Unlimited PTO Rollover - PTO Cash Out Option - 7 Paid Holidays - One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry - 401K with employer match - Company Paid Life & AD&D Insurance - Marriott travel discounts POSITION SUMMARY:   The Night Auditor performs the duties of a Front Desk Agent and completes, balances and files night audit reports on the various areas of the hotel (i.e. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information in accordance with cash handling, credit card processing  and accounting policies and procedures.
Location
US-CO-Colorado Springs
Location : Brand
Marriott
Location : Property Name Linked
Colorado Springs Marriott
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Part-Time
Hotel/Resort Name Renaissance Indianapolis North
Posted Date 3 hours ago(5/12/2021 11:20 AM)
Exploring the world doesn’t have to stop when the workday begins. At Renaissance Hotels we know your passion for discovery is more than a hobby, it’s a career.   The Renaissance Indianapolis North Hotel by Marriott is currently hiring:   Lobby Attendant - 3p-11p full time must include weekends and holidays   Lobby Attendant – This person is responsible for maintaining public space including lobby, restrooms, hallways and entrances as well as delivering items requested by guests. Duties include dusting, vacuuming, cleaning bathrooms, spot treating carpet, maintaining cleanliness of pool and gym, and delivering room amenities as requested by guests. - Full time associates are eligible for medical, dental, 401k, and life insurance benefits upon completion of 90 day probationary period. - Quarterly profit sharing, retention bonus and uniforms/cleaning supplies provided!  
Location
US-IN-Carmel
Location : Brand
Marriott - Renaissance
Location : Property Name Linked
Renaissance Indianapolis North
Company Name
Winegardner and Hammons Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Orlando Downtown
Posted Date 4 hours ago(5/12/2021 9:40 AM)
To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: - Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. - Basic mechanical aptitude for operation and repair of hotel equipment. - Skill in the use of related tools (including both hand and electric tools). - Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. - Ability to perform tasks requiring bending, stooping and kneeling. - Ability to push and pull objects or materials weighing up to 200 lbs. - Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. - Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. - Ability to work alone with minimal supervision. - Ability to deal with a number of problems requiring initiative and good judgement. - Ability to move and work throughout the hotel for the duration of the shift.
Location
US-FL-Orlando
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Orlando Downtown
Company Name
Pyramid Hotel Group
Department
Engineering
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Orlando Downtown
Posted Date 4 hours ago(5/12/2021 9:30 AM)
Enjoy this challenging opportunity as a cook serving a high-volume a la carte and buffet breakfast service in a fine dining restaurant.
Location
US-FL-Orlando
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Orlando Downtown
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name Radisson Hotel Lansing at the Capitol
Posted Date 19 hours ago(5/11/2021 7:22 PM)
The Radisson Hotel Lansing at the Capitol, located in the heart of downtown Lansing, is currently seeking an outgoing and enthusiastic individual to join our sales management team.   The Catering Sales Manager will be responsible for the planning, organizing and managing the in house details for groups and catering events.  
Location
US-MI-Lansing
Location : Property Name Linked
Radisson Hotel Lansing at the Capitol
Company Name
Winegardner and Hammons Hotel Group
Department
Sales
Position Type
Regular Full-Time
Hotel/Resort Name Boston Marriott Burlington
Posted Date 20 hours ago(5/11/2021 5:33 PM)
The Accounting Clerk will perform activities to support the Accounting Department. The Accounting Clerk may be required to perform a combination of the following supportive functions: We are seeking an immediate part time Accounting Clerk with potential full-time status. - Perform applicable retained Accounts Receivable, Accounts Payable, General Cashier and General Accounting functions - Respond to guest inquiries, charge inquiries and requests in a timely, friendly, and efficient manner to support continuing effort to deliver outstanding guest service - Ensure hotel billing is processed and sent to clients in a timely fashion - Generate an aging report as directed by the supervisor - Maintain a filing system for direct billing accounts - Participate in monthly credit meeting and give status of accounts - Responsible for ensuring the accuracy of invoices to purchase orders - Responsible for ensuring that all supporting documentation is attached - Responsible for reconciling vendor statements - Responsible for Income Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information. - Perform other duties and responsibilities as assigned or required POSITION REQUIREMENTS Must have a minimum of 2 years' experience, hotel setting strongly preferred. Strong proficiency in Accounts Receivable and Accounts Payable procedures. The ideal candidate will demonstrate effective and professional written and verbal communications and have the ability to effectively perform AR, AP and General Accounting duties.
Location
US-MA-Burlington
Location : Brand
Marriott
Location : Property Name Linked
Boston Marriott Burlington
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Part-Time
Hotel/Resort Name Boston Harbor Hotel
Posted Date 22 hours ago(5/11/2021 4:11 PM)
BOSTON HARBOR HOTEL POSITION DESCRIPTION   Position Title: Security Officer Department: Security Reports to: Director of Security FLSA Designation: NON-EXEMPT   JOB SUMMARY We are seeking a hospitality professional with strengths in safety and security for the position of Security Officer at the Boston Harbor Hotel. This position is responsible for patrolling the hotel premises to maintain order, enforce regulations and ensure observance of applicable laws.   CANDIDATE PROFILE     Experience: Must have at least (1) or more years of experience, with a combination of previous Security experience preferred.   KEY RESPONSIBILTIES The primary responsibilities for the Security Officer include but are not limited to: - Patrolling lobbies, corridors, guest rooms, and other hotel areas, confers with management, interviews guests and employees. - Administrative duties, which will include writing incident reports, logs, accident reports, lost and found reports - Responding to calls for service when needed. - Responsible for all lost and found items for the hotel. - Interrogate persons to detect infringements and investigate disturbances, complaints, thefts, vandalisms, accidents, illness, violations of policies, and any other loss related event. - Patrolling hotel areas to detect/report and/or control fires, unsafe conditions, and missing or inoperative safety equipment. - Responding to, controls, provides and obtaining assistance for victims of accidents and/or illness.  Also reports on such in documentation. - Notifying staff of presence of persons with questionable reputations. - Assisting management and law enforcement officers in emergency situations. - Completing daily logs and incident reports. - Conducting daily key inventories and reports and variances. - Responding to alarm notifications.   JOB QUALIFICATIONS In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences: - Demonstrated ability to work cohesively with a team. - Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills. - Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable. - Must be able to lift up to 30lbs + on a regular and continuous basis. - Thorough knowledge of safety and security procedures.   The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.     
Location
US-MA-Boston
Location : Brand
Independent
Location : Property Name Linked
Boston Harbor Hotel
Company Name
Pyramid Hotel Group
Department
Security
Position Type
Regular Full-Time
Hotel/Resort Name Days Inn by Wyndham Charleston Historic District
Posted Date 22 hours ago(5/11/2021 4:10 PM)
We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls. Must have excellent customer service skills.
Location
US-SC-Charleston
Location : Brand
Wyndham - Days Inn
Location : Property Name Linked
Days Inn by Wyndham Charleston Historic District
Company Name
Pyramid Hotel Group
Department
Engineering
Position Type
Regular Full-Time
Hotel/Resort Name TRYP by Wyndham Maritime Fort Lauderdale
Posted Date 22 hours ago(5/11/2021 3:57 PM)
We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums guests� rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests� needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-FL-Fort Lauderdale
Location : Brand
Wyndham - Tryp
Location : Property Name Linked
TRYP by Wyndham Maritime Fort Lauderdale
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Jacksonville Airport
Posted Date 21 hours ago(5/11/2021 5:17 PM)
The Doubletree by Hiltopn Jacksonville Airport is looking for a high energy experienced bartender. This is a full time position and an opportunity to be creative and have fun while creating an unforgettable experience for our guests. If you are an experienced Bartender looking for an exciting new opportunity this is the place for you.  A full Benefit package and Hilton employee travel program benefits are offered.  
Location
US-FL-Jacksonville
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Jacksonville Airport
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name The StateView Hotel
Posted Date 1 day ago(5/11/2021 11:23 AM)
We have an opening for a full-time Front Office Supervisor. The Front Office Supervisor will - supervise front desk staff - assign and instruct guest service agents in the details of work - use management skills to resolve guest concerns and relocations - handle emergencies - prepare daily forecast of expected arrivals and departures.
Location
US-NC-Raleigh
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The StateView Hotel
Company Name
Winegardner and Hammons Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Residence Inn Boston Woburn
Posted Date 1 day ago(5/11/2021 9:29 AM)
We are currently seeking a full time Breakfast Attendant.  Candidates should possess an outgoing personality and love talking to people.  Will be responsible to greet all guests, service tables and help in the kitchen to prepare our complimentary breakfast buffet.
Location
US-MA-Woburn
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn Boston Woburn
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Part-Time
Hotel/Resort Name Residence Inn Boston Woburn
Posted Date 1 day ago(5/11/2021 9:28 AM)
We are currently seeking a full time Breakfast Attendant.  Candidates should possess an outgoing personality and love talking to people.  Will be responsible to greet all guests, service tables and help in the kitchen to prepare our complimentary breakfast buffet.
Location
US-MA-Woburn
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn Boston Woburn
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Residence Inn Boston Woburn
Posted Date 1 day ago(5/11/2021 9:27 AM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Location
US-MA-Woburn
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn Boston Woburn
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Part-Time
Hotel/Resort Name Residence Inn Boston Woburn
Posted Date 1 day ago(5/11/2021 9:25 AM)
We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls.   Hours: 1130am-8:00pm
Location
US-MA-Woburn
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn Boston Woburn
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Residence Inn Boston Woburn
Posted Date 1 day ago(5/11/2021 9:23 AM)
We're looking for a qualified Laundry Attendant who will assurethe proper washing, drying and storage of laundry to keep linens and clothing up to Pyramid Hotel Groups high standard of quality. The Laundry Attendant will: - Operate washing and drying equipment, load and unload laundry from machines. Measure and administer cleaning agents to laundry according to product specifications. - Monitor feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor. - Empty the laundry chute and prepare loads for washer. - Pre-sort and separate linen by classification and transfer by lifting, carrying or transporting to work stations. - Run folding equipment to fold mats, blankets, towels, bedspreads, etc. - Separate out laundry requiring mending or special stain removal. - Clean empty hampers. - Set the proper drying and cooling times for different types of linen. - Clean up machines and surrounding areas. - Stock linen room with cleaned product. Other responsibilities include (but are not limited to): Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. Assist other positions in department as needed or as directed by immediate supervisor.
Location
US-MA-Woburn
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn Boston Woburn
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Residence Inn Boston Woburn
Posted Date 1 day ago(5/11/2021 9:20 AM)
We are seeking a full-time housekeeper. Candidates should be service minded, energetic and have the ability to work wellin a team environment. Responsibilities include general cleaning of hotel suites, cleaning of some public spaces, and special cleaning projects. Candidates should apply in person.
Location
US-MA-Woburn
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn Boston Woburn
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Residence Inn Boston Woburn
Posted Date 1 day ago(5/11/2021 9:17 AM)
This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while ensuring consistent quality customer service is delivered. Effective supervision of assigned staff to ensure guest satisfaction, positive employee relations and achievement of overall financial results.   The Front Desk Supervisor will:Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly. Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote the Pyramid Hotel Group marketing program. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate. Require standing and continual mobility throughout front office area. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler�s checks and other forms of payment. Convert foreign currency at current posted rates. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for hotel guests as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Other attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance
Location
US-MA-Woburn
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn Boston Woburn
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Orlando Downtown
Posted Date 1 day ago(5/11/2021 9:27 AM)
Responsible for maintaining, setting up, food production and quality control of all meat, fish, fowl, sauces, stocks, seasonings and other food items prepared in the broiler and saute stations, as well as the grill and other stations as needed.    ESSENTIAL FUNCTIONS:   Prepares all hot food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest. Visually inspects, selects and uses only food items ideal for sauteing, in the preparation of all menu items.   Ensures daily production chart is properly filled out to standards.        Checks and controls the proper storage of product (stocks and sauces needing special attention), and portion control size.        Keep all refrigeration, storage and working areas in clean, working condition to comply with Health Department regulations.        Ability to read and perform Use Record Specifications.        Ensure all equipment in working areas is clean and in proper working condition.        Practice Teamwork" and "Clean as you go" policies.        Prepares requisition for supplies and food items for production in the work station. Reads and employs math skills to appropriately prepare items according to recipes
Location
US-FL-Orlando
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Orlando Downtown
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name Residence Inn Boston Woburn
Posted Date 1 day ago(5/11/2021 9:06 AM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion.
Location
US-MA-Woburn
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn Boston Woburn
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time