Pyramid Hotel Group

Job Openings

Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 2 of 35

Hotel/Resort Name AC Hotel Cincinnati Downtown at The Banks
Posted Date 4 days ago(9/16/2021 2:47 PM)
Greets and registers guests, provides prompt and courteous service to those staying at the AC Hotel at the Banks. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment.  - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.   SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Fosse systems is a plus but not required. 
Location
US-OH-Cincinnati
Location : Property Name Linked
AC Hotel Cincinnati Downtown at The Banks
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Renaissance Newport Beach Hotel
Posted Date 4 days ago(9/15/2021 8:33 PM)
From $21.00 an hour/Fulltime   To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: - Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. - Basic mechanical aptitude for operation and repair of hotel equipment. - Skill in the use of related tools (including both hand and electric tools). - Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. - Ability to perform tasks requiring bending, stooping and kneeling. - Ability to push and pull objects or materials weighing up to 200 lbs. - Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. - Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. - Ability to work alone with minimal supervision. - Ability to deal with a number of problems requiring initiative and good judgement. - Ability to move and work throughout the hotel for the duration of the shift.
Location
US-CA-Newport Beach
Location : Brand
Marriott - Renaissance
Location : Property Name Linked
Renaissance Newport Beach Hotel
Company Name
Pyramid Hotel Group
Department
Engineering
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 days ago(9/15/2021 8:20 PM)
We are seeking a passionate hospitality professional; strengths in service, thorough knowledge of the Banquets experience, and exceptional Beyond compare service attitude, for the position of Banquets Manager at the Hilton Philadelphia at Penn’s Landing. The Banquet Manager will supervise the execution of Banquet Event Orders, according to Catering instructions, client preferences and established hotel service standards.   The primary responsibilities for the Banquet Manager will include but are not limited to: - Assist the Banquets Management Team with directing the day-to-day activities and assignments of the Banquets Staff. - Oversee the Banquet Service team, in the execution of their duties and adherence to the Hilton standards of service. - Provide guidance, instruction, and follow-up with Banquet Houseperson staff particularly as it relates to the care and maintenance of the facility and equipment. - Accurately execute all policies with improvement to quality, service and operations. - Inspects all function rooms prior to service, to ensure room is maintained, and reports any discrepancies to Engineering. - Engage in ongoing development of Banquet staff while holding the team accountable for performance and maintaining standards. - Provide guidance, instruction and follow-up with banquet house men staff particularly as it relates to the care and maintenance of the facility and equipment. - Communicate as necessary with clients to ensure full guest satisfaction. - Actively participate in all meetings, which must be attended for communication: BEO Meeting, F&B Meeting, and any other meetings which pertain to the Banquets Department.  - Monitor team member’s work with a detailed eye in an organized fashion to ensure timeliness, adherence to standards and accuracy.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Banquets
Position Type
Regular Full-Time
Hotel/Resort Name The Residence Inn by Marriott Berkeley
Posted Date 4 days ago(9/15/2021 7:54 PM)
Coming Soon!   Join the Brand-New Residence Inn by Marriott Berkeley!   Berkeley’s newest hotel destination, The Residence Inn by Marriott Berkeley, will offer guests contemporary accommodations with fully equipped kitchens, separate living spaces and thoughtful modern amenities. Located in the heart of Downtown Berkeley, this 17 story property with 331 suites will feature over 15,000 square feet of flexible meeting and event space and a rooftop restaurant and bar with expansive and inspiring views of the city.   We are looking for fun, passionate, service-oriented employees to join our opening team for this beautiful brand-new property!   The Residence Inn by Marriott Berkeley will embrace our employees through a culture of care, focused on giving respect, offering support and providing rewards.   We offer our employees the following benefits: - Sign On Bonus! - Free AC Transit Passes! - Free Employee Meal Plan! - Quarterly Bonus Program! - Comprehensive employee benefit/insurance programs! - Company Paid Life & AD&D Insurance! - 401K with Employer Match! - Paid Time Off! - Tuition Reimbursement! - Holiday Pay! - Travel Discounts with Marriott brand & Pyramid Hotel Group properties!   At this time, we are seeking full time Dishwashers/Stewards.   Responsibilities Include:   - Maintain kitchen work areas, equipment, and utensils in a clean and orderly manner. - Sweep and mop floors; wash dishes, worktable, walls, vent hoods. - Empty trash. - Support the culinary team. - Other duties as required/assigned. ***Local residents are encouraged to apply***
Location
US-CA-Berkeley
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
The Residence Inn by Marriott Berkeley
Company Name
Pyramid Hotel Group
Department
Stewarding
Position Type
Regular Full-Time
Hotel/Resort Name The Residence Inn by Marriott Berkeley
Posted Date 4 days ago(9/15/2021 7:54 PM)
Coming Soon!   Join the Brand-New Residence Inn by Marriott Berkeley!   Berkeley’s newest hotel destination, The Residence Inn by Marriott Berkeley, will offer guests contemporary accommodations with fully equipped kitchens, separate living spaces and thoughtful modern amenities. Located in the heart of Downtown Berkeley, this 17 story property with 331 suites will feature over 15,000 square feet of flexible meeting and event space and a rooftop restaurant and bar with expansive and inspiring views of the city.   We are looking for fun, passionate, service-oriented employees to join our opening team for this beautiful brand-new property!   The Residence Inn by Marriott Berkeley will embrace our employees through a culture of care, focused on giving respect, offering support and providing rewards.   We offer our employees the following benefits: - Sign On Bonus! - Free AC Transit Passes! - Free Employee Meal Plan! - Quarterly Bonus Program! - Comprehensive employee benefit/insurance programs! - Company Paid Life & AD&D Insurance! - 401K with Employer Match! - Paid Time Off! - Tuition Reimbursement! - Holiday Pay! - Travel Discounts with Marriott brand & Pyramid Hotel Group properties!   At this time, we are seeking a full time Cooks.   Responsibilities Include: - Responsible for maintaining, setting up, food production and quality control of food items prepared. - Prepares food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest. - Visually inspects, selects and uses only food items that meet standards, in the preparation of all menu items. - Ensure guest satisfaction by preparing food to the specifications noted and when applicable when guest is not satisfied to rectify the situation by mkaing it right for the guest. - Checks and controls the proper storage of product and proper portion control size.  - Keep all refrigeration, storage and working areas in clean, working condition to comply with Health Department regulations.        - Ensure all equipment in working areas is clean and in proper working condition. - Practice Teamwork" and "Clean as you go" policies.     - Prepares requisition for supplies and food items for production in the work station. - Reads and employs math skills to appropriately prepare items according to recipes - Other duties as required/assigned.   ***Local residents are encouraged to apply***
Location
US-CA-Berkeley
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
The Residence Inn by Marriott Berkeley
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name The Residence Inn by Marriott Berkeley
Posted Date 4 days ago(9/15/2021 7:50 PM)
Coming Soon!   Join the Brand-New Residence Inn by Marriott Berkeley!   Berkeley’s newest hotel destination, The Residence Inn by Marriott Berkeley, will offer guests contemporary accommodations with fully equipped kitchens, separate living spaces and thoughtful modern amenities. Located in the heart of Downtown Berkeley, this 17 story property with 331 suites will feature over 15,000 square feet of flexible meeting and event space and a rooftop restaurant and bar with expansive and inspiring views of the city.   We are looking for fun, passionate, service-oriented employees to join our opening team for this beautiful brand-new property!   The Residence Inn by Marriott Berkeley will embrace our employees through a culture of care, focused on giving respect, offering support and providing rewards.   We offer our employees the following benefits: - Sign On Bonus! - Free AC Transit Passes! - Free Employee Meal Plan! - Quarterly Bonus Program! - Comprehensive employee benefit/insurance programs! - Company Paid Life & AD&D Insurance! - 401K with Employer Match! - Paid Time Off! - Tuition Reimbursement! - Holiday Pay! - Travel Discounts with Marriott brand & Pyramid Hotel Group properties! At this time, we are seeking a full time Housekeeping Lobby/Public Area Attendant.   Responsibilities Include: - Cleaning public areas around the hotel - Vacuuming - Mopping floors - Cleaning public restrooms - Replenishing supplies and items as needed - Emptying trash - Responding to guest requests and needs - Maintaining a clean environment - Practicing a high attention to detail - Other duties as required/assigned ***Local residents are encouraged to apply***
Location
US-CA-Berkeley
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
The Residence Inn by Marriott Berkeley
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 days ago(9/15/2021 5:14 PM)
We have an opening for a Front Office Supervisor to fulfill the crucial role of effective and smooth running of Front Office organization, maintaining customer satisfaction and problem resolutions in an efficient and professional manner.  Responsibilities of the Front Office Supervisor include but are not limited to: - To give a warm welcome to all the guests, especially the VIP's and to provide them with the best possible guest service. - Monitor and review the checklist of all the arrivals and departures. - Use management skills to resolve guest concerns and relocations. - Supervise the operations of the Front Office to ensure an optimal level of service and hospitality is provided to the guests. - Maintain an environment where guest service agents have everything they need to do their job proficiently and take care of customers appropriately. - Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. - To overview and ensure the smooth operation of all the activities of the front office.
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Philadelphia at Penn's Landing
Posted Date 4 days ago(9/15/2021 5:12 PM)
The Room Attendant is responsible for cleaning guest rooms and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service.  Specifically, the Room Attendant is responsible for performing the following tasks to the highest standards: - Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting and vacuuming - Change and replenish bed linens, towels and guest amenities, as needed - Perform deep cleaning tasks, as needed - Stock, maintain and transport housekeeping supply cart on a daily basis - Dispose of trash and recyclables - Respond to special guest requests in a timely, friendly and efficient manner - Perform guest turn down service, as needed
Location
US-PA-Philadelphia
Location : Brand
Hilton
Location : Property Name Linked
Hilton Philadelphia at Penn's Landing
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name The StateView Hotel
Posted Date 4 days ago(9/15/2021 6:01 PM)
To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: - Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. - Basic mechanical aptitude for operation and repair of hotel equipment. - Skill in the use of related tools (including both hand and electric tools). - Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. - Ability to perform tasks requiring bending, stooping and kneeling. - Ability to push and pull objects or materials weighing up to 200 lbs. - Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. - Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. - Ability to work alone with minimal supervision. - Ability to deal with a number of problems requiring initiative and good judgement. - Ability to move and work throughout the hotel for the duration of the shift.
Location
US-NC-Raleigh
Location : Brand
Marriott - Autograph Collection
Location : Property Name Linked
The StateView Hotel
Company Name
Pyramid Hotel Group
Department
Engineering
Position Type
Regular Full-Time
Hotel/Resort Name JetBlue Lodge
Posted Date 4 days ago(9/15/2021 3:46 PM)
The Lodge at JetBlue managed by Pyramid Hotel Group is seeking an experienced Night Auditor for our very busy hotel.     Must be able to work 11 pm - 7 am, and weekends.  Previous night auditor experience preferred.  
Location
US-FL-Orlando
Location : Property Name Linked
JetBlue Lodge
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Full-Time
Hotel/Resort Name Boston Marriott Burlington
Posted Date 4 days ago(9/15/2021 3:44 PM)
POSITION PURPOSE: Set up of Banquet Room and serve food and/or beverages in a friendly, courteous and professional manner according to Pyramid Hotels' high standards of quality. ESSENTIAL FUNCTIONS: Set up banquet room as instructed by Banquet Captain to include linen, serviceware and glassware. Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. Greet guests and respond to requests in a friendly and courteous manner. Serve the food and/or beverage in the order and to the expectation of the Banquet Captain to ensure consistency in the order throughout the banquet. Promptly bus dishes as guests complete each course and/or meal at the end of the meal or function. Replenish beverages as necessary, and check with guests for overall satisfaction. Practice Teamwork" and "Clean as you go" policies. Once banquet is complete reset banquet room according to Captain's specifications to ensure the readiness of the room for the following function as well as sanitation of banquet areas. Mandatory attendance for monthly departmental meetings. Other: Regular attendance in conformance with the standards
Location
US-MA-Burlington
Location : Brand
Marriott
Location : Property Name Linked
Boston Marriott Burlington
Company Name
Pyramid Hotel Group
Department
Banquets
Position Type
On-Call
Hotel/Resort Name Sheraton Denver West Hotel
Posted Date 5 days ago(9/15/2021 1:54 PM)
The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered. The Front Desk Supervisor will: - Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate via Lightspeed property management system - Obtain ID’s and payment from guests in the form of cash, gift certificate or credit cards, establishing credit limits as dictated by set policies/procedures. - Count and maintain an accurate house bank on a daily basis. - Promptly answer the telephone using positive and clear English language. - Accommodate all guest requests, resolve guest problems and needs in a timely and efficient manner utilizing empowerment program to immediately rectify guest concerns and complaints. - Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. - Supervise and lead all front office staff continuously to ensure all policies and procedures are adhered to and achieved. - Communicate effectively both verbally and in writing to provide clear direction to staff. - Monitor lobby traffic and make staffing adjustments accordingly. - Promote teamwork between co-workers, managers and other departments through active participation and listening. Ensure and participate in daily ops meetings. - Communicate on a daily basis with the previous and forthcoming guest service agents and managers. - Perform Manager on Duty shifts as scheduled, monitor the hotels business levels and service in the absence of the General Manager and Front Office Manager. - Schedule and monitor breaks for all staff in the front office. - Assist in training and leading all new hires to achieve a successful transition of new staff to their current positions. - Monitor lobby traffic and make staffing adjustments accordingly. - Require standing and continual mobility throughout front office area. - Post all guest charges and adjustments accurately, complete appropriate vouchers and balance accounting paperwork immediately following the conclusion of your shift, providing an accurate audit of shift transactions. - Cancel, modify and take reservations as the need arises or when the reservations office is closed, providing an accurate audit of shift transactions. - Retrieve mail, small packages and facsimiles for hotel guests as requested. - Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees. - Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. - Other duties as assigned by Front Desk Manager and or General Manager.   Starting pay: $19/hr
Location
US-CO-Lakewood
Location : Brand
Marriott - Sheraton
Location : Property Name Linked
Sheraton Denver West Hotel
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Sheraton Denver West Hotel
Posted Date 5 days ago(9/15/2021 1:45 PM)
- Maintains accounts payable files. - Reconciles statements to invoices. - Prepares and processes all invoices for payment through central accounting. - Manages vendor relations via telephone. - Audits the daily work from credit card billings. - Processes travel agent commission checks. - Checks the night audit commission report for discrepancies. - Balances and issues payments to the manager's accounts. - Balances and issues payments to the liquor accounts. - Posts payments and credits to accounts. - Reconciles and controls customer accounts. - Reports daily balance of accounts receivable to Controller. - Maintains account files.           - Implements credit and cash policies and procedures, and processes and approves direct billings. - Processes and mails account statements on a daily basis. - Processes credit card charge-backs and returned checks, and resolve guest-billing problems. - Manages the collection procedures. - Prepares and submits monthly aging reports. - Performs other related duties as assigned by the Controller or General Manager. - Exercises the hotel's policies and procedures in accordance with the above points.  Benefits and Pay We believe our employees are our most valuable resource. Benefits offered by the company include, but may not be limited to:   - Medical, Vision, Dental & Life Insurance - Discounts at Marriott Properties - 401K with Company match - Free parking - Competitive Pay - Opportunities for advancing skills and knowledge through training and development - Sick-time and paid holidays - Free employee daily meal   Starting Pay: $20-21/hr commensurate with experience   The Sheraton Denver West Hotel is an Equal Opportunity Employer committed to a diverse and inclusive work environment.  
Location
US-CO-Lakewood
Location : Brand
Marriott - Sheraton
Location : Property Name Linked
Sheraton Denver West Hotel
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Full-Time
Hotel/Resort Name Spartanburg Marriott
Posted Date 5 days ago(9/15/2021 12:47 PM)
The Spartanburg Marriott is hiring for a Part Time, 3p-11p Front Desk Agent.  A Front Desk Agent greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.   SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 
Location
US-SC-Spartanburg
Location : Brand
Marriott
Location : Property Name Linked
Spartanburg Marriott
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Part-Time
Hotel/Resort Name Spartanburg Marriott
Posted Date 5 days ago(9/15/2021 12:43 PM)
The Spartanburg Marriott has a new opeing for a Full Time, 7am - 3pm Front Desk Supervisor.  The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.   The Front Desk Supervisor will:Communicate effectively both verbally and in writing to provide clear direction to staff. Monitor lobby traffic and make staffing adjustments accordingly. Greet guests immediately with a friendly and sincere welcome. Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote the Pyramid Hotel Group marketing program. Make appropriate selection of rooms based on guest needs. Non-verbally confirm the room number and rate. Require standing and continual mobility throughout front office area. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler's checks and other forms of payment. Convert foreign currency at current posted rates. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. Promptly answer the telephone using positive and clear English language. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for hotel guests as requested. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Other attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance.
Location
US-SC-Spartanburg
Location : Brand
Marriott
Location : Property Name Linked
Spartanburg Marriott
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Tallahassee
Posted Date 5 days ago(9/15/2021 12:26 PM)
The Doubltree by Hilton Tallahasse is under new management and seeking an accounts receivable clerk to join our team! Hilton experiance is a must. Monday through Friday position. Pyramid Hotel Group is known to treat their employees as family and we are ready to continue to grow it!
Location
US-FL-Tallahassee
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Tallahassee
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Raleigh North Hills
Posted Date 5 days ago(9/15/2021 11:06 AM)
Position Summary:                                                                                                       To solicit, confirm and detail profitable Catering business for the Hilton Raleigh North Hills in assigned market areas while ensuring that guests receive excellent service resulting in repeat business and referrals.   Responsibilities: - Solicit business for assigned catering markets.  Take incoming catering inquires for assigned markets.  Follow through on all leads generated through a variety of sources, including networking events, fellow Sales and Catering Team Members and client referrals. - Team up with fellow Sales and Catering Managers to conduct outside sales calls.  Turn over leads received outside of your market to the appropriate Sales or Catering Manager. - Meet or exceed personal solicitation and maintenance contact goals weekly.  Track all contact activities in Delphi. - Maintain accurate account information on assigned market segment. - Correspond with clients in a timely and professional manner.  Create accurate, detailed contracts and review them with clients to serve as written confirmation for clients and information for in-house operations.  Ensure that any changes made to contracts are in writing and signed by the client and hotel management. - Follow all Sales and Catering policies and procedures.  These include: - Follow set guidelines for length of time to hold tentative and prospective business - Obtain signed contracts and addendums to contracts - Generate contracts in a timely fashion so as to meet all required deadlines - Establish appropriate credit procedures at time of original booking and follow-up to ensure the information is received and submitted to accounting.  Coordinate follow-up on any client billing concerns with accounting and client as needed. - Detail all Catering business personally booked and remain in contact with meeting planners throughout the sales and detailing process.  Ask all appropriate questions and create BEOs within Company policies and standards, including all necessary details needed to host a successful function.  If necessary for the group, create and distribute Resumes at least 10 days prior to function start date.  Schedule and organize pre-convention meetings if necessary for the group. - Work closely with the Executive Chef to plan client menus, especially when customization is needed to fully satisfy the client. - Secure payment for all events.  Forward credit card authorizations and direct bill requests to Accounting for approval.  Inform Director of Sales and Director of Catering in the event of undetermined or unsuccessful payment. - Ensure that all BEOs and changes are signed by the client. - Meet with onsite contacts at the start of their functions.  Introduce contacts to key operational Team Members, and assist in leading and directing the banquet staff as needed throughout their events. - Follow up with clients upon completion of their functions to gauge satisfaction, address concerns, solicit future business and solidify the relationship. - Conduct site tours for prospective clients. Work with Operations departments to ensure that guest rooms and meeting space are suitable and ready for site tours.  Work with the Executive Chef and Banquet Team to ensure that taste testing appointments are successful and present our food and services in the best possible light. - Utilize budgeted funds to entertain clients and purchase items such as client appreciation or solicitation gifts.   Follow set procedures for check requests and purchase orders. - Prepare a personal action calendar annually.  Work the action calendar throughout the year to achieve all goals outlined. - Stay aware of industry trends by reviewing trade publications, shopping local competitors and attending networking functions. - Familiarize yourself with all Hilton marketing programs.  Promote Hilton programs whenever appropriate. - Attend hotel meetings to include the weekly staff meeting, twice-monthly departmental meetings and assigned preconvention meetings. - Promote teamwork and remain flexible in the work environment.  Assist Team Members whenever necessary.  Promote a positive work environment where everyone’s ideas are valued and considered. - Maintain a positive image on behalf of the hotel while at work and in the Community.  Follow all Hilton Raleigh North Hills policies and procedures. - Perform other duties as assigned by the Director of Catering.
Location
US-NC-Raleigh
Location : Brand
Hilton
Location : Property Name Linked
Hilton Raleigh North Hills
Company Name
Pyramid Hotel Group
Department
Sales
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Raleigh North Hills
Posted Date 5 days ago(9/15/2021 11:05 AM)
Position Summary: To solicit and confirm profitable business for the Hilton Raleigh North Hills in assigned market areas while ensuring that groups receive excellent service resulting in repeat business and referrals.   Responsibilities: - Solicit new business in market area through our account base, the Greater Raleigh Convention and Visitor’s Bureau, Hilton leads, trade shows, publications and contacts generated through various sources.  Confirm all business generated. - Team up with fellow Sales and Catering Managers to conduct outside sales calls.  Turn over leads received outside of your market to the appropriate Sales or Catering Manager. - Continuously evaluate existing business to secure profitable repeat bookings. - Respond to all inquiries or Hilton leads within 4 business hours. Follow up within 24 hours after proposal is generated. Create traces in Delphi for follow up calls. - Meet or exceed personal revenue goals and ADR goals monthly and annually. - Meet or exceed personal solicitation and maintenance contact goals weekly.  Track all contact activities in Delphi. - Maintain accurate account information on assigned market segment. - Correspond with clients in a timely and professional manner.  Create accurate, detailed contracts and review them with clients to serve as written confirmation for clients and information for in-house operations.  Ensure that any changes made to contracts are in writing and signed by the client and hotel management. - Always keep in mind the total profitability of hotel and evaluate all business in terms of revenue generated.  Always consider the displacement cost of a piece of business. - Maintain an on-going relationship with clients from the solicitation stage to the post event follow-up.  Introduce contacts to our key operational staff.  When in-house, check with clients daily. - Follow all Sales and Catering policies and procedures.  These include: - Follow set guidelines for length of time to hold tentative and prospective business - Obtain signed contracts and addendums to contracts - Generate contracts in a timely fashion so as to meet all required deadlines - Work with your assigned Convention Services partner to ensure the client is aware of group pickup and upcoming cut off dates - Establish appropriate credit procedures at time of original booking and follow-up to ensure the information is received and submitted to accounting.  Coordinate follow-up on any client billing concerns with Convention Services partner, accounting and client as needed - Follow up with clients upon completion of their functions to gauge satisfaction, address concerns, solicit future business and solidify the relationship. - Conduct site tours for prospective clients. Work with Operations departments to ensure that guest rooms and meeting space are suitable and ready for site tours.  Work with the Executive Chef and Banquet Team to ensure that taste testing appointments are successful and present our food and services in the best possible light. - Utilize budgeted funds to entertain clients and purchase items such as client appreciation or solicitation gifts.  Follow set procedures for check requests and purchase orders. - Prepare and send requested proposals and contracts to designated potential clients. - Coordinate and ensure accuracy of all details to appear on each Banquet Event Order.   - Coordinate all details pertaining to group room block working with Reservation Supervisor. - Detail all Catering business personally booked and remain in contact with meeting planners throughout the sales and detailing process.  Ask all appropriate questions and create BEOs within Company policies and standards, including all necessary details needed to host a successful function.  If necessary for the group, create and distribute Resumes at least 10 days prior to function start date.  Schedule and organize pre-convention meetings if necessary for the group. - Prepare a personal action calendar annually.  Work the action calendar throughout the year to achieve all goals outlined. - Completion of Quarterly 30-60-90 Day Action Plans. - Stay aware of industry trends by reviewing trade publications, shopping local competitors and attending networking functions. - Familiarize yourself with all Hilton marketing programs.  Promote Hilton and Pyramid Hotel Group programs whenever appropriate. - Attend hotel meetings to include the weekly staff meeting, weekly departmental meetings and assigned preconvention meetings. - Participate in Saturday coverage. - Promote teamwork and remain flexible in the work environment.  Assist Team Members whenever necessary.  Promote a positive work environment where everyone’s ideas are valued and considered. - Maintain a positive image on behalf of the hotel while at work and in the Community.  Follow all Pyramid Hotel Group / Hilton Raleigh North Hills policies and procedures. - Perform other duties as assigned by the Director of Sales.
Location
US-NC-Raleigh
Location : Brand
Hilton
Location : Property Name Linked
Hilton Raleigh North Hills
Company Name
Pyramid Hotel Group
Department
Sales
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Raleigh North Hills
Posted Date 5 days ago(9/15/2021 11:06 AM)
Position Summary: Provide exceptional experiences for our guests assisting with luggage, transportation needs, guest requests and front office/laundry assistance throughout the overnight shift.   Responsibilities: - Greet and escort guests to areas of the hotel - Deliver items to guests rooms as needed - Assist Guest Service Agents and Laundry Attendants - Maintain cleanliness of front entrance and lobby utilizing large floor cleaning machine - Provide excellent customer service per Hilton standards and assist in situations to ensure customer satisfaction. - Respond to quest inquires and requests in a timely, friendly and efficient manner - Driver responsibilities to include transporting guests to/from the airport, North Hills, and local businesses as directed by the hotel - Maintain luggage carts in clean and operational condition - Organize and store luggage as needed for guests according to guidelines - Anticipate guest needs, respond promptly and acknowledge all guests. - Maintain complete knowledge and informed at all times promoting hotel services, facilities and outlets.
Location
US-NC-Raleigh
Location : Brand
Hilton
Location : Property Name Linked
Hilton Raleigh North Hills
Company Name
Pyramid Hotel Group
Department
Guest Services
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Raleigh North Hills
Posted Date 5 days ago(9/15/2021 11:06 AM)
We are looking for an Engineer to join our team!   Job Summary: To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to air conditioning, carpentry, plumbing, electrical, painting, wall covering and masonry to ensure an attractive and well-maintained hotel.   The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop.    
Location
US-NC-Raleigh
Location : Brand
Hilton
Location : Property Name Linked
Hilton Raleigh North Hills
Company Name
Pyramid Hotel Group
Department
Engineering
Position Type
Regular Full-Time