Pyramid Global Hospitality

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Hotel/Resort Name Boston Harbor Hotel
Posted Date 1 day ago(2/3/2023 12:01 PM)
JOB SUMMARY The Human Resources Manager will offer support through all aspects of Human Resources functions, including but not limited to, recruitment, employee relations, orientation and training classes, process hiring of new employees, assist with benefit enrollment and administration, as well as planning and designing creative all employee meetings and events. This position is responsible for the clerical procedures in the Human Resources office, providing administrative support, and completing special projects.   CANDIDATE PROFILE Education: Bachelor’s degree, preferably specializing in Human Resources, Business Administration, and or related major or equivalent experience is required.   Experience: Must have at least three (3) or more years of related Human Resources experience, with experience in Hospitality preferred.   KEY RESPONSIBILTIES The primary responsibilities for the Human Resources Manager include but are not limited to: - Answer all incoming phone calls to the Human Resources office, utilizing the proper phone etiquette and respond appropriately to requests. - Keeper of the CARE Culture along with the rest of the Human Resources team. - Assist with referring team members to the appropriate internal and external resources. - Fulfill a variety of team member needs, including but not limited to: direct deposit forms, benefit enrollment forms, paid time off requests, address changes, employment verification letters, etc. - Maintain accurate and complete employee files through filing all paperwork in a timely basis. - Manage the pre-employment process for all potential hires: administer drug test, background check and reference checks. - Process all newly hired team members, ensuring completion of all required paperwork, including I-9 paperwork, Federal and State tax forms, personnel information form, etc. - Assist new-hires with name tag and Security procedures, including ID and locker assignments. - Maintain and publish all employee communication throughout the heart of the house, including but not limited to birthday lists, anniversary lists, recognition activities as assigned by CARE Committee, etc. - Maintain accurate I-9 documentation, ensuring all team member documentation is current. - Assist in the recruitment process of new team members by posting positions, prescreening candidates, scheduling interviews and maintaining the recruitment log. - Effectively communicate team member benefit plans, answer team member questions and refer to appropriate sources for benefit assistance. - Assist with data entry into the HRIS system (new hire, benefits, changes, transfers, etc.) - Act as an HRIS liaison, working with the Payroll Manager to ensure systems link correctly and that team member data transmits information effectively. - Work closely with the HRD and AHRD on special projects as needed.   JOB QUALIFICATIONS In addition to performance of key responsibilities, this position may be required to possess a combination of the following skills and experiences: - Requires a working knowledge of Federal and State Laws pertaining to Human Resources - Strong organizational and analytical skills, along with demonstrated ability to multi-task and prioritize in a fast-paced work environment. - Demonstrated ability to work cohesively with a team. - Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources. - Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills. - Ability to communicate effectively in the English language, both verbally and in writing. A second language is desirable. - Must have experience in all Microsoft Office and industry relevant HRIS systems.   The Boston Harbor Hotel is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regards to race, color national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law. 
Location
US-MA-Boston
Location : Brand
Independent
Location : Property Name Linked
Boston Harbor Hotel
Department
Human Resources
Position Type
Regular Full Time
Hotel/Resort Name Spartanburg Marriott
Posted Date 1 day ago(2/3/2023 11:50 AM)
We are looking for a highly motivated, customer focused leader to join our leadership team as Director of Rooms. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.    In collaboration with the General Manager, the Director of Rooms will lead the Rooms Operations team (Front Desk, Bell Services, Concierge, Housekeeping, and Reservations) to provide exceptional service to our guests. This person will maintains established quality standards, lead the training efforts to influence the company culture and the drive to maintain service standards. This position is a member of the Executive Committee, and has influence of long range goals and planning. If you have experience leading a successful Rooms Operations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your Role: - You will oversee the Rooms operations to lead the team in helping guests discover their “Wanderlust” experience - You will be the leader of the Service Culture - You will be involved in the financial performance of the hotel with responsibilities to include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports.  - You will develop and mentor a leadership team - You will ensure proper training materials are in place and used by each department.  Implement coaching, career planning and recognition programs for all associates. - You will lead the team to ensure revenue maximization and accurate forecasting of occupancy. - Participates in Revenue Optimization Committee (ROC) meetings - You will Participate as a member of the Executive Committee - You will lead by example to ensure all guest interactions are handled in a professional manner. - Provide exceptional customer service by being engaging and taking sincere interest - Help to resolve problems and “WOW” guests through recovery when things aren’t quite right - Works closely with the hotel teams to communicate and coordinate the day - Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
Location
US-SC-Spartanburg
Location : Brand
Marriott
Location : Property Name Linked
Spartanburg Marriott
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name Spartanburg Marriott
Posted Date 1 day ago(2/3/2023 11:51 AM)
Come grow with us! Pyramid Global is an international leader in hospitality and a place you can grow your career internally. We offer competitive salaries, bonus potential, 401k, medical, dental, vision, and PTO, along with other benefits. We are people focused with a CARE culture at the center of everything we do.   Reporting to the General Manager, the Assistant General Manager will direct and coordinate activities of the hotel to obtain a positive environment where optimum efficiency and economy of operations maximizes its full potential through a balanced focus on people (employees and guests), product and profit. - Help direct and be the point of contact for all department heads with the exception of the Director of Sales and Marketing and the Director of Human Resources. - Maintain positive relations with staff through teaching, coaching, and continual communication of all items concerning their areas of expertise, individually and as a department as a whole. - Foster a positive employee experience through trust building, open communication, and actively encouraging a positive environment.  - Analyze with each department head their goals identified and the action steps to achieve them within the identified length of time, and offer encouragement along the way.  - Monitor progress on a set schedule and report achievements and problem areas to the General Manager, their effect on profitability and stability of hotel operations. - Ensure a positive guest experience through the quality and safety of the hotel product. - Encourage creative and critical thinking for problem solving while ensuring the brand is maintained. 
Location
US-SC-Spartanburg
Location : Brand
Marriott
Location : Property Name Linked
Spartanburg Marriott
Department
Hotel Operations
Position Type
Regular Full Time
Hotel/Resort Name Spartanburg Marriott
Posted Date 1 day ago(2/3/2023 11:48 AM)
Are you a fast thinking individual that seeks challenges with enthusiasm? Do you have a strong sense of urgency and enjoy a competitive sales arena in the hospitality field? Do you enjoy building relationships and continued people interaction where your flexibility and ability to "think outside of the box" is recognized and appreciated? Are you persuasive by nature, but assertive and adept in securing new clients and insuring you are able to "close the deal"? If the answer is YES, Spartanburg Marriott has an opportunity for you! Job summary: The Group Sales Manager reports to the Director of Sales and is charged with meeting and or exceeding sales goals by providing complete account penetration for their geographically assigned territory by focusing on group business. Essential duties/responsibilities: - Identify new business that fits sales parameters - Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication - Book repeat business - Develop long-term relationships - Participate in pre-convention meetings, training and other sales-related meetings as required - Work with other departments within the resort to provide quality service to customers - Attend trade shows, community events and industry meetings - Research/maintain knowledge of market trends, competition and customers - Preparing correspondence to customers, internal booking reports and client data 
Location
US-SC-Spartanburg
Location : Brand
Marriott
Location : Property Name Linked
Spartanburg Marriott
Department
Sales
Position Type
Regular Full Time
Hotel/Resort Name DoubleTree by Hilton Denver Central Park
Posted Date 1 day ago(2/3/2023 11:47 AM)
Elevate Your Career by joining the DoubleTree Denver Family!    At the DoubleTree Hotel by Hilton Denver Central Park we consistently rise above the competition. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.   We offer all of our employees the following benefits: - Highly competitive wages - Free Parking - Free Ecopass/RTD Pass - Hotel room discounts and travel benefits with the Hilton family of brands as well as Pyramid and Benchmark hotels - 401K Plan with Employer Match Additionally, we offer our full-time employees the following benefits: ·         Paid Time Off (PTO) ·         Unlimited Paid Time Off (PTO) rollover ·         Paid Time Off (PTO) cash out options ·         Comprehensive employee benefit/insurance programs ·         Company paid life and AD&D insurance ·         Tuition reimbursement ·         Paid Time Off with unlimited PTO rollover and PTO cash out options ·         7 Paid Holidays   If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree by Hilton Hotel Denver Central Park with Pyramid Hotel Group can mean for you!     The DoubleTree by Hilton Denver Central Park is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA   To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: - Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. - Basic mechanical aptitude for operation and repair of hotel equipment. - Skill in the use of related tools (including both hand and electric tools). - Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. - Ability to perform tasks requiring bending, stooping and kneeling. - Ability to push and pull objects or materials weighing up to 200 lbs. - Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. - Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. - Ability to work alone with minimal supervision. - Ability to deal with a number of problems requiring initiative and good judgement. - Ability to move and work throughout the hotel for the duration of the shift.
Location
US-CO-Denver
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Denver Central Park
Department
Engineering
Position Type
Regular Full Time
Hotel/Resort Name DoubleTree by Hilton Denver Central Park
Posted Date 1 day ago(2/3/2023 11:48 AM)
Elevate Your Career by joining the DoubleTree Denver Family!    At the DoubleTree Hotel by Hilton Denver Central Park we consistently rise above the competition. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.   We offer all of our employees the following benefits: - Highly competitive wages - Free Parking - Free Ecopass/RTD Pass - Hotel room discounts and travel benefits with the Hilton family of brands as well as Pyramid and Benchmark hotels - 401K Plan with Employer Match Additionally, we offer our full-time employees the following benefits: ·         Paid Time Off (PTO) ·         Unlimited Paid Time Off (PTO) rollover ·         Paid Time Off (PTO) cash out options ·         Comprehensive employee benefit/insurance programs ·         Company paid life and AD&D insurance ·         Tuition reimbursement ·         Paid Time Off with unlimited PTO rollover and PTO cash out options ·         7 Paid Holidays   If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at the DoubleTree by Hilton Hotel Denver Central Park with Pyramid Hotel Group can mean for you!     The DoubleTree by Hilton Denver Central Park is an Equal Opportunity Employer committed to a diverse and inclusive work environment. EOE/AA   To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: - Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. - Basic mechanical aptitude for operation and repair of hotel equipment. - Skill in the use of related tools (including both hand and electric tools). - Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. - Ability to perform tasks requiring bending, stooping and kneeling. - Ability to push and pull objects or materials weighing up to 200 lbs. - Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. - Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. - Ability to work alone with minimal supervision. - Ability to deal with a number of problems requiring initiative and good judgement. - Ability to move and work throughout the hotel for the duration of the shift.
Location
US-CO-Denver
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Denver Central Park
Department
Engineering
Position Type
Regular Full Time
Hotel/Resort Name Hilton Garden Inn Detroit Troy
Posted Date 1 day ago(2/3/2023 11:22 AM)
Pyramid Global Hospitality is looking for Housekeepers who are service minded, energetic, and work well in a team environment to join our team at our prestigious Troy locations!   Pyramid Global Hospitality offers: Paid time off 7 paid holidays Comprehensive benefit packages 401k with company match Room rate discounts All within a culture that cares for its team.   Responsibilities include: - Clean and vacuum guest rooms - Collect soiled linens for laundering, make beds, replenish room supplies and empty trash. - Respond to guest needs - Maintain a clean environment for hotel guests in accordance with the high-quality standards of Pyramid Global Hospitality.
Location
US-MI-Troy
Location : Property Name Linked
Hilton Garden Inn Detroit Troy
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Hilton Garden Inn Detroit Troy
Posted Date 1 day ago(2/3/2023 11:16 AM)
Consider your potential at the Hilton Garden Inn in Troy. We’re looking for a dedicated, hard-working Houseperson to join our team!   The Hilton Garden Inn offers: Paid time off 7 paid holidays Comprehensive benefit packages 401k with company match Room rate discounts All within a culture that cares for its team.   Responsibilities include: - Assisting room attendants. - Responding to guest calls. - Perform other duties as assigned.
Location
US-MI-Troy
Location : Property Name Linked
Hilton Garden Inn Detroit Troy
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Holiday Inn Express Blowing Rock
Posted Date 1 day ago(2/3/2023 10:52 AM)
As Assistant General Manager you’ll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence.    People - Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers    - Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance  - Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently  - Recommend or initiate any HR elated actions where needed   - Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management  Guest Experience - Interact with guests and outside contacts including, , current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members  - Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities   Responsible Business - Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements.  Maintain relations with outside contacts  - Act as public relations representative to raise awareness of hotel and brand in local community  - Drive team member involvement in community organisations, activities and businesses   - Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint  - Perform other duties as assigned. May also serve as manager on duty  Financial - Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability  - Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty  Accountabilities This is the top Maintenance/Engineering job in a hotel, which may include one or more food or beverage outlets, and/or meeting space or catering/convention facilities. May supervise a small maintenance staff.    
Location
US-NC-Blowing Rock
Location : Brand
IHG - Holiday Inn
Location : Property Name Linked
Holiday Inn Express Blowing Rock
Department
Hotel Operations
Position Type
Regular Full Time
Hotel/Resort Name Spartanburg Marriott
Posted Date 1 day ago(2/3/2023 9:26 AM)
The primary purpose of the Sales & Event Service Manager (SESM) at the Spartanburg Marriott is to function as the client liaison with the hotel operations team to execute successful events by detailing group and events sales bookings that maximize revenues and create up-sell opportunities. This is an hourly role. The Sales & Event Service Manager will be tasked with the following duties, responsibilities, and assignments: - Complete, review, and distribute Banquet Event Orders (BEOs). - Offer upgrade options to the client, collect the contracted deposit(s) and obtain their client's signature(s) on the BEOs. - Communicate group details and changes to all hotel departments. Coordinate the client's needs and activities to ensure customer's expectations are met, and the property operates efficiently. - In collaboration with the DOS, conduct pre-convention meetings with client and hotel staff as needed, to ensure each event is positioned to meet the client's expectations, and post-convention meetings to gather feedback to recognize key associates, understand where improvements might be needed, and to inform the client that they will be receiving a satisfaction survey. - Monitor guest room block and blocked event space to ensure group is meeting their contractual obligations. Initiate release of unused guestrooms and event space on cut-off date to allow re-sale of these rooms. - Communicate with the client if there is a risk of attrition charges due to low pickup. - Oversee and administer the payment process to include securing payment of invoices and ensuring the accuracy of the entire process as it relates to clients' payment as stipulated in the sales contract. - Maintain booking activities in Hotel Sales & Catering software system to include documenting accurate communication between the client, hotel staff, and the accounting department. - Assist the Director of Sales & Events with sales duties as needed including but not limited to site tours, selling catering events, etc. - Ensure group clients can make reservations and count on the hotel for accurate and timely billing by completing the following tasks: build group masters in the brand system, set up billing and routing in the brand system, follow up with client on rooming lists and enter the names in the PMS, submit commission payments through the brand commission processing system, issue brand loyalty meeting planner points to the group organizer, review group no shows and work with the front office to determine appropriate next steps, review VIP group reservations and confirm they are blocked in the correct room types. - Participate in the Group Sales Meeting; and - Any and all other duties as required
Location
US-SC-Spartanburg
Location : Brand
Marriott
Location : Property Name Linked
Spartanburg Marriott
Department
Sales
Position Type
Regular Full Time
Hotel/Resort Name Holiday Inn Express Blowing Rock
Posted Date 1 day ago(2/3/2023 9:25 AM)
The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.   We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms.   This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding!   Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper.   Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Keep work cart orderly and properly stocked - Proper utilization of equipment supplies and guest amenities - Thorough cleanliness and sanitation of assigned guest areas - Daily changing and inspection of linens and towels, following the standards set forth in the Green Program - Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found - Respect for guests’ property should always be exercised - Responsible care of equipment - Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms - Remain alert, courteous, and helpful to the guests and co-workers always - Perform other related duties as requested by Floor Supervisor
Location
US-NC-Blowing Rock
Location : Brand
IHG - Holiday Inn
Location : Property Name Linked
Holiday Inn Express Blowing Rock
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Holiday Inn Express Blowing Rock
Posted Date 1 day ago(2/3/2023 9:24 AM)
As Engineering Manager you’ll direct the engineering/maintenance of your hotel and ensure the safety and comfort of hotel guests and team members – making sure all activities are delivered safely and with compliance. Motivating and training your team with the skills to keep hotels always looking their best.    People - Direct daily engineering needs, plan and assign work ensuring you always have the right team in place    - Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance  - Promote teamwork and quality service through daily communication and coordination with other departments.   - Communicate with all hotel department heads to stay informed of maintenance needs and ensure timely responses to requests  Guest Experience - Help guests needs to ensure their satisfaction   - Use a maintenance programme to ensure the hotel is maintained and in service for our guests   Responsible Business - Oversee the physical operations of the hotel, including maintenance and repair and order parts and supplies in a timely and efficient manner while minimising waste and maintaining “green” initiatives   - May be responsible for hotel security to minimise risk of theft, crime and other hazards  - Ad-hoc duties – unexpected moments when we have to pull together to get a task done  Accountabilities This is the top Maintenance/Engineering job in a large, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, high-volume catering and convention facilities, and a large number of VIP and key guests. Supervises a staff of maintenance/engineering tradespersons and contractors. May oversee subordinate managers and supervisors .
Location
US-NC-Blowing Rock
Location : Brand
IHG - Holiday Inn
Location : Property Name Linked
Holiday Inn Express Blowing Rock
Department
Engineering
Position Type
Regular Full Time
Hotel/Resort Name Cambria Hotel Columbia Downtown
Posted Date 1 day ago(2/3/2023 9:22 AM)
The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeeping team has one of the most important roles that take place in a hotel daily. We are looking for individuals with great attention to detail to join our Housekeeping team as a House Attendant. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the public spaces and assisting the room attendants. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding! Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Walk all assigned floors at beginning and end of shift to collect bags, trash, and soiled linen. - Pickup clean linen and refill the par stock of linen on each floor pantry. - Deliver towels, cribs, cots and other items to the guest rooms on requests. - Perform duties of room attendant when necessary. - Refill the par stock of guest amenities and supplies on each floor pantry. - Help the room attendants with the heavy lifting when super cleaning / spring cleaning of rooms. - Clean all public areas in the prescribed manner while following department standard operating procedures. - Remove soiled linen and trash from all service areas and take to appropriate locations in the prescribed manner. - Always respond in a friendly, helpful manner to guests and other team members.
Location
US-SC-Columbia
Location : Property Name Linked
Cambria Hotel Columbia Downtown
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name Cambria Hotel Columbia Downtown
Posted Date 1 day ago(2/3/2023 9:21 AM)
The cleanliness of a hotel is one of the main reasons that keep our guests returning to and recommending our hotels to friends and family. It goes without saying that hotel housekeepers have one of the most important roles that take place in a hotel daily.   We are looking for individuals with great attention to detail to join our Housekeeping team. The ideal candidate creates a memorable experience for our guests through their attention to detail and care they take in preparing and maintaining the guest rooms. This role truly is the “Heart of the House” and provides key services for our guests to truly relax and enjoy their stay.  A great housekeeping team can make a guest stay go from OK to Outstanding!   Experienced housekeepers who excel in their roles have the possibility of growing into supervisory or management positions such as Housekeeping Supervisors, or Managers and even Executive Housekeeper. Are you ready to start a rewarding career, where you can Be the Difference in our guests stay and you can make a difference in your career, then look no further then Benchmark Hospitality. Your Role: - Engage with guests to ensure their stay is going well - Work as a team to accomplish the goal of resort/hotel cleanliness - Keep work cart orderly and properly stocked - Proper utilization of equipment supplies and guest amenities - Thorough cleanliness and sanitation of assigned guest areas - Daily changing and inspection of linens and towels, following the standards set forth in the Green Program - Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found - Respect for guests’ property should always be exercised - Responsible care of equipment - Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms - Remain alert, courteous, and helpful to the guests and co-workers always - Perform other related duties as requested by Floor Supervisor
Location
US-SC-Columbia
Location : Property Name Linked
Cambria Hotel Columbia Downtown
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name La Quinta Resort & Club
Posted Date 2 days ago(2/2/2023 7:22 PM)
  Starting Hourly Wage:  $20.00 The Housekeeping Supervisor provides overall support to the operations of the housekeeping department. Duties include: - Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas. - Inspect guest rooms, public areas, & heart of the house for cleanliness. - Train, motivate, coach, counsel, & discipline staff members. - Maintain a regularly scheduled cleaning program. - Prepare weekly schedule. - Maintain supply and linen inventories. - Update room statuses in the computer. - Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
Location
US-CA-La Quinta
Location : Brand
Hilton
Location : Property Name Linked
La Quinta Resort & Club
Department
Housekeeping
Position Type
Regular Full Time
Hotel/Resort Name DoubleTree by Hilton Jacksonville Airport
Posted Date 2 days ago(2/2/2023 7:09 PM)
Let your Engineering career take off with us!       We're looking for a capable, committed Maintenance Technician who will play an important role in keeping our hotel functioning to the high quality standards of the Pyramid Hotel Group.   The Maintenance Technician will: - meet service quality standards that affect guest satisfaction; - respond to guest questions or problems in a timely professional manner - perform general repairs and assigned maintenance duties in a satisfactory and timely manner - respond to complaints or problems from guests or other departments in a timely manner - be responsible for maintaining the upkeep, rehabilitation, and maintenance of the entire hotel facility, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs To quality, you must have previous engineering experience.   Here are some perks you can enjoy when joining our team: - Competitive wages - Paid time off and 7 paid holidays - Healthcare: Medical/Dental/Vision - Employer paid life insurance policy - 401 (k) with portion company match* - Short Term Disability - Quarterly Bonus - Global Hotel Discounts at Hilton hotels and resorts.
Location
US-FL-Jacksonville
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Jacksonville Airport
Department
Engineering
Position Type
Regular Full Time
Hotel/Resort Name DoubleTree by Hilton Jacksonville Airport
Posted Date 2 days ago(2/2/2023 7:08 PM)
Let your career take off with us!       JOB SUMMARY   The ideal candidate will be responsible for the hiring, training and directing of restaurant and starbucks staff in servicing all the food & beverage. Directs and motivates team while assisting in providing high quality service to ensure an extraordinary dining experience and repeat business.     Here are some perks you can enjoy when joining our team: - Competitive wages - Paid time off and 7 paid holidays - Healthcare: Medical/Dental/Vision - Employer paid life insurance (1x annual salary) - 401 (k) with portion company match* - Short Term Disability - Annual Bonus - Global Hotel Discounts at Hilton hotels and resorts.    
Location
US-FL-Jacksonville
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Jacksonville Airport
Department
Food & Beverage
Position Type
Regular Full Time
Hotel/Resort Name Hyatt Regency Houston West
Posted Date 1 day ago(2/3/2023 9:25 AM)
We are looking for a highly motivated, creative, customer focused leader to join our team as Conference Services Manager. To be successful in this role, this individual must be self-motivated, demonstrate a thorough knowledge of event execution, food and beverage and space optimization to drive conference revenue.. This individual will work closely with the conference services team with a hands-on approach providing exceptional support and customer service to hotel and conference center guests and meeting planners.   If you have experience in planning and executing events at high volume conference center operations, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.   Your role: - Is responsible for the achievement of budgeted banquet revenue inclusive of food, beverage, room rental, audio visual and misc. revenue. - Works closely with leadership to ensure group food and beverage contribution is in alignment with budgeted expectations - Provides daily direction and leadership to the conference service operations team. - Participates in daily, weekly, and monthly meetings as required. - Works with the Banquet Manager to ensure all space is set up as per Event order. - Ensures the setup of all conference rooms, ballrooms and pre-function space to include tables, chairs, audio-visual technology, pens, pads, waters, and food and beverage stations per the direction of the banquet event order - Ensures conference guests get proper support and setup from banquet operations staff. - Partners with vendors and external contractors to schedule setup of outside equipment for events in partnership with Banquet Manager. - Makes sure conference service operations team follows all safety procedures in respect to the opening and closing of conference and banquet space each day. - Partner with the operation team in providing service to straighten and tidy up conference space in use during scheduled lunches and guests break sessions. - Completes additional task that may be assigned by senior management.
Location
US-TX-Houston
Location : Brand
Hyatt
Location : Property Name Linked
Hyatt Regency Houston West
Department
Sales
Position Type
Regular Full Time
Hotel/Resort Name Cambria Hotel Nashville Downtown
Posted Date 2 days ago(2/2/2023 4:39 PM)
- Provides the highest quality of service to the customer at all times. - Supervises and coordinates the activities of the front desk staff. - Interprets company policies and provides a safe working environment by ensuring compliance with safety programs. - Monitors and ensures compliance with all Pyramid Global Hotel Group policies and procedures. - Ensures adherence to the Employee Conduct Policy. - Interviews applicants in accordance to Gallup Orients and trains new employees.  Conducts ongoing training of all front desk employees to increase job knowledge and skill level. - Coaches and counsels employees to encourage positive behaviors and correct negative behaviors. - Conducts a monthly department meeting to review new procedures and solicits input from all employees. - Promotes teamwork and employee morale. - Interprets job specifications to front desk staff and assigns duties. - Analyzes and resolves work problems or assist employees to in solving work problems. - Monitors front desk uniform standards. - Initiates or suggests plans to motivate employees to achieve work-related goals. - Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures. - After service training, assists in ensuring staff continues to learn the importance of excellent service. - Submits weekly payroll as required. Monitors punch edits daily and ensures miss punches are completed.  Monitors punches to ensure proper 30 minute lunch breaks are taken. - Ensures that all employees are adhering to front desk credit policies and procedures to minimize bad debts and rebates. - Acts as Manager on Duty and is responsible for the hotel operation when necessary. - Ensures that the front desk area is maintained in a clean and orderly manner and daily METS cleaning is completed. - Maintains and improves guest service and monitors Gxi to ensure all problems are recorded and this information is monitored daily. - Completes shift end and period end tasks, proper billing of movies and refunds submitted. All invoices are submitted and coded correctly. - Maintains adequate levels of front office supplies and placed orders. PO is submitted for approval of purchase and recorded in the checkbook.  Computes productivity index daily, monitors overtime (overtime should be approved by management). - Handles any guest problem or complaint in a professional and hospitable manner. - Ensures that every effort is made to attain the best possible average rate and room occupancy. - Ensures that the hotel is balanced daily and that discrepancies are communicated to Management and Bookkeeping. Checks to be sure counts are accurate and that proper departments are notified of selling status. - Checks the credit report daily, reviews the hold bucket, hold valet, and all city ledger account daily. - Sets up controls (i.e., overtime safety deposit boxes, master keys, bank, etc.) and audits them on a timely basis to ensure the accuracy and completeness of all work handled by the front desk. - Monitors and critiques adherence to the established budget. - Has sound knowledge of all emergency procedures. - Has a working knowledge of the maintenance and operating procedures of all departmental equipment. - Has a thorough knowledge of property management system and downtime procedures. - Coordinates preparation of the weekly forecast and weekly work schedule. Posts by Wednesday of each week. - Reviews the A.M. discrepancy reports daily and takes necessary steps to resolve and eliminate the discrepancies. - Keeps PMS reports current. - Conducts a key inventory on a daily basis. Monitors key controls. - Communicates effectively with staff and with other departments. - Wears proper uniform and name tag at all times in accordance with the Standards of Personal Appearance. - Performs Manager on Duty activities as needed. - Practices safety standards at all times. - Is able to move items weighing up to 30 pounds. - Adheres to all work rules, procedures and policies established by the company, including but not limited to, those contained in the Employee Handbook. - Performs all other duties deemed necessary by management.
Location
US-TN-Nashville
Location : Property Name Linked
Cambria Hotel Nashville Downtown
Department
Front Office
Position Type
Regular Full Time
Hotel/Resort Name Hilton Garden Inn Phoenix Airport North
Posted Date 2 days ago(2/2/2023 12:59 PM)
This position is Full -Time / Server -Bartender. $10.85 hourly plus Tips   JOB OVERVIEW:  To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge.  ESSENTIAL JOB FUNCTIONS:. - Maintains proper and adequate set-up of the bar on a daily basis. - Requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet  - Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality.  - Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control.  - Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.  - Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.  - Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys.  - Locks up and stores all beverage, food and other equipment items, deposits cash drops and secures bank.  - Comply with attendance rules and be available to work on a regular basis.  - Perform any other job related duties as assigned. 
Location
US-AZ-Phoenix
Location : Brand
Hilton - Hilton Garden Inn
Location : Property Name Linked
Hilton Garden Inn Phoenix Airport North
Department
Food & Beverage
Position Type
Regular Full Time