Pyramid Hotel Group

Job Openings

Here are our current job openings. Please click on the job title for more information, and apply from that page if you are interested.

Use this form to perform another job search

The system cannot access your location for 1 of 2 reasons:
  1. Permission to access your location has been denied. Please reload the page and allow the browser to access your location information.
  2. Your location information has yet to be received. Please wait a moment then hit [Search] again.
Click column header to sort

Search Results Page 11 of 34

Hotel/Resort Name Clearwater Beach Marriott Suites on Sand Key
Posted Date 2 weeks ago(6/2/2021 9:08 AM)
Summary: Our hotel is looking for an experienced and professional team player to take on the Group Sales Manager role to prospect and secure group business. We are looking for someone who is knowledgeable and passionate about the hotel industry and driven to succeed and perform well in a fast-paced environment. This individual must be proactive in sales. They must have the ability to look for new business that would not otherwise utilize the hotel without your direct efforts. This position will have performance, financial and guest satisfaction goals to achieve as booking and producing group business is vital to the success of the hotel. This individual should be a self-starter, action driven, accountable and focused on building relationships. We are looking for someone who is proactive, ambitious and has strong communication skills.   Responsibilities: - Support Pyramid Hotel Group's commitment to providing outstanding service to our guests and superior returns to our owners and investors - Supports Pyramid Hotel Group and Marriott’s service and relationship strategy by planning and contracting the customer’s program/event, managing the success of the program/event and measuring service effectiveness - Execute and support Pyramid Hotel Group and Marriott’s customer service standards, hotel’s brand standards and the operational aspects of business booked by ensuring satisfaction before, during and after the program/event - Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Pyramid Hotel Group and Marriott - Gains understanding of the hotel’s primary target customer and service expectations; services customer by understanding their business issues and concerns, to offer better solutions both prior to, and during the program/event - Demonstrate ability to meet/exceed sales goals - Focus on performance to achieve sales goals in support of hotel business plan and financial objectives - Partners with operations in providing a customer experience that exceeds the customer’s expectations - Acts as customer liaison with hotel during customer event/program ensuring daily needs are met and overall customer satisfaction - Perform weekly sales calls and follow-ups - Sustains a constant sense of urgency to generate demand and drive revenue - Exhibits a sense of urgency in follow up and response time to all leads - Proactively identify, qualify, and solicit business opportunities through account and market penetration and saturation - Coordinates with the Conference Services Manager the handling, maintaining, and development of group business - Makes outside sales calls/trips within existing geographical market - Organizes market review trip, assists in writing marketing plans and coordinates blitz trips - Collaboratively works with on-property and off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative - Uses negotiating skills and creative selling abilities to maximize revenue - Conducts hotel tours and site inspections for potential customers - Builds and strengthens relationships with existing and new customers - Effectively develop relationships within community to strengthen and expand customer base - Creates customer correspondence as required, such as sales agreements, proposals and thank you letters Requirements: - 2 or 4 year degree in business or related area - Minimum one year previous related sales experience - Minimum one year hotel sales experience - Marriott Brand and CI-TY Experience a plus! - Able to function in a Manager on Duty capacity as necessary Benefits: - Full-Time - Medical, Dental, Vision Benefits - Supplemental Insurance Benefits - Short-Term and Long-Term Disability Insurance - Life Insurance - 401K with Match - Paid Time Off - Sick Pay - Hotel Discount Benefits - Employee Assistance Program Compensation: - Commensurate with experience
Location
US-FL-Clearwater Beach
Location : Brand
Marriott
Location : Property Name Linked
Clearwater Beach Marriott Suites on Sand Key
Company Name
Pyramid Hotel Group
Department
Sales
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Raleigh North Hills
Posted Date 2 weeks ago(6/2/2021 8:57 AM)
We are looking for a friendly and attentive Buffet Attendant to join our team. The Brufet Attendant's responsibilities include setting up and breaking down the buffet, ensuring that the buffet area remains fully-stocked during service hours and assisting during meal service as needed. You should also be able to address customers' needs and complaints in a timely manner.   
Location
US-NC-Raleigh
Location : Brand
Hilton
Location : Property Name Linked
Hilton Raleigh North Hills
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton Manchester Downtown
Posted Date 2 weeks ago(6/1/2021 7:22 PM)
Ensure the smooth and efficient operations of the kitchen in the absence of kitchen management.
Location
US-NH-Manchester
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton Manchester Downtown
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Garden Inn Phoenix Airport North
Posted Date 2 weeks ago(6/1/2021 4:32 PM)
POSITION PURPOSE Orchestrate and expedite the registration and checkout process at the front desk.  Oversee the daily operation of the front desk. ESSENTIAL FUNCTIONS -  Greet and welcome guests upon arrival.  Register guests into the computer, verifying reservation, address, and credit information.  -  Accept payment for guests’ accounts both at the time of registration and at checkout.  - Maintain a house bank and make a deposit and accurate report of receipts daily.  Cash checks and exchange currency for guests.  -  Supervise the front desk agents, ensuring the correct sequence of events for proper registration and checkout of guests.  Assign specific tasks to front desk agents relative to credit, missing addresses, registration bucket maintenance, registration cards, posting charges, and overall cleanliness and organization of the front desk. - Provide ongoing training and support to front desk agents. - Issue key to and control entrance of safety deposit boxes.  Post miscellaneous charges as requested. -  Maintain all front desk related equipment and a par stock of supplies.   Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.   Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.   Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment   SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. - Maintain a daily log of all guests’ opportunities with corrective action steps. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for handling. - Follow-up on credit opportunities.   SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.   - Must be able to speak, read, write and understand the primary language(s) used in the workplace. - Must be able to read and write to facilitate the communication process. - Requires good communication skills, both verbal and written. - Must possess basic computational ability. - Must possess basic computer skills. Physical Demands - Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. - Position requires walking and giving direction most of the working day. Must be able to stand and exert well-paced mobility for up to 4 hours in length.  Length of time of these tasks may vary from day to day and task to task. - Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. - Must be able to lift up to 15 lbs. occasionally. - Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Location
US-AZ-Phoenix
Location : Brand
Hilton - Hilton Garden Inn
Location : Property Name Linked
Hilton Garden Inn Phoenix Airport North
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Hilton Birmingham at UAB
Posted Date 1 week ago(6/8/2021 11:05 AM)
We currently have an opening for a Business Transient / Corporate Sales Manager who has experience in hotel sales. The Hilton Birmingham at UAB places you in the heart of Birmingham, within a 15-minute walk of University of Alabama-Birmingham and University of Alabama Hospital. This 4-star hotel is 1.7 miles from Birmingham Jefferson Convention Complex and 1 mile from McWane Science Center.  The property has 295 guest rooms with a 24-hour fitness center, full-service dining, shopping on-site, wedding services and a pool. The ideal candidate should be energetic, motivated, and be a self-starter.  The ideal candidate will develop business leads, solicit potential clients, service existing accounts, sell all hotel facilities, target business in assigned market segment and meet and exceed sales goals for rate, occupancy, and revenue. Consistently perform our standards of service, interact with guests, clients and all hotel team members in a professional manner and have a “Yes I Can" attitude.
Location
US-AL-Birmingham
Location : Brand
Hilton
Location : Property Name Linked
Hilton Birmingham at UAB
Company Name
Pyramid Hotel Group
Department
Sales
Position Type
Regular Full-Time
Hotel/Resort Name Cleveland Marriott East
Posted Date 2 weeks ago(6/1/2021 2:53 PM)
We're looking for a capable Restaurant Server who will welcome and serve customers, take and deliver orders with a friendly can-do" attitude. The Restaurant Server maintains a clean work area and makes sure all supplies are stocked and well maintained.    The Cleveland Marriott East is managed by Pyramid Hotel Group. With us, you'll find: Competitive Pay Sign-on bonus of $200 Paid time off 7 paid holidays 401k w/ company match Marriott travel discounts Company paid life insurance Comprehensive benefit plans Employee Recognition fun!
Location
US-OH-Warrensville Heights
Location : Brand
Marriott
Location : Property Name Linked
Cleveland Marriott East
Company Name
Winegardner and Hammons Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name The Shores Resort and Spa
Posted Date 2 weeks ago(6/1/2021 2:23 PM)
The Shores Resort & Spa has been listed as the Top 10 Best Places to Work for the 2nd year in a row!  What a great Foot in the Door opportunity to anyone that wants to work with true professionals for an iconic resort!  Apply today and see what happens, you might end up realizing that this was the best decision you have ever made!   We are seeking a full time Sales Coordinator. The ideal candidate should possess administrative experience with a dynamic personality to support the sales team. Duties will include but are not limited to answering phones, processing letters, contracts and proposals, working with groups utilizing our meeting room and overall office support.
Location
US-FL-Daytona Beach Shores
Location : Brand
Independent
Location : Property Name Linked
The Shores Resort and Spa
Company Name
Pyramid Hotel Group
Department
Sales
Position Type
Regular Full-Time
Hotel/Resort Name Marriott Saddle Brook
Posted Date 2 weeks ago(6/1/2021 1:52 PM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. - Experience with Galaxy systems is a plus but not required. 
Location
US-NJ-Saddle Brook
Location : Brand
Marriott
Location : Property Name Linked
Marriott Saddle Brook
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Hyatt Place / Hyatt House Charleston Historic District
Posted Date 2 weeks ago(6/1/2021 12:46 PM)
What a fabulous oppportunity to a leadership position at an Iconic Property!   This successful candidate must be an organized self-starter, innovative and have strong oral and written communication skills. Must have thorough knowledge of   accounting and computer operations. Must be able to analyze and resolve issues that come up with regard to all aspects accounting and finance.   The primary responsibility of this position is to do the monthly closing of the books and all related matters. The responsibility also includes ensuring smooth operation of the accounting department.   DUTIES AND RESPONSIBILITIES:   - Oversee the day to day operation of the accounting department. - Verify the coding of accounts payable invoices. - Review status of accounts receivables on a regular basis. - On a regular basis review the payroll and daily deposits for accuracy. - Communicate with other department heads to resolve any concerns or issues that may come up from time to time. - Prepare all journal entries for closing each accounting period.  Reconcile bank accounts on a daily basis and Credit Card accounts on a daily basis to ensure that we received all monies owed. - Assist in inventory counts each month and quarter as needed. - Prepare and file all taxes as required by state, county and local laws and regulations. - Prepare monthly account reconciliation of all balance sheet accounts. - Needs to play the role of the Controller in his absence and run an efficient and organized accounting department. - Audit the General Cashier Vault on a regular basis (at least twice a month). - Assist the controller in any audits conducted by internal, external or government auditors. - Perform any and all other jobs assigned by Controller and the Management staff of the Hotel.
Location
US-SC-Charleston
Location : Property Name Linked
Hyatt Place / Hyatt House Charleston Historic District
Company Name
Pyramid Hotel Group
Department
Accounting
Position Type
Regular Full-Time
Hotel/Resort Name Sheraton Denver West Hotel
Posted Date 2 weeks ago(6/1/2021 12:11 PM)
Maintenance Technician                                                                       You are invited to join the passionate hospitality Team at the Sheraton Denver West hotel, managed by Pyramid Hotel Group. Pyramid Hotel Group is committed to being the best, most desirable employer in the industry. To achieve this goal, we recognize the importance of providing respect, support and rewards to ALL of our employees. We seek motivated and enthusiastic Team players who believe in these same values to join us at the Sheraton Denver West hotel!   Being a part of the Sheraton Denver West family means striving for your personal best, every day. Expand your potential and build your resume by working with a dynamic team, guaranteed to help you advance your skills and knowledge. Being a part of hospitality means building exciting new relationships, and at Sheraton Denver West, our core values represent our commitment to warm connections with our community, with our guests, and most importantly with every one of our Team Members!   Essential Responsibilities We're looking for a skilled, capable Preventive Maintenance Engineer to help keep our facility in top shape. This position will: - be responsible for maintaining the upkeep, rehabilitation, and maintenance of the entire hotel facility, including the physical building structure, all mechanical, electrical, HVAC systems, and related equipment in accordance with energy conservation and preventative maintenance programs - Provide room touch-up, testing and repairs, fine tuning of guest room appliances, furniture, fixtures, and equipment - perform general repairs and assigned maintenance duties in a satisfactory and timely manner - meet service quality standards that affect guest satisfaction; - respond to guest questions or problems in a timely professional manner - respond to complaints or problems from guests or other departments in a timely manner - Other tasks and projects as assigned   Minimum Experience and Qualifications - Maintenance experience - Understanding of common maintenance procedures - Experience in disciplines of engineering such as plumbing, heating, air conditioning, carpentry, etc. - Ability to weekends, holidays, and pm shifts   Preferred Experience and Qualifications   - Prior hotel maintenance experience a plus   Benefits and Pay We believe our employees are our most valuable resource. Benefits offered by the company include, but may not be limited to:   - Competitive Pay - Free parking - Opportunities for advancing skills and knowledge through continuous training and development - Associate discounts at Marriott Properties worldwide - Medical, Vision, Dental & Life Insurance - Sick-time and paid holidays - 401K with Company match   Starting Pay: $17-$22 commensurate with experience   The Sheraton Denver West Hotel is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
Location
US-CO-Lakewood
Location : Brand
Marriott - Sheraton
Location : Property Name Linked
Sheraton Denver West Hotel
Company Name
Pyramid Hotel Group
Department
Engineering
Position Type
Regular Full-Time
Hotel/Resort Name Residence Inn Boston Woburn
Posted Date 2 weeks ago(6/2/2021 5:20 PM)
FULL TIME PM SHIFT: 12pm-8pm  We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls.   Must have excellent customer service skills.
Location
US-MA-Woburn
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn Boston Woburn
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name Residence Inn Boston Woburn
Posted Date 2 weeks ago(6/2/2021 5:19 PM)
To maintain the guestrooms and back of the house areas in good repair by performing various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning, painting, wall covering and masonry to ensure an attractive and well-maintained hotel. The Engineer will: - Inspect guestrooms, public spaces and back of the house areas to repair, touch up or replace light bulbs, lamps, switches, outlets, faucets, toilets, hardware, filters, paint, furniture, wall covering, caulking, grouting or other miscellaneous repairs. This requires the individual to visually inspect and detect items needing repair and requires a considerable knowledge of a wide variety of maintenance trades. Basic electrical, plumbing, carpentry and mechanical experience is used frequently on the job. Performing these duties requires experience in using basic hand and power tools and the ability to stoop, kneel, grasp, lift, push and pull weights up to 200 lbs.  climb ladders up to 30 feet high and reach in all directions, often times overhead. Detailed record keeping in English is required for logs and inspection sheets. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Group from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Group rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Report major repairs and items that cannot be repaired to the dispatcher for further action and if necessary, place a room out of order. - Perform all the essential functions of Shift Engineer when required. Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervisor, such as making props or cleaning of the workshop. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities: - Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry. - Basic mechanical aptitude for operation and repair of hotel equipment. - Skill in the use of related tools (including both hand and electric tools). - Basic English language communication and mathematical skills in order to communicate with co-workers, fully comprehend job assignments and perform accurate simple arithmetic functions. - Ability to perform tasks requiring bending, stooping and kneeling. - Ability to push and pull objects or materials weighing up to 200 lbs. - Ability to climb stairs and ladders, working at heights up to approximately 30 feet, for extended periods of time, with the ability to reach, often times overhead. - Ability to grasp, lift or carry items weighing up to 100 lbs. occasionally waist high. - Ability to work alone with minimal supervision. - Ability to deal with a number of problems requiring initiative and good judgement. - Ability to move and work throughout the hotel for the duration of the shift.
Location
US-MA-Woburn
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn Boston Woburn
Company Name
Pyramid Hotel Group
Department
Engineering
Position Type
Regular Full-Time
Hotel/Resort Name Residence Inn East Baltimore at the Johns Hopkins Medical Campus
Posted Date 2 weeks ago(6/1/2021 10:26 AM)
We are seeking a Sous Chef who will be responsible for overall operations of the kitchen. This includes coordinating the activities of the line cooks and overseeing food production operations to ensure that quality standards are maintained for the restaurant and banquets.
Location
US-MD-Baltimore
Location : Brand
Marriott - Residence Inn
Location : Property Name Linked
Residence Inn East Baltimore at the Johns Hopkins Medical Campus
Company Name
Pyramid Hotel Group
Department
Culinary
Position Type
Regular Full-Time
Hotel/Resort Name Aloft Hotel Portland Maine
Posted Date 3 weeks ago(5/29/2021 1:34 PM)
Come join our team! Competitive wages/free parking for employees.   Position will provid direct leadership and guidance to staff to ensure that highlevel of cleanliness, quality and service is achieved and maintained.   ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintain a high level of cleanliness in assigned areas. Participate in staff selection process. Interview candidates as needed. Schedule days off, holidays and vacations, ensuring that facility's needs are met in accordance with hours and position control. In addition: - Assign personnel to established work areas or project duties - Plan and coordinate project work to ensure that proper frequencies are maintained - Ensure that staff receive proper orientation, initial training and ongoing education - Ensure duty lists are revised and current at all times. - Review duty lists with regular and relief associates periodically - Ensure that proper supply control guidelines are followed and staff is trained in the use of all chemicals - Proactive approach to identifying and correcting facility quality assurance concerns. -  Timely follow-up is required - Attend and participate in departmental staff meetings on a schedule basis. - Attend ongoing staff development and training courses as offered by company and facility - Provide and monitor individual guidance and motivation to associates to enable each one to perform to his/her fullest potential - Discipline associates when necessary according to progressive disciplinary guidelines - Monitor associates' attendance and take proactive action when patterns of absenteeism are observed - Keep records and appropriate log books current and maintain all necessary documentation. - Monitor service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments - Participate in facility Quality Assurance Program as required. - Ensure high quality percentage of clean is maintained in areas of assignment. - Perform Quality Assurance Inspections as assigned. - Assign equipment to staff. - Monitor daily equipment use, cleaning and maintenance. - Ensure that all equipment is clean and professional in appearance at all times - Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to appropriate assistant director. - Prepare disciplinary action notices and conduct follow-up as required. - Conduct disciplinary meetings with associates with guidance from appropriate assistant director - Respond to concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up - Participate in associate performance evaluations and make recommendations as needed. - Conducts associate performance evaluations with guidance and approval from appropriate assistant director - Participate in department safety and maintain a safe work environment at all times. - Report all unsafe equipment and acts to appropriate assistant director - Assure that the integrity of security at the facility is maintained at all times - Handle special requests or projects and perform other duties as assigned - Assist housekeepers on an as needed basis - Ensure housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance at all times EDUCATION: High school diploma or equivalent. One year supervisory experience in housekeeping or service-related field with high customer/client contact required COMPUTER SKILLS: Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Location
US-ME-Portland
Location : Brand
Marriott - Aloft
Location : Property Name Linked
Aloft Hotel Portland Maine
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton New York Downtown
Posted Date 3 weeks ago(5/28/2021 6:39 PM)
We're looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls. Must have excellent customer service skills.
Location
US-NY-New York
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton New York Downtown
Company Name
Pyramid Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time
Hotel/Resort Name DoubleTree by Hilton New York Downtown
Posted Date 4 days ago(6/14/2021 11:46 AM)
Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: - Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions. - Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area. - Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested. - Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. - Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues. - Field guest complaints, conducting through research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  Take ownership of guests challenges and follow through to ensure guest satisfaction. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgement and discretion. Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotel Groups from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all employees are required to fully comply with Pyramid Hotel Groups rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS: In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel. - Summon bell-staff assistance to escort guests to their rooms as appropriate. - Provide safety deposit boxes for guest by pulling the box from the vault and carrying it to the customer. File access slips in room order. - Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer. - Use the photocopier to make copies of items as required. - File registration cards in room number order. - Retrieve registration cards from the files for each check out. - Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. - Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. - Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. - Ability to stand and move throughout front office and continuously perform essential job functions. - Ability to read, listen and communicate effectively in English, both verbally and in writing. - Ability to access and accurately input information using a moderately complex computer system. - Hearing and visual ability to observe and detect signs of emergency situations. -  
Location
US-NY-New York
Location : Brand
Hilton - DoubleTree
Location : Property Name Linked
DoubleTree by Hilton New York Downtown
Company Name
Pyramid Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name AC Hotel Cincinnati Downtown at The Banks
Posted Date 3 weeks ago(5/28/2021 6:35 PM)
The Front Desk Supervisor provides guidance and leadership ensuring consistent quality customer service is delivered. The Front Desk Supervisor will:   - Communicate effectively both verbally and in writing to provide clear direction to staff. - Monitor lobby traffic and make staffing adjustments accordingly. - Greet guests immediately with a friendly and sincere welcome. - Promptly complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. - Promote the Pyramid Hotel Group marketing program. - Make appropriate selection of rooms based on guest needs. - Handle cash, make change and balance an assigned house bank. - Accept and record vouchers, traveler's checks and other forms of payment. - Post charges to guest rooms and house accounts using the computer. - Promptly answer the telephone using positive and clear language. - Input messages into the computer. - Retrieve messages and communicate the content to the guest. - Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office Staff and other employees. - Resolve customer complications and complaints by conducting thorough research of the situation and the most effective solutions. - Make decisions and take action based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situation.  
Location
US-OH-Cincinnati
Location : Property Name Linked
AC Hotel Cincinnati Downtown at The Banks
Company Name
Winegardner and Hammons Hotel Group
Department
Front Office
Position Type
Regular Full-Time
Hotel/Resort Name Aloft Hotel Portland Maine
Posted Date 3 weeks ago(5/28/2021 1:31 PM)
We are looking for a friendly and attentive Breakfast Attendant to join our team. The Breakfast Attendant's responsibilities include setting up and clearing the meal service, ensuring that the buffet area remains fully-stocked during service hours.  Serving customers' drinks orders, as needed. You should also be able to address customers' queries and complaints in a timely manner.   
Location
US-ME-Portland
Location : Brand
Marriott - Aloft
Location : Property Name Linked
Aloft Hotel Portland Maine
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name AC Hotel Portland Downtown/Waterfront
Posted Date 3 weeks ago(5/30/2021 12:41 PM)
We are looking for a friendly and attentive Breakfast Attendant to join our team. The Breakfast Attendant's responsibilities include setting up and clearing the meal service, ensuring that the buffet area remains fully-stocked during service hours.  Serving customers' drinks orders, as needed. You should also be able to address customers' queries and complaints in a timely manner.  
Location
US-ME-Portland
Location : Property Name Linked
AC Hotel Portland Downtown/Waterfront
Company Name
Pyramid Hotel Group
Department
Food & Beverage
Position Type
Regular Full-Time
Hotel/Resort Name Pittsburgh Marriott North
Posted Date 3 weeks ago(5/28/2021 11:57 AM)
**Make up to $14 per hour   Stop scrolling for jobs now and apply!   Attractive daylight hours 8-4 Monday through Friday and 9-5 Saturday/Sunday! In need of Part-time and Full-time Room attendants. Flexible hours are also available.   Never worked in the hospitality industry before? That's OK! We will train you!    Like to work independently? This is the job for you!   Motivated to make more than just an hourly rate? Sign on bonus available! Recruiting bonus available when your friends and family are hired based on your recommendation! Clean additional rooms? Bonus available!    Paid Time off, Holiday Pay, Health benefits, travel perks, 401k and many other perks available!   Full Time and Part Time positions available immediately.    We're looking for capable Room Attendants who can be flexible enough to work weekends. The Room Attendant cleans and vacuums newly renovated guests rooms; collects soiled linens for laundering, make beds, replenishes room supplies, empties trash and responds to guests needs, maintaining a clean environment for hotel guests in accordance with the high quality standards of Pyramid Hotel Group.
Location
US-PA-Cranberry Township
Location : Brand
Marriott
Location : Property Name Linked
Pittsburgh Marriott North
Company Name
Winegardner and Hammons Hotel Group
Department
Housekeeping
Position Type
Regular Full-Time